Customer did not leave a comment.
Steve W
Customer Reviews for Ridge Manor Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
First, the equipment ordered was not available. Second, and most aggravating, after finishing the paperwork, the keys to the truck were not there. The person who had the keys was contacted and stated he would have the keys to us in 10 minutes. 45 minutes later a U-Haul truck showed up and the driver gave us the keys. No apology!!!! We had scheduled movers to load the truck and we had to pay them for the time wasted waiting for the truck. Third, the truck only had 5/16 tank of fuel. We are required to fill the tank when we return the unit. This is absolute BULL SHIT... A portion of our cost for the rental should be refunded due to our additional costs related to this idiotic and aggravating experience...
Jan BNo problems.
Natalia BWe were sent to 40 foot locations after we had reserved a truck for 8 o’clock that morning. Did not receive a truck till noon time. Got overcharged for the movers because I’ve been waiting since 8 o’clock in the morning. The truck had windshield wiper blades that were duct taped. It was food on the floorboard of the truck. And the gas tank was not even here for it was low. Worst experience I’ve ever had with U-Haul.
LORI BService was great. Friendly and helpful personnel.
YVONNE HNa
Ethan HWe had to wait for the truck but the owner called us as soon as he got the truck and also gave us extra time we appreciate his help
VINCENT SThe bed of the 26 foot truck has cooking oil on the floor making it very slick. I had to put a tarp down before loading. Everything else was done.
Gerald KThe motel owner in person helped me with the rental process which I’ve never done before; it was so easy with his assistance and had the dolly attached to my truck in minutes! Very friendly and excellent customer service at this location.
gamaliel pIt was connected with a motel and office wasn't open had to ring bell for service just strange all together but I am new to the area
Stephanie BDid not have a dolly to unhook the trailer. She had to get someone to lift it off the hook. She said she would send a receipt and still have not
Brad WBe cognizant of customer reservation, location nearest to customer if changes are required. Do not send customer 25 miles out for pickup nor 20 miles for a drop off to insure igual gets more money due to mileage. Again, I passed over six locations for drop off. Pitiful way to extract more money from the customer.
Angel AFriendly and efficient service. A good experience.
John KThe place looked like a motel that hookers and drugs dealers work out of. The lady was no help at all. She didn’t even walk outside with me to go over the trailer. I went to hook up the trailer and it had a flat tire. I walked back to the “office” a motel room and told her and she was like “you got to be kidding me “ I had to change the tire with my tools and jack. She was no help at all and just looking at her she is too frail to help anyway. I’m 57 years old and I’ve never had an experience like this before. Very unprofessional and the place was very sketchy. Trust me I had my gun on me at all times. I felt very uncomfortable being there.
Paula SManager is very friendly and accommodating. Her professionalism is truly appreciated and I will rent there again because of her. Five stars!
Nanette GThe service I received was excellent.
Scott BThe gas line charge was way too high.
Debra CI love the no hassle customer service.
David HNice clean trailer, pick up and drop off easy and pleasant. Would recommend.
james hLocation didn't present well. But it was clean.
Marie BBetter behavior from front desk
victor oLinda was an amazing help. She went out of her way to check me in and out! She is so personable and having someone like that makes the rental even better. This is why I go out of my way to rent from this location.
Nick LLinda was fantastic and very friendly and knowledgeable. I'll be back, and thank you for your wonderful services.
DENIS DDo not rent from UHAU, dropped truck off on day expected and they charged extra day. Truck was terrible, pay 90 to fill up and drove 150 miles and had to fill again. Highly disappointed.
JOHN GOlder lady in motel. No one to help unload. Difficult to turn around in grass and get out
Joseph MAwesome service! Both experiences were excellent, right equipment at the right time, very convenient and safe. Will rent again from this location when the next need arises.
JERRY CExcellent customer service.
walter sLinda was excellent. She was efficient, kind & thorough.
jessica nThe drop off location was somewhat of a sketchy motel. I had range the bell for service, but no one answered. After, that I decided I wold park the truck and drop the key in the box. After I had parked the truck a female came out, while holding a phone to her ear saying that she didn't want to hang up because she had been on hold for forty five minutes already. I had no idea that she was affiliated with U-haul. She was dressed in a tank top and jean shorts, with no name tag or anything. The only reason I knew she was from the company is because she had my information on some U-haul paperwork. The place is dirty with handwritten signs all over. The clientele there was not inviting at all and seemed very dangerous, even in broad daylight. Had I known that the location was like this, I would have dropped off somewhere else. All I was told was that I would receive a receipt via email. Well, I would have liked to have it before I left so that I could have questioned any additional charges. Fortunately, the charges I received were fine.
Joel WAs always quick and efficient Thanks.
Murtuza RThe area smelled pretty bad not sure what it was. There was renovations going on at the motel. Improve the quality of the air.
Michele FThey are hauling off building materials in the trailers and mine was nasty I had to clean before I could use they are redoing there roof at motel and hauling off with closed trailers I have pics also and when I came back to drop off they had anther Trailor back up there so no I have never had that before and did not come hook me up check out or anything
Jimmy DEverything was top notch.
Rebecca DKeep your word. I reserved a truck 2 weeks ago and told it was guaranteed only to be told the day before the reservation that my pickup location was moved half an hour away.
JULIO CThis was not my pick up point, I had to go to this one because Uhaul couldn't get a truck to the original pick up location even with 4 days notice! then had to give me a bigger truck because that location didn't have the size truck I rented. which in turn cost more money in fuel. How to improve - hire competent people
Shawn BVery fast and quick
CHRISTOPHER UService was excellent - agent was very courteous, friendly, and exceptionally helpful!
glenn hElectrical connector was bad. Only hazards worked. Had to drive with no lights to Advance Auto where I spent $12.00 on new lighting pigtail extension. Told owner when I returned the unit and showed them the new pigtails that I had to buy and they argued with me and did not help with the cost of the new wires. Not good customer service. Not well maintained electrical.
Jeff AQuick and efficient had no problems Thank!
thomas sWould recommend this center strictly due to the availability of the owner. She lives on the property and will always make herself available. She was also very helpful in getting us hooked up to the trailer as I am not very familiar with that process. The trailer we rented was clean, HOWEVER, it had a terrible smell. In fact, we could not use it until we took it home and scrubbed it thoroughly with soap and water. It smelled like animal carcasses were hauled in it. We aired it out each of the 5 days we had but the smell still lingered.
george sEveryone was very knowledgeable and helpful.
michael mVery quick
Joseph BI rented the truck drove like 15 minutes down the road and the owner of the furniture i was going to pick up messaged me to cancel the pick up so I didn't even use the truck and maybe drove 20 miles and still got charged for the whole time and everything pretty much
Eddie SRidge Manor UHaul folks are friendly, efficient, and helpful. I have used them four times over the last year. Very pleased with the experience.
John KWent to pick up the 26ft truck I reserved. Pull out and less than a mile the trucks is literally wobbling if I go over 40mph. I turn around and go back. With no sort of apology she says "well it's the same price either way and the ppl who turned it in didn't say anything was wrong with the truck.'' I had to settle for a smaller truck at the same rate! Highly dissatisfied! No stars do not recommend.
Tammy MThese two, went above and beyond to help me get my trailer hooked up to the truck since I forgot my hitch lock; they gave me their own lock to use!
Scott SNo change needed.
jeffery bVery nice and helpful staff.
Betsy HVery satisfied. Had most of the reservation and information done online before pickup. Easy hookup and dropoff. Will use this location again.
Daren MNo one even assisted with the trailer. I just dropped it off and the lady said my receipt is in my email.
Mark RGreat service by the employee.
Jonathan YMe atendieron muy rápido muy amable y todo limpiecito y puntuales
Israel DI was also charged for 3 gallons of fuel when the truck was returned at the required full level
Eric B