Customer Reviews for Ridleys Family Markets
(U-Haul Neighborhood Dealer)

370 reviews

51 W Main St   Midway, UT 84049
(No night drops on 26 foot trucks)

(435) 657-5062

Location Hours

  • Mon-Sun: 8 am - 5:30 pm

Services at this Location:

Contact Us

(435) 657-5062

51 W Main St
Midway, UT 84049
(No night drops on 26 foot trucks)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 5:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHAWN R. 
Rating:
1.0

There was no one to rent the unit to me. I spent 20min trying to find someone to open the store. It took going across the street to the other store and finding someone who had never rented a trailer to someone and us both walking through the pickup to get on the road.

Eric E. 
Rating:
5.0

Truck ran great, the cab and back were pretty filthy, lots of dog hair etc, but no real issues! Easy process, all went smoothly.

Amy W. 
Rating:
3.0

I wouldn't recommend if a person is not familiar with the equipment. There was only one employee who also was the only employee for the convenience store where the U-Haul is located as well.

Justin D. 
Rating:
3.0

Customer did not leave a comment.

davey K. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
4.0

Licensee\vendor was excellent. However U-Haul corporate was a major disappointment. I used U-Haul online for a guaranteed service. Arrived at pu point only they did have the trailer requested. Ended up using a truck at twice the expected charge.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

doug F. 
Rating:
3.0

Customer did not leave a comment.

Hutch F. 
Rating:
4.0

Customer did not leave a comment.

BENJAMINNOAH F. 
Rating:
4.0

Gas was only 1/2 full in the truck we rented.

Lisa S. 
Rating:
5.0

Top Shelf

ROBIN S. 
Rating:
1.0

Both times I've been to this location I have had to load the double axle trailer by myself and unload by myself (both times ended up with my back hurting the rest of the day)

AARON R. 
Rating:
5.0

Very accommodating and extremely helpful

Robert G. C. 
Rating:
2.0

First truck was dirty and ran really bad. Went back and got a different truck and the check engine light was on but it was clean.

Crystal B. 
Rating:
3.0

Customer did not leave a comment.

Brandon O. 
Rating:
4.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

Customer did not leave a comment.

LEONARD P. 
Rating:
1.0

Hi First of all I been charge for a 20” feet truck and they said is fine and and 2 day before they said, they didn't have any available so I have to said I take the 15” feet but if someone cancelled before my reservation time came on I take the 20” so my reservation Was four Sunday 26 at 5:00 pm but I did show up at 3:00 pm because I don't want any problems but I found the location closed with a little piece of paper sayings CLOSED. For U-Huaul visit a grocery store sorry so I called customer service many times during this time one of them told me the person at the store had an emergency, and another one told me I have to wait until 5:00 and I said ok but at 5 pm I didn't called again and they told me the area manager want answers so they want me to go another location I didn't have any ride for do that so the guy told me take a Uber and I told him if who's going to pay and he said he can't help me so he transfer my call to another one in another location and she said I have to wait until next day she can't help me ether so I loose another day in middle of nowhere for one day and I have to wait until Monday morning and the lady was in the store she can figured it out to give me a new truck because the truck supposed to be a gonna take someone take it for a local trip and I have to take another truck with a trailer without lights on the trailer (rear light) and I tried to fix but looks like the problem was coming from the truck so Wednesday I get refund the difference from the 20 feet truck, I had a really bad experience because I loose one more day of work and I lost my help on Sunday so take me more time to load the truck by myself on Monday so was pretty bad experience thank you anyway have a great day

Adriana G. 
Rating:
3.0

Ridleys did a nice job getting a truck for me after the other place in Heber City screwed up my reservation and the customer support center could not resolve the issue. The 24/7 system is broken and customer support doesn't have the tools to resolve issues.

Richard T. 
Rating:
5.0

I just dropped off the trailer after hours and the location was closed.

Christian M. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
4.0

I was charged for an extra day truck rental but was told i had extension for extra half day since the UHaul back left truck tire blew out while traveling to final destination day prior and was delayed for 3 hours.

RYAN B. 
Rating:
4.0

Customer did not leave a comment.

Salman C. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

The actual Drop Off is across the street from the Market at Ridley's Express. being more precise about the name and the address, and some better signage would be helpful.

Edward F. 
Rating:
5.0

Hard to find as it isn't labeled.

Jack M. 
Rating:
3.0

Location/set up is sort of odd, but it works.

SARAH M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
4.0

One tire was about 10 Lb low in terms of pressure. When fully up, the latch jambed with top of the trailer, could be almost impossible to get the back gate down again.

David H. 
Rating:
4.0

Nice staff.

DERON SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
4.0

Customer did not leave a comment.

Marco P. 
Rating:
5.0

When I picked the UHAUL up it was VERY dusty and dirty. To top things off, the UHAUL AC broke 2 hours into my 9 hour trip. My pregnant wife and I were extremely hot inside of the UHAUL as it was blazing hot outside. Customer service was not helpful at all and after contacting them more than 3 times someone a few days after my trip gave me a measly $50 refund credit when someone had told me they would give me a full refund. Horrible experience.

Ernie F. 
Rating:
5.0

Customer did not leave a comment.

Kendall W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM J K. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Joshua R. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
3.0

Pick-up location was great service. On inspection it was clear that one tire would need replaced. contacted the 800 U-Haul for assistance and received ZERO help. The local pick-up location worked hard to resolve the issue. Great pick-up location POOR 800 U-Haul service.

JOE J. 
Rating:
4.0

Friendly staff

Djuana S. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
5.0

Customer did not leave a comment.

Douglas K. 
Rating:
5.0

I took the time to clean the trailer. This caused me to turn it in about 45 minutes late. Are you really going to charge me an extra $20 for 45 minutes? There are 4 or 5 trailers on the property, they will be sitting there a while.....

GREGG F. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Ryan N. 
Rating:
3.0

Our truck broke down and know one seems to care.It was after I said I would sue u haul if my 2 freezers of meat and food spoiled did things strayed to happen.So with this being said I will never use Uhaul again nor will I advise people to use your company in fact you will get a bad review from me.

David N. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

The staff never has any knowledge or understanding of how to your franchise software / app..works.there are always problems and delays .

rich M. 
Rating:
4.0

Customer did not leave a comment.

GARETH M. 
Rating:
1.0

I would recommend it because it's the only place in town. While the workers did the best they could to provide me with a good experience, they were trained in how to do it, didn't have the proper technology to sign me up properly, the truck was stuck on a sheet of ice and we spent an hour trying to get it out, including using my tow rope and truck to try to get it out. Then I returned it here, but I guess they couldn't get it to put them down as the return location so they put some other place, even though I was to return it here. When I did return it, the lady that was working didn't know how to take it so she just.took my name and number. Two days later I get another bill saying I had kept it two extra days even though I returned it the very next day that I got it. When I returned to them to ask about it they said I had to call UHAUL to get it worked out. I honestly don't have the time to work all of this out when I did everything correctly.

CAMERON L. 
Rating:
4.0

Super easy to drop off

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

jAY R. 
Rating:
5.0

Ridleys made drop off easy.

John C. 
Rating:
5.0

Customer did not leave a comment.

Rachel A. 
Rating:
4.0

Customer did not leave a comment.

Jill E. 
Rating:
5.0

Best in the area by miles. Have rented ~seventy UHaul trailers over the years this location is way above average. About three of the ~thirty locations I've used have been brilliant. This is one. Kyle assisted me the four or five times I've been to this location. Calm with patience of a Saint.

Paul L. 
Rating:
5.0

Staff very friendly and helpful.

Kent P. 
Rating:
5.0

Customer did not leave a comment.

Ruari C. 
Rating:
4.0

The tow dolley needed a new wheel fender and tail light as it was damaged when I picked it up. The personnel there were great to work with. Would do it all again if / or needed. Thank you very much.

jim R. 
Rating:
4.0

Customer did not leave a comment.

Jake H. 
Rating:
5.0

Customer did not leave a comment.

MItch T. 
Rating:
4.0

People were friendly, it took a little bit of time because they were training a new employee. They didn't have an appliance dolly, which I reserved. I had to buy a appliance dolly from Home Depot because there was not another Uhaul location open in the area. Also I only got 6 packing blankets instead of 12, this was an honest mistake as the packets of 6 blankets looked like it had 12 in them. Overall the employees were very friendly, I am still a little disappointed that they didn't have an appliance dolly.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Tanarin A. 
Rating:
5.0

Customer did not leave a comment.

Lisa P. 
Rating:
5.0

Service representative who helped us was great. Friendly and cordial.

PHILIP N. 
Rating:
5.0

Great staff. Highly recommended.

Paul L. 
Rating:
5.0

My check in to this Midway, UT location was super easy, especially on a holiday. The lady that checked me in was very cheerful, friendly and professional. Great experience!

Nancy S. 
Rating:
3.0

I would never ever, ever, ever, in a million years, ever recommend U-Haul to a friend, or even an enemy!

Jerome C. 
Rating:
5.0

They are great!

DAVID H. 
Rating:
5.0

The only issue was we were supposed to pick it up in Heber. Went to Heber and they change the address at the last minute to Midway.

Pamela C. 
Rating:
3.0

Check-out was secondary to convenience store purchases taking twice as long. Had to hook-up and check lights by myself. Return was even worse. Brought back and put in exact same place 2 hrs early. Attendant took 43 minutes to clear a simple return. Of the 4hrs & 30mins of use a good part of the time was checking out and in. I'm 72 yrs old with recent hip surgery and the process was grueling. U-haul is upstaged by gas and groceries and if time is important go to a u-haul dealer.

Richard L. 
Rating:
4.0

Customer did not leave a comment.

RICHARD B. 
Rating:
3.0

There was only 1 person running the store and the uhaul rental at the same time. Although he was very helpful and I felt bad for him, he was having to check customers out at the same time as processing my trailer pickup. The trailer didn't have anything to lift the hitch to the ball, which was very difficult, and one of the tires had a screw in it and was flat when we left the lot. We had to fix the tire. I would think that they would inspect the trailers before renting them out.

Wendy R. 
Rating:
3.0

Customer did not leave a comment.

Chris A. 
Rating:
3.0

It was hard to tell that the gas station was the pick up place for the trailer. There needs to be a sign in front in instructions on the pick up info that it is the Ridley's gas station and not the store.

Emily W. 
Rating:
5.0

Customer did not leave a comment.

GRADY C. 
Rating:
1.0

Customer did not leave a comment.

Ryan M. 
Rating:
1.0

Separate the gas station attendant from uhaul attendant. Don't hire 16 year old kids to handle important rental contracts.

Daniel D. 
Rating:
5.0

The name of the location says Ridley's Market, but it is really Ridley's Express, which is across the street from the Market. It's a little confusing.

Ralph C. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Return location was very convenient.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
5.0

Customer did not leave a comment.

JON S. 
Rating:
5.0

Customer did not leave a comment.

bruce R. 
Rating:
5.0

Customer did not leave a comment.

DANA D. 
Rating:
5.0

Customer did not leave a comment.

Tama H. 
Rating:
5.0

We have no complaints about this location

Benjamin P. 
Rating:
3.0

Customer did not leave a comment.

Hutch F. 
Rating:
4.0

Customer did not leave a comment.

Lucas R. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
4.0

Customer did not leave a comment.

Ramsey K. 
Rating:
5.0

Customer did not leave a comment.

Dean D. 
Rating:
3.0

Customer did not leave a comment.

Duane T. 
No reviews have been submitted for this location.

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