Customer Reviews for Ritchie Road Self Storage
(U-Haul Neighborhood Dealer)

233 reviews

511 Ritchie Rd   Lorena, TX 76655

(254) 230-4965

Location Hours

  • Mon-Sat: 1 pm - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 230-4965

511 Ritchie Rd
Lorena, TX 76655

Services at this Location:

Location Hours

  • Mon-Sat: 1 pm - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, great experience.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Shawn was very helpful.

JOE R. 
Rating:
5.0

Drop off was a breeze and a welcomed relief compared to reserving and pick up. The guy was helpful and very nice. He even unhooked the trailer for us.

Crystal M. 
Rating:
5.0

Nothing. Great service.

APRIL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Nothing. We had trouble doing the mobile pick up, but the owner was super helpful and helped us through it.

James P. 
Rating:
4.0

Customer did not leave a comment.

Toby G. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Nice and close to the new place

SHANRON G. 
Rating:
5.0

Customer did not leave a comment.

Kent P. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
1.0

Why did I get charged 2 times this makes no first I get charged a $111.00 and then 62.00 5 days later I don't like how U-Haul does business and I am not satisfied or happy about it

Garry W. 
Rating:
4.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

This is a great place to rent your uhaul ! It is just like pushing the EASY button !

JASON R. 
Rating:
5.0

I was having trouble with the mobile check out process the worker at the location " i cant remember his name " came outside and helped me with the process and got me going very quickly so i can get moved.

CHRISTOPHER C. 
Rating:
4.0

I had some problems with the check-in process due to website and location problems, but everything worked out fine in the end.

DENNIS H. 
Rating:
5.0

Excellent service and a good moving van.

Jason R. 
Rating:
5.0

Everything was excellent.

victor R. 
Rating:
5.0

Customer did not leave a comment.

DANNA V. 
Rating:
4.0

Customer did not leave a comment.

JONNIE M. 
Rating:
5.0

everything was great the way it is

KENT P. 
Rating:
5.0

I really Appreciate good customer service. The owner of this location goes above and beyond to see the customer is taken care of. Unfortunately, this appears to be a rarity in U-Haul from Corporate stores and other locally owned location in the Waco area. Poor communication and customer service in the past have discourages me from utilizing U-Haul services in the Past. Shawn the Owner of the Ritchie Road location has performed to the highest expectation. This will be the only location in the future I will reach out to for U-Haul service in the future.

CHRISTOPHER DOUG C. 
Rating:
5.0

I think ya'll did excellent. Not sure that I'd change anything.

ROY D. 
Rating:
5.0

As always, working with Uhaul at this location is easy and fast. Will continue to use!!

CHARLOTTE D. 
Rating:
5.0

The U-Haul that I received was damaged by the front passenger side wheel.

AUDRE M. 
Rating:
5.0

Amazing customer service. He was very friendly and super helpful. We rent all over the country and this location is by far the best.

ESTEBAN A. 
Rating:
5.0

Customer did not leave a comment.

MARTHA Z. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

BRENT WILLIAM W. 
Rating:
5.0

Sean was great about everything. A top notch business person who cares about his business and customers. Would give him 5 stars for quality. Nice to see someone who really cares about doing things the right way and treats people with respect.

JOHN J. 
Rating:
2.0

Called to find out what the extra $15 charge was for left a voicemail never returned my call. When I dropped off truck middle of day nobody was there.

nickolas R. 
Rating:
5.0

easy to get equipment and return

Kent P. 
Rating:
5.0

Quick fast and easy friendly service

MICHA B. 
Rating:
5.0

Customer did not leave a comment.

Dale W. 
Rating:
3.0

Apparently, Uhaul did not inform the owner that we were picking up the truck so had to wait 1 1/2 hours until it was straightened out. When I talked to Uhaul the day or two before, I was informed that we could pick up via our smartphones but, again, nothing worked and I feel that Uhaul was definitely to blame for a lack of following through and setting things up properly. VERY FRUSTRATING! After this experience I doubt I will use Uhaul again, nor recommend to others.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Michael R D. 
Rating:
5.0

Very friendly and helpful!

Cory M. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
5.0

Customer did not leave a comment.

Sacramento F. 
Rating:
5.0

Owner was amazing! Effective communicator both for rental and return.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Shaun was wonderful to work with!

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

Justin W. 
Rating:
5.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

Great service and equipment worked well and was clean

Juanita M. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Sean was helpful in every way to get me going.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

JULIE H. 
Rating:
5.0

Customer did not leave a comment.

Calvin L. 
Rating:
3.0

Need to check making sure the trucks are safe to drive. Long wait for someone to answer the call. Last time I had problems with the brakes and this time a has a problem with a tire . One of the tires has a bubble on the side. The price went up almost 100.00 dollars more than what I paid last time.

Ramon H. 
Rating:
5.0

Customer did not leave a comment.

Calvin L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Rita D. 
Rating:
5.0

Customer did not leave a comment.

Jerry O. 
Rating:
5.0

Everything was fine

Debbie B. 
Rating:
5.0

Absolute top notch service and care. Would definitely use their services again.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer Y. 
Rating:
4.0

The owner/manager at this location is helpful and responsive. The only thing that I'd suggest is to expand the business hours. Currently, Monday - Saturday 1-5 can be a bit of a challenge. But the owner/manager does make good effort to be available outside of his normal business hours when needed.

Ralph W. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Thank you for being there and having the equipment needed in this last minute moving situation.

MORRIS B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
4.0

Customer did not leave a comment.

Kelley D. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Friendly and understanding, will definitely work with this location on future needs.

Gregory H. 
Rating:
5.0

Friendly and helpful! We will do business here again!

Michael N. 
Rating:
4.0

Customer did not leave a comment.

KEN T. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE O. 
Rating:
5.0

Customer did not leave a comment.

eric K. 
Rating:
5.0

The owner was extremely kind and helpful. I had to make multiple changes to my reservation and he got everything done that I needed and also communicated extremely well. He made the process much easier than I could have ever imagined. Thank you so much!! Definitely will recommend to others!

Cienna E. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Bryon C. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

The service is great.

Jacqueline T. 
Rating:
5.0

Customer did not leave a comment.

Victoria C. 
Rating:
5.0

Nice folks. Great equipment

David S. 
Rating:
5.0

The owner is a very kind gentleman.

William C. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Very Professional! Very customer oriented. I hope I do not have to move anytime soon, but I do, I know who I will be using.

Thomas H. 
Rating:
5.0

Couldn't have been happier with the provided services. They were kind enough to help us after hours in the rain unhook the trailer. Thank you so much for the outstanding services.

connie L. 
Rating:
5.0

This is a great location. The owner was very helpful.

Rodney S. 
Rating:
5.0

Customer did not leave a comment.

Brett S. 
Rating:
4.0

Nothing wrong with the location. But UHaul told me to return the trailer at 11AM and the location does not open any day until 1PM. I called the number on the contract and the guy told me either to bring it back when the place opened ( because it was a trailer) or take it to another location miles away. Not convenient at all and I was not happy.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Scott N. 
Rating:
4.0

Due to hours the pick up experience was awful. App kept timing out and no one available on site until 1Pm ended up paying an hour for movers while waiting for code to pick up truck

Hannah W. 
Rating:
3.0

Was not offered paper (hard) copy of turn-in receipt.

Miles M. 
Rating:
5.0

Best Uhaul I've ever visited and the customer service with beyond excellent. Everything there was clean and orderly, you can tell they take pride in their store. I know sometimes it's luck of the draw on what equipment they have but everything here was in great shape. Will do business again

Wade L. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

personnel were very friendly n quick to get you on your way

DAVID N. 
Rating:
5.0

Pickup and drop off was seamless. No suggestions for improvements.

William B. 
Rating:
5.0

While the site and staff were excellent, the online checkout app is absolute garbage that stopped working for photo uploads and finished my checkout with 3000+ less miles than the odometer actually read on a 25 mile in town trip (checkout was finished automatically when app forced itself closed). In end the staff corrected the issue but probably on mistake ended up charging me for 10 extra miles (~40% extra I had to pay on mileage). Not worth it to wast my and staff time to fix it again but I can't believe this absolute trash app/online process was put into production to waste my time in the middle of a hectic day. Google Play store reviews on app have dozens of similar complaints. Won't ever use again.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

I understand that road construction has the area in disarray, but there needs to be a designated drop off area for after hours. I was told to put the trailer I rented "anywhere as long as it's not blocking anything else" The lot is huge and has lots of inventory so I found an open spot closest to the front and dropped off the car hauler. I received a call a day later saying it was about to be reported stolen since it hadn't been returned. A designated area would have solved this issue.

Eric T. 
No reviews have been submitted for this location.

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