Customer Reviews for Ridleys Family Markets

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ridleys Family Markets

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Berkeley B. on

Rating:

Customer did not leave a comment.

Tom W. on

Rating:

Customer did not leave a comment.

RANDY E. on

Rating:

It would have been nice to have the trailer cleaned before we pick it up. We had to clean it before we loaded.

Ken J. on

Rating:

Clean out the cab of the truck a bit more. It wasn't;t a big deal but it was kind of messy. Overall the service was great and the people behind the counter were very warm, friendly and professional.

Raul V. on

Rating:

Customer did not leave a comment.

Brad K. on

Rating:

Customer did not leave a comment.

Richard M. on

Rating:

It took almost an hour with a lot of paperwork even after I had done e press check in prior. The clerk was rude and very confusing. Finally she got her manager to help.

Cassandra M. on

Rating:

Customer did not leave a comment.

Terri C. on

Rating:

Customer did not leave a comment.

james H. on

Rating:

educate people in how to set up trailer connection,

Molly T. on

Rating:

Wasted time,spent 3 hours there to get a rental, never received a contract or a receipt. Then they reported the truck late , when I returned the truck that night. No Dropbox to return key, and they didn't have record of a transaction.

Patrick N. on

Rating:

Faster internet connection for faster trailer check out. Kyle and all the folks were more than gracious.

WILLIAM B. on

Rating:

More signage depicting it is a U-haul location. Very hard to find as there was no signage at all. All the equipment was hidden behind the gas station. Personnel need more training on the equipment. They had to call a person from the market across the street to hookup the trailer. It was only the second time he had done so. He was not sure on how the three chains hooked up. In fact he did not hook up the braking chain as he did not think it was needed. I hooked it myself. The crew here needs a lot of training.

SUSAN V. on

Rating:

Thanks for your service!

Alan D. on

Rating:

Customer did not leave a comment.

Chad H. on

Rating:

Manager helped me rent trailer online while at the location. Very kind and helpful. Plan to rent again.

Tim D. on

Rating:

Customer did not leave a comment.

Mark B. on

Rating:

Customer did not leave a comment.

Christopher M. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

No one there who knew how to do U haul at the pick up time or for an hr after. had to use phone to field agent ( who was helpful and polite)

Kim M. on

Rating:

Customer did not leave a comment.

James R. on

Rating:

Check out process worked well. However, upon return, the location needs staff available who can check in rentals when they are returned. The staff who was available was the only one at a retail site. Because of this she was unable t to process the return, did not check the vehicle to assess if any damage is present, check for other equipment returned with the truck or even log the return in the system. This level of customer service generated a number of follow up emails and phone calls and is unacceptable.

David T. on

Rating:

Great to have this in a small town

Michelle K. on

Rating:

Customer did not leave a comment.

sally D. on

Rating:

Excellent service

Karina G. on

Rating:

Customer did not leave a comment.

resendo O. on

Rating:

Get the girl running the store/uhaul some help it would make the wait shorter.

D Michael E. on

Rating:

Customer did not leave a comment.

William C. on

Rating:

Checking back in was difficult because my rental was difficult to find in the system. Took about 45 minutes to check in.

Robert B. on

Rating:

I was charged for gas even though I brought the truck back with the same level that was in the truck when I picked it up.

David R. on

Rating:

Waited for an hour while they were trying to fix their printer, then when I finally got the truck, it was missing the moving blankets I had ordered.

Gary T. on

Rating:

Submitted pre-checkin info but it still took 30 min to do paperwork for pickup. Appears to have a broken wire in connector so left turn signal trailer light did not work.

Frank A. on

Rating:

Customer did not leave a comment.