Customer Reviews for Reyes Payment Place

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Reyes Payment Place

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Jim C.
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Syliva at this location is so nice and very professional. She makes the process so easy.

Cheryl S.
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It was like seeing a long term friend! Very friendly and warm personality, great interaction that didn't feel like customer/business owner. I will use them again in the near future! I've got one more run to make!

Mark B.
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Customer did not leave a comment.

Mike D.
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Customer did not leave a comment.

Mike S.
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Customer did not leave a comment.

Christopher M.
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Truck was not clean, had trash and fast food in it. Was told that they could clean it but it we would have to wait. We had to clean out the truck ourselves. They also did not have the equipment that we rented. This made things very inconvenient when moving. If we would have been notified ahead of time that it wasn't available, we would have cancelled and used another location. Not telling us until we got there to get the truck left is with no choice but to use this subpar location. Terrible experience. Would never use them again.

BOBBY W.
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I've used them several times at this location they are always friendly helpful and courteous! I enjoy doing business with them

William M.
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The young lady that helped me was very efficient and courteous. It only took a couple of minutes and I was on my way.

Gerson S.
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Sylvia was great!!!!

Wayne B.
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I had a flat on the trailer and the roadside service contact app is a big joke couldn't get through to anyone it's all automated gave up and drove to the fist uhaul rental place I came to the uhaul rep there made the bad situation better. He got a hold of the road side service and they said they would send someone out. After waiting an hour the rep there went and found a tire and we got it changed. An hour and a half later the rode side service tech called and said he was on his way I told him we got it fixed ourself and that we didn't need him. The rep JD in Aubrey Texas should be commended for for going out of the way to get me on the road again our think twice about who to rent from next time

ALLAN R.
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Just keep doing what your doing! Mrs. Reyes is awesome! She has excellent customer service.

Tamela N.
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Customer did not leave a comment.

max G.
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Customer did not leave a comment.

Michelle R.
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Customer did not leave a comment.

marcus B.
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Well u have to check the trucks to make sure they have the right truck to pre customer and clean and maintain other then that the customer is always right

RONNIE B.
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Customer did not leave a comment.

Matt A.
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Make sure the Uhual can pass an inspection the rear end of the box was shifted and made driving down the road a real safety hazard. We couldn't see out of the left mirror because the tail end was so off track. We have a video of how the alignment was this truck was also dinged up

Michael M.
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The customer service at this location was amazing! The young lady was very friendly and helpful. I will use them again for future needs.

David R.
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The trailer had trash in it. The parking for trailers is too short and crowded. They are not open when you need them without taking off work to pick up or return

Nate S.
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Explain about cleaning fees that could be charged

Shelly M.
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The service is always excellent

Cindy D.
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I received excellent service. No complaints just compliments

Patricia H.
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Fast and easy service

tammy H.
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Nothing. They were very helpful and even though we were needing a truck that day without a reservation, they made it happen. Great customer service.

MARK M.
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Customer did not leave a comment.

VANESSA K.
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N/A

Linda B.
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With the Covid panic running rampant, I understand why there were no personnel. It was raining heavily and there were quite a few potholes with water, so it was a bit difficult to walk around my rental to take the required photos.

STEVE J.
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Customer did not leave a comment.

LAWERENCE T.
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This female dealer was extremely pleasant to deal with and very helpful. I will highly recommend her to others.

John G.
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Customer did not leave a comment.

Alfred G.
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Everything was great !

diana Q.
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Make sure Tires are not worn.

Jim C.
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Silvia is great very friendly and helpful

Jim C.
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Silvia is great. gives excellent customer service and very nice. I would recommend her to all friends.

rick G.
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Customer did not leave a comment.

Gee F.
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Sylvia Reyes took great care of us. She was very friendly and made us feel appreciated! We went to this location because the one at the other end of town is dirty and the lady there is unfriendly, acts more like you are bothering her. We will continue to use this one at 2595 W US Hwy 80 in Mineola for all future needs and recommendations!

sandra R.
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The truck is very dory's not clean and stinks so bad in inside the truck l clean for my self because everything it's so duty all in the truck l not like the place l pick up and window right sides is broken it's very bad service in there l not recommend no vary this place

rick G.
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Customer did not leave a comment.

Silvia R.
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Exceptional service & very knowledgeable

Art S.
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Everything was fine

Ronald H.
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Customer did not leave a comment.

CURT C.
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Donuts

ICHABOD B.
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Customer did not leave a comment.

Web S.
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The truck used 3 tanks of gas for a trip that uses two. The gas tank appeared to have a leak; as upon filling, gas would spill out from the bottom of the truck in the area of the gas tank.

rick G.
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Customer did not leave a comment.

Robert H.
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Customer did not leave a comment.

mark P.
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Months back Irented a 10ft truck went to FT Worth and back cost 75 dollars this time I rented a 15ft truck went to the same location and back cost 432 dollars The lady in charge said I didnt tell her I was going out of town and I specificly did tell her .If she would of told me it cost that much I wouldent have rented it . I felt robbed. Wont be back

JOHNNY T.
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everything worked well. Trailer was clean and in good shape. All in all it was a good experience.

rick G.
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Customer did not leave a comment.

Christopher R.
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Customer did not leave a comment.

Monte Q.
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Murphy Movers, in Canton were on time, evaluated the items to load, and was loaded within 1.5 hrs. They drove Uhaul to location , downloaded quickly ,helped us return truck and trailers. They were the best crew I've used. Great crew, I recomend them highly. Mrs Quist

Daniel B.
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Booked my truck before I arrived. Provided a different truck slightly larger for same price. This is twice that this has happened through uhaul. Overall resolution worked but added additional stress level while moving.

Bonifacio P.
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very helpful and kind!

Larry W.
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Customer did not leave a comment.

Norma M.
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Drop off was made after hours

Charles E.
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Customer did not leave a comment.

Tracy L.
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The attendant at this location was not knowledge of the equipment. Our truck was parked in tall grass and puddles. The equipment we were given was broken and had a temporary fix that was dangerous for us to pull our vehicle on. We were told by the drop off attendant that the car dolley should not have been on the road.

Cathy H.
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Customer did not leave a comment.

josh B.
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Absolutely amazing service. Very kind owners and staff. Very quick check in and out. Excellent all the way around. Next time we need to rent ANYTHING we will be coming here.

Albert F.
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Very friendly lady that worked there. Would definitely recommend them anytime.

CASEY C.
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Probably one of THE nicest people. She provided excellent services with a smile on her face. However, I went to the OTHER Mineola location first, on accident, and the two people there were the COMPLETE opposite. I would NEVER recommend that place to anyone. If I ever need another UHaul, I'm doing going to Reyes Payment Place.

rick G.
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The owners are working on their roadway and parking areas, which will add to the already consistent and great service.

James M. | Reservation |
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Was told to call to get checked in. Since they did not have full time office hours. Called twice never received a call back. Found unit at another storage facility. Request my 6.95 be refunded.

Leslie P.
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Customer did not leave a comment.

rick G.
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Well done!

Jay O.
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Customer did not leave a comment.

Raul M.
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Customer did not leave a comment.

KIM B.
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great people very accommodating and flexible.

Walter E.
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Bigger tires

martin M.
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Very smooth transaction. Very friendly staff.

TONY G.
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Customer did not leave a comment.

Mario J. | Overall Experience |
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We’re happy with your storage place well secure easy access we are well satisfied thank you for your service if ever need a storage we will come back

Emilio M.
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Customer did not leave a comment.

Vance N.
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Customer did not leave a comment.

les M.
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Customer did not leave a comment.

Tom R.
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Customer did not leave a comment.

Mario J.
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Not much as friendly and helpful you guys are people be happy to come in

Larry W.
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Customer did not leave a comment.

chelia M.
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Please check this particular uhaul for leaks!!!

Vance N.
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Customer did not leave a comment.

Harley K.
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Customer did not leave a comment.

julie M.
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Customer did not leave a comment.

Abraham B.
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Very nice customer service.

Joe G.
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Customer did not leave a comment.

Melissa B.
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When you call and confirm the rental make sure you tell the customer the correct location if it has changed. We ended up drives extra 30 miles to pick up truck and trailer.

KAYE B. | Overall Experience |
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The manager Michelle is super nice,very easy to work with in renting a unit thank you

Jerry D.
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Customer did not leave a comment.

Lori B. | Overall Experience |
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Thank you!

Jed E.
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Grand Sali e screwed up my reservation and did not have me a truck..Trey @ Grand Saline TX told me go to Miniola and they would not give me a mileage concession for the additional 30 miles and not to mention the 3 hrs that business was closed while I was dealing with this... very poor experience with Botj My rentals this weekend...Need a dealer in Canton TX 3 closed in last 6 months..what's the deal

juanita S.
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Maybe not being called a thief would be a good start

Elliott S.
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the girl taking payment messed up the contract. she put the insurance on and charged me for it, then tried to go back, and instead of removing the insurance she removed the mileage estimate charge. the final bill I got still shows the insurance which I had declined. the truck seemed smaller than the 15 feet it was supposed to be.

Francisco R.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Britani D.
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Don't waste your money.

Zac H.
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Furniture pads which I paid for were not at the pickup location.

William D.
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I ordered online to rent a 8 ft. truck and the email stated it was reserved and would be available at the closest pickup site, but it wasn't. I possess a BBA, Marketing and one of my first marketing courses I took was learning to always go above and beyond for the client/consumer as this can develop a long/prioslerous relationship. Sadly, at this time I feel complete consumer dissonance to the point this was false advertising since the reservation site and email stated it would be available. I look forward to U-haul restoring my consumer confidence because when I told the pickup location representative I had reserved a truck and showed her the emails she said she couldn't do anything for me. As a result I had no other option than to rent one of their more expensive 16 ft truck. This is completely unacceptable as I had to reschedule my day and spend more that was allocated/budgeted for my pickup. I looked forward to U-haul's remedy to this incident. Regards, Will Dollar

Scott E.
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Customer did not leave a comment.

tamika G.
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Customer did not leave a comment.

peter R.
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Radio with an Aux input in the radio

Mike F.
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Customer did not leave a comment.

Douglas S.
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Customer did not leave a comment.

Daniel C.
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The ratchet to tie down the front wheels was pretty right to use. I added some WD40 spray and worked out the stiffness

ROGER R.
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Customer did not leave a comment.

Gary B.
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Damaged equipment. Did a one day rental. Picked up at 9:14 on 2/3 and returned at 3:30 pm 2/3. Got my card charged for two day rental. What a rip off. No other location has cheated me before. Total crap.

No reviews have been submitted for this location.

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