Great customer service and well maintained equipment.
Jafna D
Customer Reviews for Rialto Mail Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged for gas. The person said it was not the level, I placed more than what the reading said. I have pics from before and after the I placed fuel. This is not an honest location for haul. I am going to dispute this with my credit card company, and I will never use uhaul again!
RICHARD MNothing. I was extremely happy with my experience at this location!
Ryan AMr. Tony was AMAZING. All you need to do is have more people like him and it will be a well oiled machine :)
Gary LBetter service Better customer service They need to have their vehicle serviced check engine light was on with a service message
Mark BThe cargo van was great, and the on-site agent was very knowledgable and great to work with.
Gregory PThe Service was excellent
Fatima MMy encounter with this U-Haul location went well
Michael MIt was all in all a great experience.
JAN MVery nice and professional service center. I will return
Shannon CRidiculous extra charges!!!! I Will not Ever use again
Erin DTony was amazing helped me get the Rental , and very understanding. Thank you
Vanessa GWhy extra 20 dlls “for arter hours “???
Luis LI will never rent from this location ever and will not recommend to anyone, Rialto mail 263 w Rialto Ave in Rialto CA the older man that was there was rude and unpleasant I rented the truck for 2 hr pick up choches from San Bernardino Costco and went home to waterman and 33rd st sb put $22 in gas drove it back to Rialto location and was charged $103 don't rent from this location ever.
Maira JI think all you have to is the same thing as I arrive is great enough I was very happy with your services today I know the next person will be too . Have a good holiday thank you..
Thomas SSmall place good service right next to post office and across from city hall buildings.
Jesse MEasy to locate even in the middle of the night. Great customer service from the gentleman at the desk.
Diana GI love coming here for my Uhaul rentals. Such a pleasant and helpful person there. Highly recommended to everyone!
William AThe truck was on empty and very dirty
Christine KGreat customer service. Really appreciate it.
Robert CWe moved my ill mother from Cali to Nevada. My location was originally on Holt in Ontario, then moved to a location Ontario Blvd, Ontario where no one was there and my account was not showing my reservation to access the combination to the lock to access the key. By this time 40 mins had gone by and we had hired help to assist with our move. I was in tears. The Uhaul attendant asked me to calm down or else she would terminate my reservation at that point my husband intervened and when we arrived at the Rialto location we were met with resistance the attendant there was very unprofessional and cursed while assisting us.
Edwina BThe gentleman at this location was very friendly and helpful! He made it so easy! Thank you
Rachel PGreat customer service.
Sarahita BNothing Everything Was Good I Would Rent From U-Haul Again An Tony Was Very Nice To Me And My Husband Thanks
Zita FThe customer service was very pmeasant and professional.
Ella SThe person who assisted me was very courteous and thorough in helping me with my rental along with furniture pads and an appliance dolly. This whole arrangement is really a convenience for whenever I need a pickup for just one day. I will not hesitate to do business with this location in the future.
Randy SNot smoke cigarettes in the vehicles that would be great. Customer service and being nice to your customers would be helpful, especially if your systems are not working properly. It's not your customers fault and they are not "wasting your time" when your systems are not working, and then telling them that "you need their business".
Kimberly RGreat public relations everything was perfect … Thank you …I will be back. D.R.
Donna EUsed the rental for 96 Miles and was charged for 100! Not to mention getting charged an extra $15 of gas since according to him the line was just barely a 16th off! Definitely never using uhaul again And will do anything I can to help people avoid this type of bad services!!
Kristian HClean the car, the inside and outside was dirty. The person in charge was rude.
Alex LI drove this truck 14 miles and got charged a cleaning fee for bit of spilt coffee and leaves in the bed of the truck. Fuck this place
DAVID AGood and fast service
CHRISTOPHER STony, the manager was incredibly helpful. He went above and beyond his duty. I had trouble with the approval process so he drove 30 minutes back to the site to make sure I was happy. I can't say how pleased it is to see someone that is so dedicated to the customer. We need more people like Tony in this day and age.
Paul CBecause they charged me gas when return the car with the same gas amount
RICARDO MEasy process and the agent assisting us was amazing!
Meosha CThe Gentleman that helped me was so nice and made the whole process pleasant.
MARYLOU WParking is difficult!! I needed assistance to back in. I wish for a parking lot or somewhere easier to park!!
MICHAEL CFast, friendly, easy
LARRY RNothing the individual working there was nice
LAAULI FSuper friendly and great customer service here!
MARISSA DMake sure the vehicle is clean, and tires are properly inflated..
ELIZABETH EMy comments are not directed to the location,my wife and I rented 4 trucks in the previous 2vweeks. I was asked how long would I need the truck,I said about 6 hours,we ran into some issues so therefore it would take longer. I called customer service and explained the situation and I was told there would be a penalty.I don't understand how you can charge a penalty,when you're still within your 24 hours. I feel like U-haul has become money hungry and does not care about the customer. Is there a way for someone to rent the truck while the location is closed,because that's when it was being returned.So sad you don't care about customer service anymore,but the location was great.
William JYour representative could not have been kinder. Made everything easier during the moving process.
DAVID AOwner of establishment at "Rialto Mail Center" in Rialto, CA. 92376 was very rude. He basically called me a liar and would not make appointment for return of rental on a Sunday saying I would not show up. When I asked him what was his problem he hung up on me. He represented U-haul in a Very unprofessional manner and cause me to rent the moving truck for another day!!!.
Kurt MThis U-Haul center is great
Mary MVery friendly and professional .thank you!
GERARDO GIt was a pleasant experience for my very busy day. The representative was friendly and helpful, I appreciate that!
BRITTANIA PNeed internet more faster
RAFAEL MDuring the rental I was rushed to emergency so the truck was not returned on time but the cops were called in orde to retrieve the truck . It caused some added stress but overall the rental was great but the understanding on return during store was closed was confusing
SANDRA BThe clerk was very hospital bowl explain everything very professional very nice.
RAYMUNDO GCustomer service from Tony was excellent
Miguel TThe truck was nice , I thought it was clean because it was empty but I realized on my drive it was super dusty on the dash and pretty positive the person who used the truck before me had spilled a drink on the driver door. It could’ve been cleaner.
Efrain VThe person in charge, Tony, is a gentleman. Great customer service and always with a smile. Great job Tony!
VICTOR GI feel that I was over charged I rent trucks alot I will next time go to San Bernardino
NELLIE IExcellent customer service...thank you
Valencia PThis is my best experience with U-Haul, they worked very hard to get me what I need with very short notice
Nagi SExcellent personalized service.
Antoine H