Customer did not leave a comment.James M.
Customer Reviews for Rightspace Storage Fort Mohave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was unable to pick up keys through self check online. When making reservation, phone person did not confirm I needed to pay for insurance and scan in a copy of my Drivers license. Had to have the associate complete my check in.Deanna L.
The lady in office didn't know what she was doing. It took her a half an hour to ring up transaction I had already checked in thru internet. I drop off in Seligman and I was charged 70 $ for over milage . I WILL NEVER EVER USE A UHAUL AGAIN. TERRIBLE SERVICEKaren I.
Customer did not leave a comment.DEBI T.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.elizabeth T.
Customer did not leave a comment.andrew C.
The NATIONAL PHONE CUSTOMER SERVICE WAS TERRIBLE - KIMBERLEY (MANAGER) WAS NOT HELPFUL, RUDE, TERRIBLE VOICE TONE - TERRIBLE CUSTOMER SERVICE. I waited on hold 14 minutes from the national customer service rep to transfer to the customer service manager. The location didn't have the blankets I ordered. The location's customer service at the location was excellent.Mike G.
Customer service was awesome speedy serviceSherry B.
More visible signage at entrance street and highway 95. Also, safety precaution with better lighting at office drop off site at night.Patricia A.
Customer did not leave a comment.JOAN A.
They charged us for 2 gallons of gas. We only drove 3 miles the gas gauge never moved. I got overcharged $11. WtfJoseph M.
Excellent onsite customer service. Friendly & helpful!Corie G.
Customer did not leave a comment.Stephen D.
Pick up and return went smoothly. Gentleman who helped very professional and nice. I would recommend this location highly.Ken B.
Customer did not leave a comment.Arthur L.
Customer did not leave a comment.John D.
Customer did not leave a comment.Salina M.
CUSTUMER SERVICE WAS GREAT ,MADE EVERY THING EASY AND QUICKLinda O.
This was the worst experience I have ever had renting a moving truck and I have moved a lot. The first phone call we got they said they didn't have the truck in the size we reserved. They upgraded us at no additional charge. That was fine. We were supposed to pick it up Thursday night but the truck wasn't available until Friday morning. The next phone call on Thursday afternoon said that there were no trucks available in the entire Las Vegas valley. The closest truck was in Fort Mojave, Arizona. We had to drive 2 hours to get the truck. Upon arrival the man working the counter had no idea what he was doing. He had to call the u-haul main line for help. That still wasn't enough. He then called someone else who didn't even work with him to help. Again, that wasn't enough. It took over 30 minutes to check out the truck. The entire time he was bad mouthing u-haul. After my husband finally helped him we were able to leave. The truck only had a 1/4 tank of gas. So, on the 2 hour drive back to Las Vegas we had to stop and refuel. At this point we have now lost five hours that we needed to load the truck. We had to hire people to help us pack in order to be ready to leave on time. More money out of our pocket. And after all this mess our credit card was stolen. The reason I add this is because this location is the only place we used that card in over a month. And our card was hit the next day.erin P.
They were to contact Uhaul and let them know I returned the truck and it didn't happen. many phone calls later to get it resolved after $1300 was taken out of my checking account to pay for the truck I no longer had.Valerie M.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.Annette M.
Excellent customer service and would recommend without hesitation!David C.
Customer did not leave a comment.Pauline B.
Customer did not leave a comment.Marc B.
Customer did not leave a comment.JAN O.
The lady was very friendly and helpful. I will definitely be using tbis location again.Tim J.
Very nice lady waited on me. A very painless experience. ThanksEdgar M.
Customer did not leave a comment.RAFAEL F.
Customer did not leave a comment.Paula C.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.ray H.
Everyone was very friendly and helpful.Carla N.
Clerk was great, helpful and informed about her job. Very accommodating towards us. Spoke English with a pleasantness about her (Chrissy).Rose M.
Customer did not leave a comment.Kristi G.
Customer did not leave a comment.RAMONA K.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Paul E.
Customer did not leave a comment.TERENCE P.
Customer did not leave a comment.ROBERT Z.
Customer did not leave a comment.Russell C.
The trailer we reserved ahead of time was rented out to someone else and was not ready or available at the agreed upon time. We ended up renting a more expensive trailer, it was not that much more money, but the principle of the thing was the trailer we reserved was not there.Pete H.
Very helpful and friendly, excellent people skills and just an all around great personTerry C.
Customer did not leave a comment.Chris M.
The gentlemen I dealt with was very mice and extremely helpful.Margie G.
The problem with returning the trailer was frustrating. The office was closed and couldn't get a hold of anyone. I called the U Haul main office and had to explain what was going on to several individuals to even get an answer as to what to do to return the trailer. Very irritating situation.leo M.
Customer did not leave a comment.Andrew H.
Customer did not leave a comment.Mary P.
Easily the best uhaul existence I have ever had.DANIEL L.
Customer did not leave a comment.earl H.
I was set up for Needles, CA. the reservation location did not exist and the other dealer was outright rude. It made for a long hot day. I was extremely frustrated and the young men in Ft. Mohave were a refreshing help. They saved the day.Donald B.
Took care of everything in a timely manner.TONY M.
Customer did not leave a comment.Vivian P.
Excellent customer service!renee G.
A/C quit after 150 mi of our 1400 mi trip.Tom T.
Customer did not leave a comment.LORA C.
Everything went real well.Johnny V.
i rented a truck. no hassle. super easy. henry was well mannered & charged exactly what was due. truck was clean & pretty new.eloy R.
Customer did not leave a comment.David R.
the guy working was very nicemark K.
He didn't offer to help me park and disconnect the trailer. Fortunately I am able to do this by myself.William R.
Customer did not leave a comment.Edward M.
It took almost an hour and half to pick up a reservation . Hire more help that are reliable and slow .John H.
Employees very courteousCINDY N.
Good servicesJAVIER B.
I am a monthly storage user at rightspace storage...I rented a truck for a whole 2 hrs and drove it 1.7 miles...in my opinion the gas gauge didn't move....your employee asked me if I put any gas in it...I said i didn't because I went such a short distance and going to get gas would have added more miles...he say ""good"....then proceeded to charge me $15.00 for gas without saying anything...but I asked why the big difference in price and he told me it was for gas...After I argued the point , he lowered it to $10...My question is why couldn't he just have charged me like $5 for gas or something reasonable...I understand that normally you should go get the gas but for such a short distance there should have been an exception...using your policy to protect your business is ethical....using your policy to steal from your customer is unethical...and VERY poor business!!! If you don't mind having a bad reputation in the community then don't worry about this review...but there are many many uhaul rental places to choose from...I' not thrilled about keeping my storage there anymore now either...maybe I'll be able to find another place where I can trust the people I'm dealing with...I have lost trust in your company at this point...Thomas S.
Customer did not leave a comment.RON N.
Customer did not leave a comment.TONYA L.
We were so pleased with our U-Haul experience! It could not have been easier! Thank you to both locations, The Ft Mohave Az pick up site and the Bellflower Ca. return site!Alan P.
Customer did not leave a comment.Henry N.
Recommend they go to Penske.Jeff C.
Customer did not leave a comment.PAUL L.
The gentleman that worked up the contract and positioned the trailer for ease of pickup at a very late hour (about 3 pm) on Christmas Eve is to be commended. He was very professional and knowledgeable too and was not annoyed in the least!Richard S.
Customer did not leave a comment.WILLIS F.
Customer did not leave a comment.Fernando F.
Customer did not leave a comment.Eric N.
Easy to pick up the truck. Guy at desk was knowledgeable and helped explain everything.Ron G.
Customer did not leave a comment.brooke V.
My drop off was great the man was very kindlindi T.
Customer did not leave a comment.Heidi J.
keep doing what your doingLandon S.
Customer did not leave a comment.thomas L.
Customer did not leave a comment.Cecelia R.
Customer did not leave a comment.Thomas L.
Was told I would not be charged for fuel because of a broken trk and then I was. Not happyPaul H.
Customer did not leave a comment.Phil R.
Henry was great - very helpful and extremely capable.Donald D.
Give Henry a raise! He has Excellent Customer Service skills.Robert Z.
The unit I rented was very clean and well maintained. I was very pleased with the agent and the whole experience.Doris R.
Customer did not leave a comment.LARRY H.
Customer did not leave a comment.JULIE M.
Customer did not leave a comment.bill A.
Customer did not leave a comment.KIMBERLY A.
Customer did not leave a comment.ROBERT N.
Customer did not leave a comment.James L.
The Rep. was untrained and appeared to be less than helpful.ken D.
A broader selection of truck sizes would be better. A lower mileage rate would be great! The representative I dealt with was thoroughly knowledgable in every aspect of renting equipment. She was a pleasure to do business with!STANLEY R.
The best to work/rent.JOHN R.