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John F
Customer Reviews for Pinnnacle Storage Moyock
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I picked up the rental there was a bald tire and I had to call roadside to change the tire before my trip. I feel like that should have been taken care of before hand and not put on the customer. Roadside was extremely helpful though and I had an amazing experience with them.
Mark PU-Haul Overcharged mileage and day rental - reservation changed and then U-Haul wanted to charge for the new pickup location
THOMAS VThe trailer was fine but I reserved blankets and dollies which were not available at pick up. They said too many people steal them so they dont have them. I should have known that when reserving on line. Bad for uhaul. They dont care about uhaul.
Elizabeth WThe person working the reservations was courteous and helpful. She answered all my questions and made the check out of the equipment a breeze.
GRETCHEN MWaited out front for over 40 minutes. Sign on window out to lunch be back soon. Had to call 800 number to get checked out.dropped key and contract in mail box. Received email later that day with final bill. I was told it would be $40 they charged me over $100.
Charles Measy access from road . most pleasant surprise, desk clerk greeted me by name said all was done asked if would park trailer with others . have used Uhaul in past . how ever i am rating this experience from start to finish a10+
kurt wSuch great customer service! Everything was quick and easy.
Heather PWe didn't pick up the equipment at this location.
Kyle RYour customer service was beyond exceptional. Fantastic people really helped me out. Couldn’t ask for anything better.!!
Louis CThe two ladies I had the pleasure of meeting at the office were super helpful. More employees like Julie and Simone could potentially catapult uhaul to another level. They were great
George PSamoan was fantastic. Eager to assist. She went out of her way to make me feel comfortable. During my time with hershe went above and beyond to handle another customer that entered the office in a bad mood. She remained professional and handled the situation quickly. The gentleman left with a smile on his face.
Kimberly ECourteous and friendly staff
David MI did not actually go inside as your lady came right out to help with the truck return
Betty RMake sure all tires are aired up.
Jeff FWe returned the uhaul with the proper amount of gas needed at time of return per our rental agreement. We were charged the gas fee as well as fill up fee. We returned to the location once we received the bill. The manager went out to the vehicle and came back asking for my other half to verify the gas. He came back in and she said that she would be calling to U-Haul to fix the fee we had wrongfully been charged. No refund has been made.
Courtney JNew location with large lot. Easy to get into and out of with truck and trailer. Staff greeted me outside and made sure I had everything I needed.
Paul RCustomer service rep was friendly and helpful, and made the checkin process smooth and easy.
David MNothing I can think of. It was quick fast and efficient. Customer service was great and truck was ready and good to go. Thank You
Brian MNo improvements necessary. The service i received was top notch, the service. The ease and friendliness of the women at the desk was well appreciated.
ROBIN YEverything was super simple and easy to rent and quick and easy to return. with friendly accommodating staff
Bonnie RI like the ease with which I was able to rent the truck . It would have been nice to have cruse control.
Peter VClimate control storage spotless very clean
Richard W