Customer Reviews for Ridleys Family Markets

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ridleys Family Markets

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John C.
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Ridleys made drop off easy.

Rachel A.
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Customer did not leave a comment.

Jill E.
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Customer did not leave a comment.

Paul L.
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Best in the area by miles. Have rented ~seventy UHaul trailers over the years this location is way above average. About three of the ~thirty locations I've used have been brilliant. This is one. Kyle assisted me the four or five times I've been to this location. Calm with patience of a Saint.

Kent P.
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Staff very friendly and helpful.

Ruari C.
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Customer did not leave a comment.

jim R.
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The tow dolley needed a new wheel fender and tail light as it was damaged when I picked it up. The personnel there were great to work with. Would do it all again if / or needed. Thank you very much.

Jake H.
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Customer did not leave a comment.

MItch T.
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Customer did not leave a comment.

Jason A.
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People were friendly, it took a little bit of time because they were training a new employee. They didn't have an appliance dolly, which I reserved. I had to buy a appliance dolly from Home Depot because there was not another Uhaul location open in the area. Also I only got 6 packing blankets instead of 12, this was an honest mistake as the packets of 6 blankets looked like it had 12 in them. Overall the employees were very friendly, I am still a little disappointed that they didn't have an appliance dolly.

Melissa M.
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Customer did not leave a comment.

Tanarin A.
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Customer did not leave a comment.

Lisa P.
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Customer did not leave a comment.

PHILIP N.
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Service representative who helped us was great. Friendly and cordial.

Paul L.
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Great staff. Highly recommended.

Nancy S.
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My check in to this Midway, UT location was super easy, especially on a holiday. The lady that checked me in was very cheerful, friendly and professional. Great experience!

Jerome C.
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I would never ever, ever, ever, in a million years, ever recommend U-Haul to a friend, or even an enemy!

DAVID H.
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They are great!

Pamela C.
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The only issue was we were supposed to pick it up in Heber. Went to Heber and they change the address at the last minute to Midway.

Richard L.
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Check-out was secondary to convenience store purchases taking twice as long. Had to hook-up and check lights by myself. Return was even worse. Brought back and put in exact same place 2 hrs early. Attendant took 43 minutes to clear a simple return. Of the 4hrs & 30mins of use a good part of the time was checking out and in. I'm 72 yrs old with recent hip surgery and the process was grueling. U-haul is upstaged by gas and groceries and if time is important go to a u-haul dealer.

RICHARD B.
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Customer did not leave a comment.

Wendy R.
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There was only 1 person running the store and the uhaul rental at the same time. Although he was very helpful and I felt bad for him, he was having to check customers out at the same time as processing my trailer pickup. The trailer didn't have anything to lift the hitch to the ball, which was very difficult, and one of the tires had a screw in it and was flat when we left the lot. We had to fix the tire. I would think that they would inspect the trailers before renting them out.

Chris A.
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Customer did not leave a comment.

Emily W.
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It was hard to tell that the gas station was the pick up place for the trailer. There needs to be a sign in front in instructions on the pick up info that it is the Ridley's gas station and not the store.

GRADY C.
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Customer did not leave a comment.

Ryan M.
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Customer did not leave a comment.

Daniel D.
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Separate the gas station attendant from uhaul attendant. Don't hire 16 year old kids to handle important rental contracts.

Ralph C.
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The name of the location says Ridley's Market, but it is really Ridley's Express, which is across the street from the Market. It's a little confusing.

Robert W.
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Customer did not leave a comment.

Terry B.
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Return location was very convenient.

LISA D.
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Customer did not leave a comment.

JON S.
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Customer did not leave a comment.

bruce R.
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Customer did not leave a comment.

DANA D.
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Tama H.
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Customer did not leave a comment.

Benjamin P.
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We have no complaints about this location

Hutch F.
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Customer did not leave a comment.

Lucas R.
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Customer did not leave a comment.

robert C.
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Customer did not leave a comment.

Elizabeth R.
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Customer did not leave a comment.

Ramsey K.
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Customer did not leave a comment.

Dean D.
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Customer did not leave a comment.

Duane T.
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Customer did not leave a comment.

Jeremy M.
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When we got there to pick up the trailer the cashier informed us that she hadn't been trained on UHaul. After looking at the computer, and also working with other customers for the c-Store about 30 minutes she told us to "just take it". I would rather go to a uhaul authorized dealer that knows how to operate the system and can assist in hooking up the trailer. My wife shouldn't be out there helping me lift the trailer to the truck hitch. I use Uhaul a lot and will continue to do so, but I will not go to that location again. It was a very frustrating start to a long moving weekend.

David G.
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They did not check connection for hitch or electrical. Pointed toward which trailer to take and walked away.

Richard S.
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Customer did not leave a comment.

TERRY D.
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Again the employees are all very pleasant the drop off was in the gas station the facility was clean and well-maintained.

John G.
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The woman who helped me with the rental was very nice and knowledgeable about the rental process. I had no issues picking up the trailer.

Jeffory V.
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Easy to find. Location clean.

Jane N.
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Customer did not leave a comment.

Todd T.
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The rental pickup took over an hour and was very frustrating. The pickup was at a gas station and there was only one cashier who was expected to complete the paperwork for the rental and go through the rental checkout process at the same time as he managed the cash register. So I had to wait anytime a customer came to make a purchase and there were many customers. Also, there was a problem with the computer checkout. I had to give the cashier my information three times (while being interrupted by customers) even though I had already put it in for the reservation. This was a very poor process.

Davidallan H.
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Customer did not leave a comment.

Markus N.
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Customer did not leave a comment.

Jared J.
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Customer did not leave a comment.

DAVID J.
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The location is also a gas station and convenience store. So it was busy at 7:30 am. But the lady who helped us was efficient and did a very good job.

Berkeley B.
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Customer did not leave a comment.

Tom W.
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Customer did not leave a comment.

RANDY E.
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It would have been nice to have the trailer cleaned before we pick it up. We had to clean it before we loaded.

Ken J.
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Clean out the cab of the truck a bit more. It wasn't;t a big deal but it was kind of messy. Overall the service was great and the people behind the counter were very warm, friendly and professional.

Raul V.
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Customer did not leave a comment.

Brad K.
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Customer did not leave a comment.

Richard M.
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It took almost an hour with a lot of paperwork even after I had done e press check in prior. The clerk was rude and very confusing. Finally she got her manager to help.

Cassandra M.
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Customer did not leave a comment.

Terri C.
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Customer did not leave a comment.

james H.
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educate people in how to set up trailer connection,

Molly T.
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Wasted time,spent 3 hours there to get a rental, never received a contract or a receipt. Then they reported the truck late , when I returned the truck that night. No Dropbox to return key, and they didn't have record of a transaction.

Patrick N.
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Faster internet connection for faster trailer check out. Kyle and all the folks were more than gracious.

WILLIAM B.
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More signage depicting it is a U-haul location. Very hard to find as there was no signage at all. All the equipment was hidden behind the gas station. Personnel need more training on the equipment. They had to call a person from the market across the street to hookup the trailer. It was only the second time he had done so. He was not sure on how the three chains hooked up. In fact he did not hook up the braking chain as he did not think it was needed. I hooked it myself. The crew here needs a lot of training.

SUSAN V.
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Thanks for your service!

Alan D.
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Customer did not leave a comment.

Chad H.
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Manager helped me rent trailer online while at the location. Very kind and helpful. Plan to rent again.

Tim D.
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

Mark S.
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No one there who knew how to do U haul at the pick up time or for an hr after. had to use phone to field agent ( who was helpful and polite)

Kim M.
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Customer did not leave a comment.

James R.
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Check out process worked well. However, upon return, the location needs staff available who can check in rentals when they are returned. The staff who was available was the only one at a retail site. Because of this she was unable t to process the return, did not check the vehicle to assess if any damage is present, check for other equipment returned with the truck or even log the return in the system. This level of customer service generated a number of follow up emails and phone calls and is unacceptable.

David T.
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Great to have this in a small town

Michelle K.
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Customer did not leave a comment.

sally D.
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Excellent service

Karina G.
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Customer did not leave a comment.

resendo O.
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Get the girl running the store/uhaul some help it would make the wait shorter.

D Michael E.
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Customer did not leave a comment.

William C.
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Checking back in was difficult because my rental was difficult to find in the system. Took about 45 minutes to check in.

Robert B.
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I was charged for gas even though I brought the truck back with the same level that was in the truck when I picked it up.

David R.
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Waited for an hour while they were trying to fix their printer, then when I finally got the truck, it was missing the moving blankets I had ordered.

Gary T.
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Submitted pre-checkin info but it still took 30 min to do paperwork for pickup. Appears to have a broken wire in connector so left turn signal trailer light did not work.

Frank A.
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Customer did not leave a comment.

Laurie B.
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The truck was perfect for my move and the woman who signed us up was gracious and well informed.

RIDLEYS C.
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Customer did not leave a comment.

bill B.
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Drop off location is not the market. It is gas station across the street

finn E.
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Customer did not leave a comment.

Chad H.
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Able to pick up and return same day. Reserved over phone at site due to technical problems. Both excellent customer service points. Equipment worked well. Thumbs up. Thanks.

Mariella P.
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This location was most convenient, just 5 minutes from home. The truck was clean and in perfect working condition. The lady who helped me gave me tips to save money.

Mark H.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Dana B.
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Nothing. This was a great experience as well.

GERALD H.
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Customer did not leave a comment.

J Kirby G.
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Glad you could pick up a truck on a Sunday.

chaz C.
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Staff & truck were 100% top notch.

No reviews have been submitted for this location.

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