Customer Reviews for Ricks Towing & Repair Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ricks Towing & Repair Inc

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Mitchell B.
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Customer did not leave a comment.

Arthur P.
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For the 24/7 customers they need to be aware that they have to create an account on their phone prior to picking up the truck. If I had known this I would've save myself 40 minutes of trying to pick up my truck instead I spent that time making an account taking pictures of my face License and worst of all at 5:30 in the morning they called my two alternative contacts I was not happy and they certainly was not happy.

Theresa K.
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I had to call customer service in order to get the “pick up my truck“ button to show in the app. According to the confirmation email I received the button should been already there. This delay caused with the slow website caused the pick up process to be approximately 1 hour making me almost late to pick up the keys for me new apartment.

Daniel B.
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Customer did not leave a comment.

Bernie R.
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I dropped off after hours and no one around. Ok and quick.

dave R.
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Customer did not leave a comment.

LORI B.
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Thank you!

Jeffrey B.
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The rental experience was great

Timothy B.
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Customer did not leave a comment.

Daniel S.
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Customer did not leave a comment.

Kimberly T.
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Jen was very knowledgeable of the area I was going and kept me within my price range. Truck was clean and very nice ride. Her suggestion to get a larger truck size was spot on(went from a 10' to 15'). Would recommend her location over any of the others in the area.

Mark S.
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Very helpful staff and pleasant experience renting from that location

Steven T.
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Jen was awesome! She went out of her way to help me and ensure I got the truck on time and ready to go. Thank you Jen!

florence L.
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Better parking for returning trucks especially after hours.

Fletcher D.
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24 hour service was great, ease of operation. Everything was as expected, great. Will use again.

ROGER H.
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Great people to work with, honest and very helpful with answer's to any questions.

anita H.
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They sent the information to a wrong email, I had to call and wait over 1 hours before we got it worked out, the engine light came on and it cost me 200 in stead of the 150 they quoted me. I would never go back

Nicole K.
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Customer did not leave a comment.

Jennifer H.
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I wasn't a fan of the 24/7 check in. It took about 45 minutes to get up and running. We tried calling customer service and could never get to someone. Finally after the 45 mins we suddenly were checked in. Otherwise, we had a good experience. Uhaul customer service even gave us some extra time because of the issues we had checking in.

Michael G.
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Customer did not leave a comment.

Kelly S.
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I called after having a bad experience at another location. Jen was fantastic, and everything went perfectly!

Jim C.
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We are returning customers and are very appreciative of Rick's Towing and their service to us.

Margaret E.
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Very friendly woman working the desk.

Janice D.
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Customer did not leave a comment.

David G.
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Very friendly and helpful

chrysantos A.
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Customer did not leave a comment.

Mary Ellen O.
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Nothing they were great. Jen is a gem. Will use and recommend them again.

susan M.
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We will be back...thank you!

Stephanie B.
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This location was by far the best in the area. They were helpful, and very flexible. Jen was great at resolving an issue that arose while making the reservation. It was very annoying that the Burlington location stated they had a tow rental available when I made the reservation. Once the reservation went through I received an email after with a different location, and I different time. It had completely disrupted the plans, but Jen (from the Ricks Towing ) resolved and went out of the way.

JODY J.
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Great costumer service

EDWARD I.
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Customer did not leave a comment.

christine C.
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Customer did not leave a comment.

DELANCEY O.
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Great service & attitude!

Drew C.
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More flexible drop off locations.

RICK S.
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I don't have any suggestions or complaints.

Marissa L.
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When we arrived, truck was covered in snow and ice. The snow and some of the ice was cleared off, and a good amount of ice was left on the windshield. We were told to put on the defroster and idle in the parking lot until it was ready... the lock was frozen on the back and we were told to put a hammer to it when we got home... we did this and even with a hammer it was time consuming to get it off. Upon returning home, we received an email with what we were charged. We were charged $32 in fuel for using 8 gallons, traveling 28 miles.... this is humanly impossible unless this vehicle received 3.5 miles per gallon. The truck is advertised at 12 mpg. Furthermore, we used 5 gallons rather than 8; 8 is what they put on the receipt. After calling to resolve this we were hung up on. Before going to this location this morning we had a 9:30 am reservation at one down the road. When we showed up, no one was there. We took the day off to make this move. At 10:20 I was called to say they were there and "sorry we're late." I have never written a negative review and don't ever complain about things like this, but this was a pretty ridiculous situation all around.

Anthony A.
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Ok. Service.

JAMESON R.
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Customer did not leave a comment.

Megan F.
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The Williston location charged me for an extra day and did not alert me to this additional charge. I had returned the truck the day of the initial rental so there is no reason I should have been charged an additional day. They were rude when I contacted them on the phone about this.

Rick G.
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Customer did not leave a comment.

Nancy H.
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Service was great!!!

Jim H.
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Customer did not leave a comment.

Sharon A.
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Customer did not leave a comment.

James J.
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I have no problem with either location. my problem was with UHaul and there is no place to comment directly on how the reservation was handled and swapped. If not for the pick up and drop off location excellent service, i would use another rental agency

mark P.
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Customer did not leave a comment.

Anne L.
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Rick's was helpful and knowledgeable!

Jamie V.
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Customer did not leave a comment.

James H.
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Customer did not leave a comment.

Polly D.
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Ian D.
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Misty W.
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Customer did not leave a comment.

Grace G.
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Wonderful service!

Greg T.
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No suggestions. Rick's Towing was easy to find, and fast to pick up the truck. I was driving away with the moving truck in about 5 minutes (fast & friendly). If I need to rent a truck again soon I'll go to Rick's U-Haul rental for sure. Thanks.

Steve A.
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Customer did not leave a comment.

Carl C.
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This is not a busy U-haul place so no waiting and the people I dealt with were very knowledgeable and helpful.

Nicholas K.
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Pretty sure I asked to pick the truck up at our local Agway which is much closer to my house. The location was changed by you with no input from me. Also, your prices are way too high.

renee D.
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Customer did not leave a comment.

Tim H.
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Terrible experience at Normand Street experience first where a failure with self check-in prevented me from leaving town for 2.5 hours (i.e. I intended to pick up at 5:30, but instead had to wait until another location with an available truck opened at 8am). Krupp Dr. location was good, though

Edward L.
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Customer did not leave a comment.

tim F.
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Customer did not leave a comment.

Nadine R.
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I was there after closing. No staff, instructions were in door! ????

Jose G.
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Customer did not leave a comment.

ryan C.
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These guys are great. Everything ready for me also I didn't hear”we don't have that size truck sir” ev

stephanie C.
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Not a thing.

Jim C.
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The only problem was that the drivers seat belt did not automatically retract. I had to manually retract it.

Alan M.
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Customer did not leave a comment.

Amy S.
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Customer did not leave a comment.

Francis O.
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staff was very helpful and were able to have a truck ready on short notice since another u-haul facility where we had a 24/7 pick-up, which did not work, and the facility did not open until later in the morning. too late for our needs.

James H.
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Customer did not leave a comment.

Denise F.
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Customer did not leave a comment.

STEPHEN R.
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Nothing,very helpful..

Philip F.
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dropped off after hours. They gave easy instructions on where to put the trailer. All went very well

CHRISTI G.
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The girl was very nice and helpful.

Linda S.
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Excellent customer service. Entered all my info online, next morning went to pick up truck, transaction complete in 5 minutes . Person handling transaction very courteous and capable.

Mark C.
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Customer did not leave a comment.

Daniel W.
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Customer did not leave a comment.

Carter B.
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I wish I had known the location was closed before we arrived. We ended up calling and learned that we could do everything from our phone. It was time consuming and not convenient.

Danielle B.
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Customer did not leave a comment.

Katie P.
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Customer did not leave a comment.

steve C.
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Customer did not leave a comment.

Sharon G.
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Customer did not leave a comment.

ELLSWORTH L.
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Reservation was for a different location

ROBERT H.
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Customer did not leave a comment.

Kyle C.
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Customer did not leave a comment.

EVAN W.
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Customer did not leave a comment.

Michael R.
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Customer did not leave a comment.

Glenn G.
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steven H.
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Thomas F.
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Walter C.
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Customer did not leave a comment.

leigh S.
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The fraudulent way you hustled me for nearly 500!!! Ridiculous! Was charged $80 for the day after i dropped off!! Was charged ridiculous mileage because i was forced to return at a location farfar from convenient for me EVEN afte I requested this they said id save money by going way out of my way << total thievery! Also they were trying to charge my card before i even arrived for things. That i was not aware of! Theifs!! I would have had an easier move without u haul

Andreas S.
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The reservation confirmed a different pick up location. Then I received a call to pick up in a different location that was closed on the confirmed pickup date. Threw my plans off. Had a half day delay because of that. Why would the reservation system confirm and then the equipment is not there ?

ROBERT L.
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Customer did not leave a comment.

dan W.
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Customer did not leave a comment.

PAUL M.
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Customer did not leave a comment.

James Z.
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None

Chris B.
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Customer did not leave a comment.

Mark M.
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Customer did not leave a comment.

Mark N.
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Jenn was fantastic to deal with and very helpful,I can't say enough good of her.

Daniel S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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