Customer Reviews for Richmond Towing LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Richmond Towing LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Charles J. on

Rating:

I could not find the location. Tried to return the trailer to the Glenwood location, but they wouldn't take it, telling me the other location had a sign and a job for the trailer, neither of which was true. They were neither friendly nor helpful. Eventually I found the location down a gravel driveway behind an auto parts store and was told that they are not a drop-off location. When I showed them the paperwork, to their credit, they agreed to take the trailer since it was a car-hauler. Overall though my experience in returning the trailer was a mess.

dave E. on

Rating:

Everything was ready to go when I got there. Great job

DAN P. on

Rating:

Customer did not leave a comment.

Carol H. on

Rating:

See above. It was inappropriate to send us with a truck there. He's only handling trailers for you guys. Main drop was unhelpful and apparently not up on the fact that this facility only handles trailers.

DAVID R. on

Rating:

Dolly left on the front seat left rust marks on the seat. Also location said explicitly that they were no longer interested in working with UHAUL, and there was difficulty with running my card.

MYLES S. on

Rating:

Make paperwork go more smoothly. The credit card reader would glitch and lose the entire transaction. I got the impression that this is a common problen

OLIVER F. on

Rating:

Johnny the manager at the initial pick up point on E. Franklin in Springfield was 1, Rude, 2, did not have the vehicle set up at requested time and stated vehicle would have to be returned to him even though the pre-register was for one-way trip 3, gave a trailer which was not road worthy and I had to use my own safety equipment to secure car on trailer since a tire strap was frayed and ratchet handles were inoperative to where you had to secure by other means than designed. If Johnny worked for me I would fire him for being rude to customers on phone while I was waiting and rude to me. The person at R W towing sent me to Oregon city with a faulty trailer and the incorrect truck showing on paperwork that I drove 59 miles in 30 city blocks and fuel gage read 3/4 full and in reality was 1/2 full and I took a picture at his shop before I left of all gages as proof.

James B. on

Rating:

Hours of operation and where and how to return rentals. Was closed when I went to return and did not inform me that they would be and what I should do when I returned the rental. So I took it to a U-Haul center which was very helpful and took the return and had someone that rented it as I checked it in. Would recommend only dealing with U-Haul only not want a be U-Haul dealers.

lowell T. on

Rating:

The service we received was EXCELLENT! The salesman was JOHNNY ON THE SPOT. He had every thing we needed clean, very well maintained and ready to go. When we returned it, the service was JUST as awesome ?? THANK YOU ?? you made a tough job easier by having a great trailer, and AWESOME service. Sincerely Lowell Turner family

John G. on

Rating:

Customer service attitude was weird and unfriendly. The first thing they said was that uhaul isn't supposed to rent their trail out. What??? Very strange way to greet a customer. I tried to return the trailer at a different uhaul location (but couldn't), just so I didn't have to go back in there. Creepy place.

James D. on

Rating:

Customer service was excellent. Agent very helpful.

jerry D. on

Rating:

The only thing was we were dropping it off at night and it was hard to see from the road. not well indicated.

Dawn S. on

Rating:

Customer did not leave a comment.

christopher G. on

Rating:

Customer did not leave a comment.

DAVID P. on

Rating:

Customer did not leave a comment.

SUSAN B. on

Rating:

No signage on the road to help indicate where to turn. Office not very inviting. Personnel friendly and helpful. With proper signeage on the road this location would be ok

michael C. on

Rating:

Owner was very helpful. I forgot my stinger 50 miles away at home and he loaned my one free of charge. It was very much appreciated.

Tasha M. on

Rating:

Customer did not leave a comment.

robert R. on

Rating:

Customer did not leave a comment.

MARSHELLE B. on

Rating:

The person who assisted us was rude. He swapped trucks on us as according to him, the truck they assigned us had not been serviced in a long time but was full of gas. The truck he gave us had no gas in it, we barely made it a gas station. None the equipment except on furniture dolly I reserved was available. He said "they don't carry them." Which turned out to be a lie when I talked to a regular UHaul agent. The truck was beat up but he assured us it had been "triple inspected." This turned out to be a complete lie as the truck had nothing but mechanical problems all the way to California.

CHARLENE G. on

Rating:

Customer did not leave a comment.

CHARLENE G. on

Rating:

Customer did not leave a comment.

MADISON S. on

Rating:

Customer did not leave a comment.

Carol S. on

Rating:

Customer did not leave a comment.

ANNA P. on

Rating:

Customer did not leave a comment.

skip A. on

Rating:

keep doing what you are doing!

TIM F. on

Rating:

Customer did not leave a comment.

NATALEE M. on

Rating:

Be prepared. List correct hours

Kellie J. on

Rating:

Customer did not leave a comment.

Susan M. on

Rating:

Customer did not leave a comment.

Abby F. on

Rating:

Customer did not leave a comment.

philip W. on

Rating:

The truck looked clean and in good repair, however, when I opened the drivers door, the smell of stale tobacco smoke was overpowering. The prior person had used the ashtray and ash was still in the bottom of the tray. they had smoked in the truck and it still reeked. My eyes burned by the time I got to my destination. The next time I rent a vehicle, it will be a non smoking vehicle. Other than the smell, the truck was fine.

GARY C. on

Rating:

Has anybody from your company actually visited this place?!?! The only person there was the mother of the owner (Saturday afternoon at 3:00 pm), who I had to scream through the door to come outside. It looked like a shack, but only worse!! Very, very unprofessional for an associated company of U-Haul.

JIM D. on

Rating:

Customer did not leave a comment.

CYNTHIA S. on

Rating:

Their customer service was outstanding! They went above and beyond.

JOHN H. on

Rating:

I constantly overestimate the gas refill before returning the rental truck. Why don't you rent each truck out with a full tank? That way, there is no question about how much gas is needed. You simply refill the tank before returning your rental truck.

Patrick Q. on

Rating:

Slipped the ticket under the door. There was no noticeable drop off for keys or or paperwork. Not well signed.

dulca B. on

Rating:

Just moved and no sign out front so hard to find. They said that would be corrected soon. Very nice and helpful.

STEVE C. on

Rating:

Customer did not leave a comment.

KENNETH P. on

Rating:

Customer did not leave a comment.

EDMUND B. on

Rating:

Customer did not leave a comment.