Purchase u haul on the 25th of February. My card was charged on April 1 over a month later for well over amount agreed putting me stranding with no resources the entire week endSikethia L.
Customer Reviews for Ricks Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy in charge was more than rude to us. Wouldn't help us in any way. The door on U-Haul wouldn't open. He claimed it was probably frozen shut. He was super hateful, short and not like any of the U-Haul locations I dealt with on my rentals last summer. Very disappointed.David L.
Customer did not leave a comment.Greg O.
Customer did not leave a comment.Dustin H.
Customer did not leave a comment.JENNIEMARIE B.
Truck was filthy inside and in cargo area. Truck had no gas in it. I had to go fill it up first thing. Then I had to clean it up before I drove it 1000 miles. The people at Ricks was frustrated and didn't wAnt to deal with us . Is how they made us feel Customer service is poorJulie K.
Customer did not leave a comment.CAROLYNDIANNE W.
The folks at this location were very helpful and courteous. returned the trailer with no problems. but this location is a bit out of the way and is not an obvious U-haul location... i.e. no other u-haul equipment there and no u-haul signs.Dennis M.
Upon arrival I was told there was no truck for me even though there was a truck way in the back of the parking lot. The shop was technically closed when I scheduled my pickup so I was lucky I even was able to find someone to talk to. I lost an entire night of my rental time because of the whole ordeal and had to drive really far away twice to pick up the truck. When going to turn in the Uhaul I tried on two different phones and different browsers to get the check in to work and could not. The $20 fee for not completing that yourself is absolutely ridiculous. I have used Uhaul several times and this was by far my worst experience.Caleb M.
Customer did not leave a comment.Gil B.
Very friendky and polite great serviceBrian F.
Customer did not leave a comment.Thomas H.
Install a U-Haul sign to show that you're an authorized dealer and provide instructions to customers for where they should park the returned vehicle on the property and keys after hours. A drop off form for UHaul customers would be helpful too. Not sure why a customer needs to tell them this basic stuff. Also they charged $100+ ($30 service fee + $75 gas) extra for gas when there was only a 1/4 tank difference between before pickup and after drop off.Lynn K.
The only problem I had was that when I opened the door to unload the latch got hung in door channel. But I dont think that anyone was at fault.Thelma M.
very helpful and courteousKara P.
Checking in was easy and quickJoseph B.
Customer did not leave a comment.RUSSELLEUGENE B.
Customer did not leave a comment.ADOLFOFERNANDO C.