Customer Reviews for Ridis #9
(U-Haul Neighborhood Dealer)

Rating:

4.0

Has nothing to do with either location but disappointed in calculation of allowable mileage. Only additional use was to a storage location and to get fuel but exceeded milage. Why allowable milage was this low on a two day rental seems unreasonable. Also was told $40 for additional days but was also charged an additional $15.

Rating:

1.0

Well . My rental car broke down on tge way back and i was a day late dropping off the trailer. I called and talkes to the drop off location and explaines fo tgem what happen . He told me it was no problem and it would be ok . He never did tell me i waa going to be charged again for it. Nor did he explain how much of a hassel it was to drop off at that location . I was not happy with any of it. We xame back from buring my mother to more hassel

Rating:

5.0

convenient to be able to replace the gas then go in and turn the keys in right there.

Rating:

5.0

everything went very smooth so could not recommend and improvements

Rating:

1.0

We booked at Becker's auto in Wauseon,Oh. But had to pick up in Whitehouse. No one there to help hitch up trailer. Took it back to Becker's to leave trailer overnight. Took my car to Becker's to load it. They helped load it and showed me how to work straps/chains. Becker's was a great help. I would highly recommend them and use them in the future.

Rating:

5.0

The actual truck pick up was fine and the person working there was great. U-Haul has to improve their online program. It is confusing, cumbersome and poorly constructed. The location has no way of correcting or modifying anything. Whomever you paid to write that program took you for a ride...it sucks!!! Honestly, I would not consider using U-Haul again just because of the online program.

Rating:

4.0

I would like to acknowledge the young man at the Reynolds road location. We had ordered too small of a trailer and he was very helpful getting us the right size. It started out our experience in a very positive note.

Rating:

5.0

Y’all great

Rating:

2.0

Clerk was rude and bothered when I came in to pick up my rental.

Rating:

3.0

Staff was overwhelmed

Rating:

2.0

Person who accepted my keys did not explain the process well enough and overcharged me on filling up the gas tank. I was charged 123 which should have filled the tank since there was still gas in the tank so I did not need to be charged that much since we did not receive the tank full.

Rating:

5.0

Did not see anything i needed to see changed

Rating:

5.0

Great service from the store employees!

Rating:

5.0

Not the fault of this location, but the app is glitchy and several errors were made that required several phone calls to customer service to correct. As a result of the glitches My order/reservation was not listed in my app and therefore I could not follow the truck pick up locations until calling again an hour before pickup. Nonetheless the actual pickup and use of the truck worked very well.

Rating:

1.0

Took before and after pictures of the gas gauge. Made sure to fill up a little bit more then I got the truck with. Still was charged for gasoline. Also, the back of the truck was never cleaned up.

Rating:

2.0

Back door was frozen shut and cable on back door malfunctioned

Rating:

4.0

The website was not very user friendly

Rating:

5.0

Great customer service. Fast and easy to work with!

Rating:

1.0

Don't use carryout s that are not staffed to help customers connect trailers

Rating:

5.0

Picking up and returning I had great customer service and no issues with the truck

Rating:

2.0

I was asked to use the computer to enter information rather than the owner. Also asked to hook up trailer on my own. Reservation was changed to different location without email notice. New location owner was not friendly. Had reserved 12 blankets and remained him although on reservation....

Rating:

1.0

There was no one there to help attach and load the tow dolly for us. The area manager had to be called in to do the job It was only our good fortune that he was available, though we had to wait for him.

Rating:

1.0

The manager needs lots of Training to be a manager. (Insults, ridicules and no one should have a horrible experience in the face of earth. He even harrased my family) Went 45 min late Manager made me drive to a different state to get me a truck. The other African American Employee felt sorry for me and almost gave me the key, but the manager grabed it from him and took it away. He is comparing a Doctors office to an Uhaul rental company. (The irony is he comparing to a Doctor itself). WORST experience in my life period.

Rating:

5.0

Picking up the rental was quick and easy!

Rating:

3.0

There was only one guy working and he had way too much to do to accommodate everyone in a timely manner. He did as good as he could though.