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danniel Z.
Customer Reviews for Ricks Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped off after hours and tried to do a mobile check in. Three times I tried and failed to connect. I called to check in and was told the wait could be up to an hour. I left my number for a return call when a receptionist was available. The call was returned and I was put on hold indefinitely. Your mobile check in system needs work. The check engine light was on when I picked up the truck. I had no issues during my trip but makes me wonder about the maintenance done on the truck. It was clean and served it's purpose well. Overall I was satisfied with the rental experience. Thank you.
KELLY R.helpful in size of ball hitch and different things to watch out for
norma B.Rick is a PROFESSIONAL. Very well mannered and excellent skills handling both equipment and his customers. You should consider yourselves lucky to have him as a dealer.
Ronald H.We were to have a hitch installed in Grand Forks, ND on April 23 but when dropping our car off that morning we were informed there were no hitches to be had at all in the State. This is very poor service, UHaul knew that part was not available and did not inform us until the day we arrived to have it installed. After the hitch was to be installed we were picking up a 4x8 trailer to haul, moving out of the state on Monday after closing on our house. Even tho the Grand Forks sales person arranged for another way to get us moved (which we appreciated) it meant a round trip to Grafton, basically a morning of precious time during a move - and now had to use a cube van and auto tow which costed us $400+ more. This caused much stress and incredible inconvenience and 4 times the expense of just renting a trailer. WE WOULD LIKE COMPENSATION FOR THIS INCONVENIENCE AND RECOGNITION FOR THE EXTRA EXPENSE. You will notice we have used UHaul considerably lately, two previous truck rentals as well as lots of packing boxes etc. Up until this last Friday we were very pleased with UHaul and in light of this recent problem we expect there to be significant compensation for this latest inconvenience and extra expense. Thank you. Diane Russell. 218-230-1989.
RAYMOND R.let them know insurance is not added in the price
PHYLLIS H.Found out at 5:45pm the evening before that we had to drive 90 miles to pick up the truck. It was too late to make other arrangements for leaders, unloaders, etc. Super inconvenient. Took about an hour on location to pick it up.
Gary J.The gentleman that helped me was amazing. But I was very upset I got charged for 26 blankets and didn't order them at all, I never even opened them out of the plastic but U-Haul the company wouldn't reimburse me for something I didn't even order
Heather B.Need to pick up the phone during Business hours
James C.I had a Rental out of Grand Forks booked online in early November and was called 2 days before pickup that Grand Forks did not have a trailer my size that I had rented I was informed I needed to go to Grafton for pickup 40 miles away 1 way. It was inconvenient and more cost occurred. Poor planning on U-Haul.
Gene G.Great job Rick
gary B.Grafton went above and beyond to make sure my equip was safe ...highly recommend
Suzette R.This is just a place to drop or pickup. No packing supplies
Stanley T.I made the reservation with short notice so we had to drive to a different location to pick up the truck. Next time I will make reservation earlier. Rick in Grafton was very helpful and the truck was clean and ready to go. The truck ran perfectly and was easier to drive that I anticipated.
Dean E.Rick very friendly. Made sure everything was ready to go and explained how to use everything very helpful
Timothy V.All good thank you.
Alvern B.Rick was there and was helpful with my return
greg C.I'm a returning customer. The service is friendly and thorough. I leave in good hands every time.
nicole A.Na
Brent Z.Agent was very nice
paula M.Great Service.
Tom R.Just want to give Rick a compliment for his excellent service and work-ability! Would definitely rent there again.
CLINTON S.Very friendly and very helpful.
roberta D.He was a scruffy looking man, but very friendly and helpful. His appearance was somewhat frightening.
Gerald S.Very helpful. Friendly service.
rikki I.Keep your schedule on time
RONALD K.Made reservation 3 weeks in advance for the Grand Forks store. Would have liked to have picked it up there not 45 min each way to pick it up. Fargo manager was nice though and gave me a free day
Jared T.Was happy to drop off here. Helpful and fast.
Quincy E.If someone were there when I showed up. Other than that everything was tops.
Shane B.Friendly, professional person-
James J.Make more trucks available here
Karl O.Rick's did not have a two wheel cart for us. We ordered plastic covers for our mattresses. He did not have those either. Everything else was fine.
Erik R.Ricks repair was so helpful and friendly. I had to drive to Grafton, ND to get the trailer - it was supposed to be in Grand Forks North Dakota and I was informed one day before pick up that there were none available in Grand Forks, that was very disappointing. Don't promise something and then change your mind.
susan K.Excellent phone communication.
mary D.All good
DIANNE R.I wanted to rent a 4x8 trailer for a one way move. I couldn't find one local. I called the 1-800 number and was helped by Rachel Smith out of the St. Louis area. She found me 5x8 trailer in Grafton, ND. After some discussion she agreed to rent me the 5x8 trailer for the price of the 4x8. When I picked up the trailer the man in Grafton charged me full price, not the one agreed to when the reservation was made. He said he couldn't change it. He said I would have to contact U-Haul to resolve this. When I dropped the trailer off at the Plainfield location I mentioned this to the man there. He looked up the agreement made with Rachel Smith and said the discounted price was stated in her notes from my reservation. I have no idea why the man in Grafton didn't do this. I feel I'm am owed a refund of the difference in the price between the 4x8 and 5x8 trailer prices including any difference in total costs and fees/insurance between the 2.
Robert N.It was perfect thank you
gary R.I ordered a truck for Saturday in Grand Forks, but had to pick it up on Friday in Grafton (50 mi away!). The owner said that he needs to be in Grand Forks on Saturday but refused to bring the truck down because "we have to sign papers in his office". I was offered no apologies and no reimbursement for inconvenience, time and extra mileage (gas) from U-Haul. Rather than that, it was very good experience. Thanks.
oleg V.I found the service very nice
jeff L.Only place in town for many miles! Two rentals in last 12 months. Current contract trailer had two bald tires and wasted rim on one. That wheel went flat. Road service to north Dakota was sent from Nebraska! Took many hours to get this fixed. At midnight the replacements showed up. On earlier truck and dolly rental, dolly hold down strap fixtures were missing 3 of 4 hold down nuts and bolts which I provided. Very unsafe!!!
CARL S.Rick was awesome. Customer Service was excellent, he was very helpful and answered all our questions. Great Place!!
laura J.The truck was promised to be available in the town we were moving from. We found out the day before the move that the truck was 80 miles away. The representative did prorate a small portion of the total expense but it still took several hours away from our packing time.
KRISTIN P.Why do I need to enter all of my information online to reserve (name, address, credit card, time of rental, etc) and then need to wait and have it collected again at the time of rental- it wastes a lot of time.
Bradley R.Very nice person and very helpful. Went out of his way to meet my needs.
JOHN K.