Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The nice young man even helped me put the trailer away
Wayne Rodgers
Rating:
5.0
Everything is fine:=)
albert purviance
Rating:
5.0
Excellent experience with trailer rental.
Randall Gifford
Rating:
5.0
Great experience, Quick and clean. Trailer worked great
SCOTT LENNARD
Rating:
5.0
Customer did not leave a comment.
Sharon Young
Rating:
5.0
Customer did not leave a comment.
Wilbert Smith
Rating:
5.0
Customer did not leave a comment.
Bobby Clutter
Rating:
5.0
Customer did not leave a comment.
Bruce Miehe
Rating:
4.0
My complaint is the address information to the rental place we were to pick up from was wrong in your directions. We drove out to know where. Losing rental time. You listed us hwy 2 when it was us Rte 2.
Julie Isaacson
Rating:
3.0
It would be a real nice service to make sure that the running lights are working. I had brake lights but no running lights.
HEATHER LEE
Rating:
5.0
Truck was clean and had no issues. Working with Ricks Rentals was seamless.
William Mathers
Rating:
4.0
Super easy parking, thanks!
Erin Taylor
Rating:
3.0
Customer did not leave a comment.
dominic telesco
Rating:
5.0
Customer did not leave a comment.
Bobby Clutter
Rating:
2.0
Customer did not leave a comment.
dominic telesco
Rating:
5.0
nothing at all
Ken Andrews
Rating:
5.0
Rick's Rental went above and beyond to help with rental return. We're very happy with their service.
Tyrone Hardy
Rating:
4.0
Customer did not leave a comment.
Timothy Hoselton
Rating:
1.0
Customer did not leave a comment.
Tyrone Hardy
Rating:
5.0
Customer did not leave a comment.
Leslie Sliney
Rating:
4.0
Customer did not leave a comment.
Scott Patterson
Rating:
4.0
Customer did not leave a comment.
Virginia McDowell
Rating:
4.0
Customer did not leave a comment.
Katie Hennigan
Rating:
3.0
Customer did not leave a comment.
Jeff Martin
Rating:
5.0
I was very happy with the service
Dennis Herriot
Rating:
5.0
Customer did not leave a comment.
Patrick Ruark
Rating:
1.0
Help your customers when they request help it was th worst customer care I have ever had I'm 64 I had an emergency and requested help and Chad refused to help plus overcharged me 40 dollars and wouldn't make it right
John Burcham
Rating:
5.0
had no problems
TAMARA ROBERTS
Rating:
4.0
Customer did not leave a comment.
Janette Turk
Rating:
4.0
Customer did not leave a comment.
Robert Boren
Rating:
5.0
Customer did not leave a comment.
Sharon Beers
Rating:
3.0
It has nothing to do with this locale. The whole experience with UHAUL was frustrating after placing the order. Pick up locale was ridiculously far away. Whoever makes the assignments in Phoenix doesn't know their geography.
Karilyn Duarte
Rating:
5.0
Great service and communication!
Monique Whitfield
Rating:
5.0
Customer did not leave a comment.
Monique Whitfield
Rating:
5.0
Customer did not leave a comment.
STEVEN SPETS
Rating:
4.0
Customer did not leave a comment.
Eric Sverdrup
Rating:
3.0
I rented a tow dolly, the wheel straps were cranked in so far I had a very hard time getting them loose.
Paul Rouhier
Rating:
4.0
Customer did not leave a comment.
Keith Haggerty
Rating:
3.0
Customer did not leave a comment.
Machenna Slinkard
Rating:
5.0
Customer did not leave a comment.
JASON GORDON
Rating:
5.0
Customer did not leave a comment.
DawnMarie Smith
Rating:
5.0
Customer did not leave a comment.
Randall Gifford
Rating:
4.0
Make sure the truck is clean and checked in. It was not even checked in. The keys were still in the drop box so I know it was not checked. There was some kind of oil all over the driver’s side of the truck. I asked was it a wheel bearing he said he didn’t think so. 🤬
James Post
Rating:
5.0
Easy pickup and drop off. No problem with the equipment
Randle Chambers
Rating:
2.0
Don’t hide hidden expense’s and be honest about gas ⛽️ mileage! Quote was $110, by the time we were finished with all the hidden costs we were at $173.68 with another $100 added deposit 💵 $27368 WTF 🤬 Fill the damn tank so that the customers don’t get ripped off, what a freaking scam! Great 👍 way to get the customer to pay your gas expenses! Not the least bit satisfied! Would not recommend U-Haul to my worst of enemies! Sorry U-Haul but your customer service standards have really gone to shit!
DORIS HAZELTON
Rating:
5.0
Best Customer Service ever!
STEPHEN DAVIDSON
Rating:
4.0
Customer did not leave a comment.
Jacob Donnerberg
Rating:
4.0
It was a frustrating and anxious ordeal, but this location helped us out a lot.
Rick Hall
Rating:
5.0
Customer did not leave a comment.
rudy sachs
Rating:
3.0
Customer did not leave a comment.
Nicholas Kersting
Rating:
5.0
Customer did not leave a comment.
Chris Williams
Rating:
5.0
Customer did not leave a comment.
NICHOLAS KERSTING
Rating:
5.0
Customer did not leave a comment.
kimal james
Rating:
5.0
Customer did not leave a comment.
Chris Williams
Rating:
5.0
Customer did not leave a comment.
Alicia or Bruce Ellingwood
Rating:
5.0
Customer did not leave a comment.
James Teisberg
Rating:
5.0
Customer did not leave a comment.
ANDREW OLSEN
Rating:
5.0
I had an excellent experience with U-Haul, and plan on using them again very soon to complete my move to Boise Idaho. Thankyou for your service
robert hammer
Rating:
1.0
1. Rude and unhelpful.
2. Trailer was not inspected. He literally used binoculars to see the number on the side of the trailer instead of walking outside.
3. Trailer wires were not usable because they had been torn apart. Had to drive all the way back to get replacement.
4. Called to ask where the drop off was because contract just said surprise Arizona and the 888 number wasn’t working. They told me they had no idea. Very rude. Then they hung up on me.
Robert Hubbard
Rating:
5.0
Customer did not leave a comment.
Ken Nelson
Rating:
5.0
Very quick and professional, great attitude.
Lewis Morrison
Rating:
4.0
Customer did not leave a comment.
Stephen Relien
Rating:
5.0
Nothing...Chad made it a very smooth transaction! THANKS!!
Daniel Sullivan
Rating:
4.0
Customer did not leave a comment.
Daniel Szambelan
Rating:
5.0
Keep your website up
Make your app work for truck return
Don't rent equipment you can't provide
Ian Robertson
Rating:
3.0
Customer did not leave a comment.
michael carvell
Rating:
3.0
Customer did not leave a comment.
Heather Van Aken
Rating:
5.0
Customer did not leave a comment.
George Wood
Rating:
5.0
Customer did not leave a comment.
KIRTLYE LOHOF
Rating:
5.0
Customer did not leave a comment.
DALE MERKT
Rating:
4.0
We scheduled the truck weeks ahead for Eureka Montana pickup then 2 days before they call and didn’t have it. Also charged us extra days even tho it was dropped off 2 days before!
Daniel Miller
Rating:
5.0
Customer did not leave a comment.
Marcia Triplett
Rating:
4.0
See comments below....
Celestial Burns
Rating:
5.0
Customer did not leave a comment.
Lyle Brist
Rating:
5.0
Customer did not leave a comment.
Ronald Johnson
Rating:
1.0
Trailer wasn't hooked up properly and came off the ball rammed into the back of my car when I went to load the car on the trailer!
frank whitesel
Rating:
3.0
Customer did not leave a comment.
James Fenske
Rating:
5.0
Customer did not leave a comment.
Robin Nagy
Rating:
4.0
Friendly but location needs to clean their trucks before they get rented.
Steven Barbier
Rating:
5.0
.
DANA GOWER
Rating:
5.0
Customer did not leave a comment.
Conrad Bud
Rating:
4.0
Customer did not leave a comment.
Kaleb Price
Rating:
5.0
Customer did not leave a comment.
PRECIOUS RICHARDSON
Rating:
5.0
Customer did not leave a comment.
Lee bukowski
Rating:
5.0
Customer did not leave a comment.
Dave Megard
Rating:
5.0
Customer did not leave a comment.
Roxanne Fisher-Chance
Rating:
4.0
Customer did not leave a comment.
Jacob Donnerberg
Rating:
3.0
Customer did not leave a comment.
Joseph Popelka
Rating:
5.0
Customer did not leave a comment.
Tom Hommel
Rating:
5.0
Everything was great!
John HArrison
Rating:
5.0
nothing. best company ever.
rick gullingsrud
Rating:
5.0
Great customer service we appreciate Rick
JEFFREY SMITH
Rating:
5.0
Customer did not leave a comment.
Nichole Freeberg
Rating:
3.0
It would help to have a Uhaul rep with the knowledge of the online rental software. It was complaint after complaint while I stood in line for over 30 minutes.
It would be helpful of the rep would go over a checkout sheet like they do when you drop it off.
No blankets or dollys available or offered!