Customer Reviews for Ritchie Supply
(U-Haul Neighborhood Dealer)

Rating:

2.0

the equipment was dirty and door did not work properly very very rusty, person did not listen and fill my order properly, there is a 10 charge to pay by debit, I had to wait a long time while the person left finishing assisting me to take care of other customers

Rating:

5.0

Driving a vehicle that is from U.S. compared to Canada it was hard to keep regular speed.

Rating:

5.0

The Agent was friendly, helpful and professional. Thank you.

Rating:

3.0

Returned vehicle over weekend and did not get credited for the day. I was disappointed.

Rating:

5.0

Customer service was great...Thank you Nelson..

Rating:

5.0

Super easy dropoff! Easy to find location and parking was no problem at all. 10/10 recommend.

Rating:

5.0

Great customer relations

Rating:

5.0

Easy access late a night with instructions on the door to where the key drop off was located, which helped when your tired and it is dark

Rating:

2.0

The trailer was leaking from the back to and the roof!! I was not impressed, I have rented same size trailer before and never had issues!! This trailer need to be look at it for leakage. Thanks

Rating:

4.0

I would not recommend your service to anyone I returned the trailer 45 minutes late and was charged an extra day plus insurance I won’t use uhaul ever again

Rating:

1.0

Good busineso not complicated efficient

Rating:

3.0

I did not realize there was a contract charge plus the rental charge. It ended up being expensive and it should have been explained about the contract charge. Not sure I would use again. What I thought was a good deal, was disappointing in the end. I would also let others no about this additional charge, before renting.

Rating:

5.0

It was perfect. No issues.

Rating:

5.0

Convenient location. I was able to gas up at this location as well. I would definitely recommend this location for renting a truck or trailer.

Rating:

5.0

Nelson was great. Very friendly and informative. Thank you.

Rating:

5.0

Awsome service

Rating:

4.0

The truck was sufficient but not swept out. The man who wE dealt with was great

Rating:

5.0

Extremely informative and friendly. Very helpful in returning truck and car dolly.

Rating:

1.0

This location was extremely disorganized. The equipment received was not clean and in bad condition

Rating:

3.0

Windshield was full of bugs when picked up. Unit shakes badly while on hyway speed. Different speed. Not to pleasant to drive while shakes like that.

Rating:

1.0

The owner called me the day before telling me I had to pick up the vehicle at 9am when I booked for 10am which I explained to him, but insisted that he is busy tomorrow and it needs to be picked up at 9am sharp! He than asked if I could pick it on my that day (Friday) and use it today instead of Saturday which I explained I was working therefore I could not do that hence this is the reason why I booked for Saturday. The owner called me again Saturday morning asking if I was coming at 8:55am, I told him that I was almost at the location. The guy was not friendly at all. I definitely would not recommend this location and if you can’t get a uhaul elsewhere than do it or you’ll be harassed by the owner. Not a good experience that’s for sure!

Rating:

5.0

Not much to improve!!

Rating:

3.0

Wasn’t aware of the drop off

Rating:

5.0

Great customer service explained everything with ease fast and friendly highly recommend this location

Rating:

4.0

Very easy drop off. The agent at this location took care of us right away, and parked, unhooked the trailer and managed paper work in no time. Very friendly.

Rating:

4.0

Was closed on Saturday when I dropped off trailer at 10. Seemed weird as Saturday would be a busy day

Rating:

5.0

smooth.

Rating:

5.0

Was great even gave me backing up lessons! I was concerned that the truck I wanted was substituted for a smaller truck with trailer. Made the move much more stressful

Rating:

5.0

Very nice man. Very helpful

Rating:

2.0

While the trailer was clean, and the staff at the location we rented from were very helpful maintenance of the tires is sadly lacking. One tire shredded just before we got to our final destination. We spent more than an hour waiting to speak to someone on the 1-800 number and finally decided to drop the trailer at another location to have it repaired. The following morning we called the dealership in North Bay to explain why the trailer was there only to have our calls remain unanswered. For people who are unable to file a repair request online the after hours service is terrible. Once we were able to connect to wifi and file the repair request the tire was replaced with two hours. My husband then had a good look at the tires on the trailer and noticed that they were different brands of tires. The after hours service needs to be improved and the most essential part of the trailer - the tires should be uniform, not mismatched. In future should I need to rent a trailer I will most certainly be more aware of the tires.

Rating:

5.0

good experience

Rating:

3.0

Be ready or wait

Rating:

3.0

I couldn't do the online check in because I'd already dropped the keys in the box. Why is the online check in so complicated? Making us do more work for you? Very unhappy with that feature. Everything would be double checked by an employee anyway.

Rating:

4.0

The only we want 20 foot and only got 15 .

Rating:

4.0

Well I have rented lots of uhaul in the last 6 months and the service with uhaul is garbage I have had to change locations lots cause equipment isn’t available then they give me cheaper km price and when I change location cause the equipment wasn’t available for a second time in the same day I didn’t get the cheaper rate for the kms and I also didn’t every get the 50 dollars off the rental ever when my equipment wasn’t ready uhaul doesn’t keep there word and I would use any other rental company over uhaul even if it was more money cause the service is better

Rating:

5.0

Excellent customer service. Everything went smoothly.

Rating:

4.0

Your reservation website is the most frustrating, user UNfriendly platform I have ever experienced! Difficult to navigate and impossible to sign in. I ended up having your local representative make the reservation for me and have heard from others that they too find the site useless. DO SOMETHING ABOUT THIS!

Rating:

2.0

Agent advised unit was not sterilized due to COVID 19 as it had been over a week since it was driven. Agent smoked in front of me at his desk and I am a non-smoker, it's 2020. Also addressed me by my last name in initial greeting. Process was smooth as I did everything online prior to picking it up.

Rating:

2.0

When I called to say I would be late due to several construction areas along the route to his location, he was very abrupt and impatient and he hung up on me when I was trying to explain I could prepay for the truck, as he stated he had stuff to do.

Rating:

4.0

Great customer service. Really appreciate kind people who want to help.

Rating:

4.0

I noticed I was charged the taxes, I should have been exempt as I am status and my move was on the Reserve.

Rating:

4.0

Front left tire was low before we left the lot. Nelson was great to deal with. He maintained good measures in dealing with the Covid 19 situation.

Rating:

3.0

I believe I was charged double. The 5x8 trailer contract says $31.58 but my credit card was charged $63.17. I should be refunded $31.58

Rating:

5.0

The gentleman told me to use my phone to advise that the truck had been returned just after hours on Thursday. So I did. But not sure if it went thru because I got the text again. He was very nice and friendly.

Rating:

5.0

I would not recommend using your online ordering system. It is horrible and would not accept my credit card even though there was plenty of credit available on it. I had to cancel my original request and do it in store. It took me 1.5 hours to pick up my truck.

Rating:

4.0

Excellent location and also looking forward to using your services again in the near future

Rating:

5.0

Wonderful man Nelson helpful with information and timing. Thanks again.

Rating:

5.0

Flexible service, friendly and very helpful.

Rating:

4.0

I'd prefer a full truck on pick up. It saves valuable time especially if the agent is busy with their other duties or business when someone arrives. The owner of Ritchie's was courteous and personable. Very down to earth and laid back. Accommodating, friendly and helpful. He topped off fluids for me before I left. Unfortunately this took up time I really didn't have much of. I really appreciated what he did for me. I only wish it could have already been done before I arrived for pick up. I have no real complaints about my service. He is a good man and I understand he has a business to run as well. Thank you sir for your attentive service. It was a pleasure.