I am , Very Happy with my service on this trip. Thank You for your help!
Alex D
Customer Reviews for Ritchie Road Self Storage
(U-Haul Neighborhood Dealer)
511 Ritchie Rd
Lorena,
TX
76655
Services at this Location:
Contact Us
511 Ritchie RdLorena, TX 76655
Services at this Location:
Office Hours
- Mon-Fri: 9 am–1 pm
- Sat: 1 pm–5 pm
- Sun: Closed
Special Operating Hours
- 4/20/2024: Closed
- 4/21/2024: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
The customer service is great and the facility is top notch.
Nereida M- Rating:
- 5.0
Everything was great and excellent
Terrance R- Rating:
- 5.0
Not a thing!
Jim K- Rating:
- 5.0
Very friendly and helpful
Rocky B- Rating:
- 5.0
Customer did not leave a comment.
Kevin V- Rating:
- 5.0
Customer did not leave a comment.
Patrick B- Rating:
- 5.0
The steering kept drifting left and right even when not moving the steering wheel making me feel unsafe driving in narrow lanes
Jason R- Rating:
- 5.0
Attendant where I pick up the truck was very accommodating to our schedule. Great service, very informative on services available. The best U-Haul experience yet
Fred L- Rating:
- 5.0
Customer did not leave a comment.
ROBERT W- Rating:
- 5.0
Customer did not leave a comment.
Jim K- Rating:
- 5.0
Customer did not leave a comment.
Michael Y- Rating:
- 5.0
NA
Shelbi S- Rating:
- 5.0
Excellent top notch customer service in the industry. The clerk was super nice and helpful. She played the U-Haul video for me while I was securing my car on the tow dollie. She even ensured all the lights were functioning correctly and that my vehicle was secured properly. I greatly appreciate this experience. She is the absolute best ever. Thank you!
Jayme T- Rating:
- 5.0
The bast customer service experience I’ve ever had in my life. The clerk was organized and most helpful. She was knowledgeable and made me feel safe driving the equipment. Thank you!
Jayme T- Rating:
- 4.0
Customer did not leave a comment.
Paul A- Rating:
- 5.0
Ashley was very kind and professional!
Justin T- Rating:
- 4.0
Lack of staff caused this rating to be 4 Stars instead of 5 Stars. Only manager and one employee on duty. Had to wait for help and I had to go into the store to get them. I would rather turn in physically with help than use the app. sometimes app does not work properly for me, or I just don't understand the app.
Randall M- Rating:
- 5.0
Local staff and customer service phone supply were excellent in providing what we needed.
Becky C- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL B- Rating:
- 2.0
Customer did not leave a comment.
Manuel M- Rating:
- 5.0
Customer did not leave a comment.
Bill B- Rating:
- 5.0
Customer did not leave a comment.
Bonnie S- Rating:
- 5.0
Best storage facility in Waco! Very awesome staff, friendly, and helpful! I've rented a unit here for several years and will rent again next time I'm in need of some extra space!
Nathan T | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tom W- Rating:
- 3.0
This location was great. My overall experience with uhaul was AWFUL. After reserving a trailer three days in advance, I was called the morning of pick up and told we would have to travel to another city 30 min south to pick it up because there was not one in waco. The woman who called who claimed to be a "manager" of the call center offered NO alternatives. No suggestions. No help. She attempted nothing to make it right. I called the Waco store for help, and they helped me find an option at an affiliate. There is no way we could have traveled 30 min (at least) in the WRONG direction to get the trailer that day. We were going north to pick up our son from camp. Temple is south. The phone lady had no sympathy, no emotion whatsoever. I will not use uhaul again. BTW, we have four children and seem to be moving the adult ones all the time (another coming up in August moving to Waco). In addition, we used the "pods" for months while we remodeled. This issue on Friday completely ruined any confidence I had in uhaul. If you cannot keep reservations, do not have a website to make the reservation. There are too many factors in a move to have someone tell you "sorry" the day of the move. It is just wrong.
Matt R- Rating:
- 5.0
Customer did not leave a comment.
David G- Rating:
- 3.0
No one was there. Had to just try and figure out where to park. The virtual drop off was not easy
Colleen T- Rating:
- 5.0
Customer did not leave a comment.
Jubert S- Rating:
- 3.0
Customer did not leave a comment.
Edward P- Rating:
- 5.0
They were great to work with. Thank you again for making our move less stressful! Tina Lyles
Tina L- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL M- Rating:
- 4.0
Customer did not leave a comment.
LISA P- Rating:
- 4.0
Customer did not leave a comment.
Kanazjay A- Rating:
- 5.0
Customer did not leave a comment.
Anthony S- Rating:
- 5.0
Didn’t think it was right that U-Haul changed my truck from a 20ft to a 15ft less than 24 hours b4 my pick up time. The local office tried to call me but they didn’t have my correct phone number. That was probably my fault. Maybe they could have set me up with another location that had a 20ft. Oh well Too late. The only real beef I have is they also changed it to a 24/7 Truck Share. The PROBLEM with that is that when you are done on their app with checking in, it is not clear what to do next. There are no instructions on how to get the key(local dealer was not open for business). So I had to call the 800 number again to find out that you have to go to U-Haul.com/share to complete to process. After checking in on the app there should be a very conspicuous button that says CLICK HERE TO GO TO U-HAUL.COM/SHARE TO COMPLETE YOUR TRANSACTION.
John D- Rating:
- 4.0
The only negative that brought me down to a 4-star review is that I ordered an appliance dolly, but it was not placed in the vehicle. Without the facility being open until 1 pm, with a pickup of 7:30 am, I had to call and have the dolly portion of my order refunded.
AARON B- Rating:
- 1.0
Customer did not leave a comment.
Stephen L- Rating:
- 5.0
Customer did not leave a comment.
Lance M- Rating:
- 1.0
This was a very bad experience and it was a wasted rental..
Amy C- Rating:
- 5.0
Easy turn in. Thank you
Marcus G- Rating:
- 5.0
Nothing. The host was polite, professional, and accommodated our needs by providing a trailer kind of last minute.
Robert R- Rating:
- 5.0
Customer did not leave a comment.
Viktor A- Rating:
- 5.0
I think the overall experience of renting from this location is great just the way it is! Customer service is amazing and the truck with equipment were clean and ready to go before I even got there. 10 out of 10 easy for this place. Highly recommend!
mario d- Rating:
- 4.0
Customer did not leave a comment.
glenn g- Rating:
- 5.0
Customer did not leave a comment.
jeff r- Rating:
- 5.0
Customer did not leave a comment.
anthony b- Rating:
- 5.0
Customer did not leave a comment.
FRANK D- Rating:
- 4.0
This was an extremely convenient location for us. It would be nice if the office was open a bit more.
Brian E- Rating:
- 5.0
Customer did not leave a comment.
LAMAR Z- Rating:
- 4.0
Customer did not leave a comment.
Nicolette S- Rating:
- 4.0
Customer did not leave a comment.
Erica B- Rating:
- 5.0
Absolutely Nothing. This location is friendly, clean and well organized.
Penny F- Rating:
- 5.0
Best UHaul location in all of my travels. Very kind and supportive staff. Cares about customers and equipment.
Mark B- Rating:
- 5.0
Everything was great
Maria C- Rating:
- 5.0
Customer did not leave a comment.
traci b- Rating:
- 5.0
The time of hours needs to be open 9am to 5pm during Monday through Friday and saturday 9am till 1pm dropping off and then using an APP is a little inconvienent.
Christy S- Rating:
- 5.0
Customer did not leave a comment.
HECTOR S- Rating:
- 5.0
Customer did not leave a comment.
Tyler H- Rating:
- 4.0
It would be great to online checkout without having to wait in line for someone to hand you the keys.
Yvonne Q- Rating:
- 5.0
Customer did not leave a comment.
joey h- Rating:
- 5.0
Customer did not leave a comment.
mark h- Rating:
- 5.0
Short notice rental...and they did all they could to accommodate us! I would definitely use them again.
Romeo C- Rating:
- 1.0
Honor the location you say there will be a truck, not 1 1/2 hours away. Give trucks that don’t break down on a busy highway. Corporate offices should be better at communicating with store locations. I will not be using Uhaul again and will tell others not to use them as well. The people I finally got to speak with throughout this terrible experience were very nice but some were not knowledgeable enough about what to do in certain situations. I had 2 locations. The 2nd one was very good and helpful. The first one passed the buck to me!
STEPHANIE C- Rating:
- 5.0
Customer did not leave a comment.
Kelly A- Rating:
- 4.0
Customer did not leave a comment.
Heather M- Rating:
- 5.0
Customer did not leave a comment.
MARK M- Rating:
- 5.0
Keep providing great service at competitive prices.
Eric W- Rating:
- 5.0
Great customer service from the employee. He kept in contact with me via email and phone (even helped with directions when I got lost ). He explained the differences in the insurance offered and was very courteous. Great location and I’ll be using it again and referring friends.
Pamela L- Rating:
- 5.0
Customer did not leave a comment.
Richard S- Rating:
- 5.0
I have no regrets for improvements The location is always clean and well maintained The owner is always on location to assist you in whatever you need . I have visited other locations - corporate stores and would not make the same recommendation for those locations. Shawn is a pleasure to woke with and has restoring my faith in utilizing U-Haul again for my moving needs. Due to his professionalism I have utilized this location 5 time on the last 2 years .
CHRISTOPHER C- Rating:
- 5.0
Customer did not leave a comment.
Tracy S- Rating:
- 5.0
Customer did not leave a comment.
Edward S- Rating:
- 5.0
Great communication n on point super helpful ..
JORGE G- Rating:
- 4.0
Customer did not leave a comment.
Vickie W- Rating:
- 3.0
Customer did not leave a comment.
Mikayla W- Rating:
- 5.0
Back the traile run was the policy at drop off. That was kind of weird. They had this huge lot and that was the solution. But it worked.
BRIAN M- Rating:
- 1.0
It was very difficult to pick up without a live person. I would NEVER use this service again. Using a mobile phone was VERY challenging. That was the difficult part.
Vickie M- Rating:
- 5.0
This location is still growing. I have no need to use any other location
Larry P- Rating:
- 4.0
The location was great. However, trying to return the truck online was awful! The online website crashed every time.
KYLE E- Rating:
- 5.0
One of the best and cleanest uhaul locations I have seen
EDUARDO C- Rating:
- 5.0
Customer did not leave a comment.
Chester H- Rating:
- 5.0
Customer did not leave a comment.
Ryan T- Rating:
- 5.0
Customer did not leave a comment.
Angie L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
JOHN D- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey R- Rating:
- 5.0
Customer did not leave a comment.
Jeffrey R- Rating:
- 5.0
Customer did not leave a comment.
Christopher Y- Rating:
- 5.0
Customer did not leave a comment.
Michelle B- Rating:
- 5.0
Customer did not leave a comment.
Stanley S- Rating:
- 4.0
Customer did not leave a comment.
JASE H- Rating:
- 5.0
Customer did not leave a comment.
ANGIE M- Rating:
- 3.0
Customer did not leave a comment.
Duane W- Rating:
- 5.0
Customer did not leave a comment.
ARIEL L- Rating:
- 5.0
Every thing was great from pick up to drop off definitely returning
JAMES S- Rating:
- 5.0
Customer did not leave a comment.
Kevin H- Rating:
- 5.0
Customer did not leave a comment.
DAVID R- Rating:
- 5.0
Customer did not leave a comment.
CHARLES W- Rating:
- 2.0
Overcharge on gas, I drovr 45 miles and put 3 gallons in and still said It was 4 gallons short?
JUSTIN G- Rating:
- 1.0
You're stupid app sucks donkey balls. Wasted 20 minutes after moving trying to upload the stupid odometer reading but the app would never do it. Eventually got it running on the web version. Will absolutely shell out the money to hire movers next time to avoid the colossal headache I've been thru.
Kevin M- Rating:
- 4.0
Customer did not leave a comment.
ALAN H- Rating:
- 5.0
Sean did a great job accommodating our needs.👍
PAUL AAdditional Services at this Location
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-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
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Moving Supplies
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