Customer Reviews for Rimar Holdings Ltd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rimar Holdings Ltd

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Pritpal G. on

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Customer did not leave a comment.

Lena C. on

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Nothing big...maintenance of better tires instead of stock tires and new wiper blades otherwise everything good.

Lawrence L. on

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Trina C. on

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Great service. Polite. Quick. efficient. Great experience

Michael H. on

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Monique R. on

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Even though our place of residence was in the high level Wildfire area and the town was evacuated we were able to contact the owner of the place where we were to return U-Haul to make arrangements so that we would not get any late penalties

Landon P. on

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Thanks for everything... we were in quite the jam and the service provided was amazing.

Eric R. on

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Not having to drive 920 km round trip and wasting a day to pick up the trailer would be nice.

Shaylene L. on

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Shawn E. on

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Mathew O. on

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Michael S. on

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No weekend hours. Terrible for organizing. Otherwise, good experience.

Kaylee M. on

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Friendly but not willing to do any work, the trailer I needed, had reserved, and was guaranteed to me was sitting in the yard and they refused to follow through. It was a 250km trip to get to this location to begin with and was a 250km trip back to my residence to load my belongings. Remote Northern Buisnesses seem to think they can be run with out accountability because there are no other options. That is not ethical or appropriate. My children and I were fleeing domestic violence and abuse- we needed the uhaul franchises involved to do as they guarenteed they could and as a result we moved with out most of our belongings and not only have to start over and heal from abuse and trauma but also refurnish our home.

Russell C. on

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Cory M. on

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It wa kind of a stressful time and Brad was both super friendly and helpful!

MEDINAT O. on

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thank you assisting me with the return process.

Sheryl W. on

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Have a 20’ vehicle available for pick-up in Yellowknife, NT instead of High Level, AB. We had to drive 1432 km; spending two extra days of driving along with two nights of accommodation, fuel, and meal expenses. With the only choice of a 26’ vehicle instead of a 20’ as we had reserved; we were forced to spend extra fuel by driving the longer vehicle. Ensure that the car carrier is in safe operating condition. When we picked up the car carrier, a tire was flat. We were told to “call u-haul assistance if something goes wrong”. We asked u-haul in High Level to check the tire pressure and discovered that the tire was not holding any air at all. We were told to drive car carrier to Fountain Tire in High Level to have the tire repaired which caused wasted time and a lengthy travel delay.

James F. on

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Ivan L. on

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Why is it to rent a 5 x 8 cargo trailer from High Level, AB is twice as much than Yellowknife and Hay river NT locations. Yellowknife and Hay River locations don't offer much selection. Not satisfied U-haul customer.

Wendell L. on

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Tried to charge me and extra deposit even though I was using a credit card. Would disappear without a word for several minutes. Got the feeling I was inconveniencing him.

shawn E. on

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Wendell L. on

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rose S. on

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Mike K. on

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Locations were great and product worked wonderfully. My comments relate more to the process and system for booking a trailer with u-haul. I explained on the 1-800 number I was travelling from Ft Smith NT to Victoria BC and back and needed a trailer for the Victoria back to Ft Smith leg. I would then return the trailer to Hay River the next day a) It was impossible to locate an confirm a trailer on Vancouver Island until 24 hours before pick up. I realize there are coordinating challenges for u-hual on an island but it was not possible for me to start the 3 day trip from the NWT not knowing if there would be a trailer at the other end. This may be a uniquely Vancouver Island issue but after many calls to dealers on the island to try and locate what I needed I was pretty frustrated and still without a solution. b) I ended up booking a trailer in Grande Prairie and asked for a quote. It was given a quote that seemed impossibly low. I asked why so low and it was explained that was "how the system" worked. c) 24 hours before I leave I get an e-mail that there is no trailer in Grande Prairie but there is one in Beaver Lodge. This is not on my route and represents a detour. I recognize that u-haul uses an expanding ring from the point of pick up but knowing my proposed route, as I had informed them when I made my booking, a simple GPS route search would have identified communities along my planned route with u-haul dealers. I called the 1-800 number back and basically had them search communities along my route and picked one up in High Level..No detours required. d) . At the pick up in High Level they explained it was booked for 3 days as a one way. I explained again that I needed it longer and could I pay up front for the days needed. I was informed that for trailers this was how it was done and that I would have to pay for the 3 days and then pay additional charges for every day after that. This seemed silly to me as I had a detailed plan and knew I needed it longer but could not pay up front. e) 3 days into the trip, as i am packing the trailer in BC, I get 2 calls form U-haul asking where the trailer is because its due back. I call the 1-800 number again to explain myself and the operator simply puts the dates into the"system" so I will not receive any more reminders. Apparently this "system" she used is different from the booking system as she could put in my actual dates. The reminders stopped, which made the rest of the trip less stressful. Suggestions - 1) Book for the duration of the planned trip so costs are planned and managed upfront for the customer. If there are additional changes due to unplanned trip changes they can be dealt with at the end. 2) Use both a GPS route planning system and the "closest to" option when booking so that you are responsive to customer's needs and are not redirecting them unnecessarily.. 3) Possibly allow a reservation/holding fee so I could have booked and confirmed a trailer w

Adam S. on

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The guy where we picked up was helpful and did his best to help fix. The Uhaul company as a whole make promises and arrangements they can't keep and the little guys at pickups and drop-offs get the raw end of the deal most of the time. The guarantees that uhaul gives are garbage. We had to drive an hour more than they told us when we originally reserved because they didn't have them and gave us a smaller van. We had to wait an extra hour for the van and two hours for the car dolly. At least I wasn't double charged this time.

Richard W. on

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Although it didn’t affect me, I noticed he had no trucks in the yard. When asked he admitted he had a limited supply... basically only what customers drop off. I would have been quite upset if I had to drive 4 hours to pick up the nearest available truck.

GLEN H. on

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Rental agent never mentioned that I was being charged for damage waiver in the rental contract. At the time of the rental I stated that my truck insurance policy would cover any damage to the trailer and that also the mastercard I used for the rental would also cover it. I was never asked whether I wanted to purchase the damage waiver. I would NOT have purchased it had I been asked if I wanted it. I would not rent from this location again, nor would I recommend it to anyone I know. Glen R. Hancock

Arpad M. on

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JONATHAN B. on

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RICHARD W. on

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dennis L. on

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