Customer Reviews for Ricks Towing & Repair Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ricks Towing & Repair Inc

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anita H. on

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They sent the information to a wrong email, I had to call and wait over 1 hours before we got it worked out, the engine light came on and it cost me 200 in stead of the 150 they quoted me. I would never go back

Nicole K. on

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Customer did not leave a comment.

Jennifer H. on

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I wasn’t a fan of the 24/7 check in. It took about 45 minutes to get up and running. We tried calling customer service and could never get to someone. Finally after the 45 mins we suddenly were checked in. Otherwise, we had a good experience. Uhaul customer service even gave us some extra time because of the issues we had checking in.

Michael G. on

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Customer did not leave a comment.

Kelly S. on

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I called after having a bad experience at another location. Jen was fantastic, and everything went perfectly!

Jim C. on

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We are returning customers and are very appreciative of Rick's Towing and their service to us.

Margaret E. on

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Very friendly woman working the desk.

Janice D. on

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Customer did not leave a comment.

David G. on

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Very friendly and helpful

chrysantos A. on

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Customer did not leave a comment.

Mary Ellen O. on

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Nothing they were great. Jen is a gem. Will use and recommend them again.

susan M. on

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We will be back...thank you!

Stephanie B. on

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This location was by far the best in the area. They were helpful, and very flexible. Jen was great at resolving an issue that arose while making the reservation. It was very annoying that the Burlington location stated they had a tow rental available when I made the reservation. Once the reservation went through I received an email after with a different location, and I different time. It had completely disrupted the plans, but Jen (from the Ricks Towing ) resolved and went out of the way.

JODY J. on

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Great costumer service

EDWARD I. on

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Customer did not leave a comment.

christine C. on

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DELANCEY O. on

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Great service & attitude!

Drew C. on

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More flexible drop off locations.

RICK S. on

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I don't have any suggestions or complaints.

Marissa L. on

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When we arrived, truck was covered in snow and ice. The snow and some of the ice was cleared off, and a good amount of ice was left on the windshield. We were told to put on the defroster and idle in the parking lot until it was ready... the lock was frozen on the back and we were told to put a hammer to it when we got home... we did this and even with a hammer it was time consuming to get it off. Upon returning home, we received an email with what we were charged. We were charged $32 in fuel for using 8 gallons, traveling 28 miles.... this is humanly impossible unless this vehicle received 3.5 miles per gallon. The truck is advertised at 12 mpg. Furthermore, we used 5 gallons rather than 8; 8 is what they put on the receipt. After calling to resolve this we were hung up on. Before going to this location this morning we had a 9:30 am reservation at one down the road. When we showed up, no one was there. We took the day off to make this move. At 10:20 I was called to say they were there and "sorry we're late." I have never written a negative review and don't ever complain about things like this, but this was a pretty ridiculous situation all around.

Anthony A. on

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Ok. Service.

JAMESON R. on

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Customer did not leave a comment.

Megan F. on

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The Williston location charged me for an extra day and did not alert me to this additional charge. I had returned the truck the day of the initial rental so there is no reason I should have been charged an additional day. They were rude when I contacted them on the phone about this.

Rick G. on

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Nancy H. on

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Service was great!!!

Jim H. on

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Sharon A. on

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James J. on

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I have no problem with either location. my problem was with UHaul and there is no place to comment directly on how the reservation was handled and swapped. If not for the pick up and drop off location excellent service, i would use another rental agency

mark P. on

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Anne L. on

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Rick's was helpful and knowledgeable!

Jamie V. on

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Customer did not leave a comment.

James H. on

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Customer did not leave a comment.