Customer Reviews for Ricks Towing & Repair Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ricks Towing & Repair Inc

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John P. on

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Vance D. on

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Richard W. on

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Truck was dropped off Sunday after Closing time without any problems.

JENNIE F. on

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JODY J. on

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Great place, very helpful

allison b. on

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If you return it with more gas there should be a little refund for the overage.

sara h. on

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Great customer service. Went above and beyond to meet a very tight schedule. Wonderful people with great service

leigh s. on

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Shannon D. on

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Hello we dropped off after hours.

Andrew A. on

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Very cooperative employees and appreciated the courtesy call on Sunday morning.

DENISE M. on

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James C. on

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I reserved a 10 foot truck and received a 14 foot truck. I suspect the gas mileage was not as good - Net: It cost me more money.

rebecca b. on

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Grace B. on

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Our tow truck had to tow the Uhaul to the drop off location so we did not see the location.

renzo s. on

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The truck was not very comfortable to drive. It had over 125,000 miles on it and was not very good on the road. You have some equipment that definitely should be replaced. Penske has a lot nicer equipment. You had better take a good look at your competition on truck rentals. I will definitely use them next time.

Susan C. on

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My issue isnt with this particular dealer but the overall uhaul experience. First my pickup location was changed without asking to a dealer that was 30 mins away vs the local location. Then i was charged over $300 for am incorrect checkin. Once i brought it to someones attention it was corrected. However, now I am being charged a $30 fee for dropping it at a local dealer vs driving over an hour to another preferred location. These experiences cloud the good services provided elsewhere.

Carole P. on

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Truck had seal in center of roof that leaked rain soaked our mattresses The upside nothing else got damaged Staff was excellent at checkin

Mark S. on

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Bruce W. on

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greg v. on

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Edward R. on

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Taylor G. on

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Patricia P. on

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There was an issue in picking up the trailer (it wasn't dropped off by the previous customer), but Nathanel (at the Riverside Ave location) was quick to find an available trailer in the area. He sent me to the Krupp Dr location. The staff there were friendly and accommodating. I would recommend both locations. Uhaul made my moving experience way less stressful than it could have been. Thank you!

Mary M. on

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Both the girl at front desk and the gentleman that helped us install the hitch were very nice and accomodating. We did have issues and they were both very patient with us.

Lisa M. on

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The inconsistency of trailer quality is difficult to manage when planning large moves, as some trailers have no functional way to secure cargo and others have the ability to latch on anywhere along the inside. Be ready to be creative if necessary.

Randy R. on

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ED S. on

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Michael B. on

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kasey k. on

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Customer service was second to none!!

Allen B. on

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Jennifer was great at the front desk. Very helpful! And Kris was very informative and provided the needed assistance when hooking up to the trailer. Thank you both.

JOHN H. on

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william p. on

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Brian L. on

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Process was simple and folks were great

Michael R. on

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Great customer service, person at the counter was very friendly and engaging.

Keith F. on

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Everyone I met at Ricks was pleasant and extremely helpful. A+ experience.

richard k. on

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Jeffory H. on

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My guy was very accommodating!! Mr struusse ? ???? riverside rocks Will use u-hall again in future

jon L. on

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JACKIE W. on

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Robert S. on

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The problems were fixed immediately

caroline b. on

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patrick p. on

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The folks are Ricks are a pleasure to deal with. This was my third time renting from Ricks.

Sharon G. on

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Debra G. on

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Susan G. on

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wish all uhaul dealers were as helpful asfolks at Ricks Towing! The last time I tried to use uhaul at the Morrisville, Vt location they confirmed my truck was there the afternoon before but then rented it to someone else.Not only was that bad business practice but they never bothered to call me to let me know. I arrived at my designated pickup time to discover I had no truck. Despicable.

louise w. on

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Rick's Towing did a fine job! Friendly/accommodating

Patrick M. on

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Keep Doing what you're doing!

justin m. on

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Debbie L. on

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John B. on

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Gary G. on

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jackie t. on

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Very helpful and a great deal when moving local

kasey k. on

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justin m. on

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Anne v. on

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Jennifer was great at changing our pickup time at the last minute and getting us checked in with professionalism and humor! John was awesome at helping with the wiring and making sure the trailer we got was highway ready. They were all so relaxed, friendly and helpful, it made it a stress free pickup. I would recommend them for a great UHaul experience.

Andre L. on

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The Uhaul system told me to go to Riverside. When I checked later, Riverside didn't have the equipment, so I manually switched my appointment to Rick's. Glad I did. Riverside is the worst.

david h. on

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justin m. on

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Bev C. on

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Jen, who runs the show there is great. Would like to recruit her to come work for me..

David S. on

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