Customer Reviews for Riders Unocal 76

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Riders Unocal 76

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Charles H. on

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Fairly quick, good service.

Stephanie J. on

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Very dissatisfied with my recent U-Haul rental experience. My original contract was at Hal Greer location. When I was finally waited on I was informed that the 10’ Uhaul I had reserved was unavailable and I would need to go to a different location, which was in the opposite direction of where I needed to go. I was informed that I would receive a reduction in mileage from .99 to .69. This does not compensate me for the added mileage and gas it created on my overall U-Haul trip, the added mileage and gas on my personal vehicle, and the loss of time I encountered at the beginning of my day, specifically, and also at the end.

Beth L. on

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Delores L. on

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This was my worst experience ever with U Haul. The gentleman had no clue on my reservation and had to call it in. I asked him to walk around the truck with me to note any damages etc ... he yelled at me... “ don’t worry about it you have insurance”. The floor of the cab in the drivers side was covered in mud. I have always had great experiences with U Haul and I believe this to be the exception. I would never get another vehicle from this facility again. I was suppose to pick up truck in Ashland KY and had to go out of my way to get this truck. Major disappointment this time.

Jennifer R. on

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Firstly, my truck was bumped from a Uhaul location just a few blocks from my house to a location fifteen minutes away in another town. Upon calling before I arrived, the owner badly explained that he had saved my truck from being rented out to others, leading me to believe my truck was gone - as if I had no reservation. Once at the location, I learned he had no credit card machine on site. He had to call the "headquarters in Charleston" to process my payment which took FOURTY FIVE MINUTES of being on hold, getting disconnected, and having him poorly explain to me why I was waiting / why the process was taking longer than any Uhaul experience I have ever had. Then I find out that despite reserving 4 dozen blankets, he had ZERO. I had to stop my morning, drive the truck to another uhaul location fifteen minutes away, and wait there for blankets. Because of these delays, we missed a transport appointment with an animal rescue agency to rehome our cat and it completely screwed up our already stressful day. I cannot explain the level of frustration I had on moving day because of this and I highly doubt I will use U-Haul for future relocation services.

Lawanna S. on

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CRAIG H. on

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CRAIG H. on

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Nick L. on

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Shikeal H. on

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Everything that has to do with customer service, organization, and quality. Next time will definitely look into another company or a friend for assistance.

kathy M. on

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Terri K. on

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Charles R. on

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everything was good

Susan A. on

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delores W. on

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My husband had to move another trailer as well as the one we were renting to be able to hook up. The gentleman had no info for us The drop off location was excellent

Gregory H. on

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This location is stuck in 1963. There are no computers within the building to complete any service or issues.

David R. on

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Andrew J. on

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Caleb N. on

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Alvin G. on

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