Customer Reviews for Riverside Food & Fuel
(U-Haul Neighborhood Dealer)

125 reviews

34610 N Newport Hwy   Chattaroy, WA 99003

(509) 464-6088

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 8 am - 4 pm
Special Operating Hours
  • 1/25/2022 - 1/2/2023: 8:00 am - 5:00 pm

Services at this Location:

Contact Us

(509) 464-6088

34610 N Newport Hwy
Chattaroy, WA 99003

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 8 am - 6 pm
  • Sun: 8 am - 4 pm
Special Operating Hours
  • 1/25/2022 - 1/2/2023: 8:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Trailer was not ready, Had 10 inches of snow on it, and the jack was frozen to the ground, had to pull it out myself, and also had to shovel the snow and Ice off of the trailer! No help from the two Millennials who were running the show had no ambition, to do anything! Acted like I was imposing on them. The yard was unorganized and a mess!!!! I should get a refund on my rental for having to do everything!!!!! U-haul needs to do a site inspection and pull the contract from the company providing the services for you.

Jay Z. 
Rating:
5.0

The lady that helped me was courteous and pleasant to a fault, even though she was working alone and trying to wait on other customers in the store. The back door of the moving truck was frozen shut due to the extreme low temperatures. She doused the rubber gasket with hot water and got me on my way. She is worth her weight in gold to her employer. Thank you ma'am!

mike B. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
3.0

Customer did not leave a comment.

toby T. 
Rating:
5.0

Them girls are GOOD! Very helpful, with a smile on their faces the whole time. Checked my lights!

Leanna P. 
Rating:
4.0

Customer did not leave a comment.

MARK BURTON P. 
Rating:
4.0

Customer did not leave a comment.

Greg F. 
Rating:
2.0

I reserved a car dolly, only to arrive and informed that they don't have a car dolly!!!!!! They gave us a trailer to use which made it ALOT more difficult to get our car home. They were going to charge us for a trailer instead of a car dolly till my husband refused!

Christopher K. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Howard G. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY J. 
Rating:
2.0

Only one employee was available at the pickup and also was running the gas station. No walk around was done to note pre-pickup damages. Was told to find the only 6x12 trailer on our own.

Steven E. 
Rating:
1.0

Truck was broke down. Your people at the rental locations need to pay closer attention to the vehicle condition before renting out trucks

Will M. 
Rating:
3.0

The young man who hooked up the trailer didn't check to make sure the nut under the ball was tight. Luckily my brother-in-law found it and fixed it before the trailer was loaded and hauled to ND.

Karen B. 
Rating:
5.0

Remind customers that they need a wiring pigtail in order to use these trailers.

MARK Z. 
Rating:
4.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Quick and easy pick up process.

Frank R. 
Rating:
3.0

Customer did not leave a comment.

Edwin H. 
Rating:
4.0

Customer did not leave a comment.

Edwin H. 
Rating:
4.0

Elizabeth was very friendly and helpful. 14 miles from my preferred pick-up but opened earlier so that was a plus. Internet was slow so do on line check in before arrival. Not being a large location, they only had half the pads I requested but the other location I was planning on using didn't have extra pads either.

Dale T. 
Rating:
4.0

Customer did not leave a comment.

Edwin H. 
Rating:
3.0

EACH SITE SHOULD HAVE THEIR OWN CONTACT TELEPHONE NUMBER. THE WAIT TIME IS TOTALLY RIDICULES!!!!! THE WAIT TIME IS TOTALLY RIDICULES!!! AT PICKUP AND DROPOFF SITES, EMPLOYEES ARE NOT DOING ANYTHING; SO IS IT TOO DAMNED HARD FOR THEM TO PICK UP THE PHONE? BECAUSE OF MY FRUSTRATIONS TO GET CONNECTED, IT HAS AFFECTED MY OVERALL EXPERIENCE WITH UHAUL! IT IS NOT 10-15 MINUTES WAIT TIME!

Mili H. 
Rating:
3.0

The windshield of the truck I was given was not cleaned; splattered with dead bugs.

Julie N. 
Rating:
4.0

Customer did not leave a comment.

Cory C. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
4.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

Thanks

DONNA MAY G. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

The company is totally screwed up my reservation and it wasn't for this woman at the Riverside location I would have a very sour taste in my mouth U-Haul she was outstanding.

Bill H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

damon D. 
Rating:
1.0

The woman there was very rude. Good luck finding any help there. I pulled in to drop off a trailer I rented and wasn't sure if I was in the right place or if this was the business I was supposed to be at. Anyway I walk in and look for somebody to give me some direction and the phone is ringing and ringing. I hear the woman who works there let's say complaining about not being able to hear the person who's calling which was my mother who stayed in the truck. So I told her it was my mom calling and she was just rude about it. I asked if I was in the right place. Anywho I just pulled my rig around next to the rest of the trailers dropped off mine and left. Not at all pleased with that particular drop off site.

Wendy S. 
Rating:
5.0

Customer did not leave a comment.

molly S. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Patty E. 
Rating:
5.0

Super people fantastic check in and out

Alan K. 
Rating:
5.0

Elizabeth was great!

Johnnah B. 
Rating:
5.0

Customer did not leave a comment.

Giles H. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN N. 
Rating:
5.0

Great customer service. The representative helped me save money and took care of my needs in a very timely manner. The truck was clean and I felt very confident in the sanitizing process as precautions to covid. Thank you! Will definitely come back to this location for our u-haul needs.

Monique C. 
Rating:
2.0

Kinda a dump and the guy the young kid that worked there was a lazy ass , I had to un hook my rental from uhaul he wasn't going to do it WHY cause it was raining well I had to do it what a piss poor customer service

GARY B. 
Rating:
5.0

Elizabeth Fletcher at the Chattaroy wa Uhaul was totally amazing

Lisa W. 
Rating:
5.0

Jeremy was a godsend. I thoroughly enjoyed working with him on this.

Barton B. 
Rating:
5.0

Great people, although UHaul's app is flaky. Recommend you request that they use the computer based check-in system instead.

Richard M. 
Rating:
5.0

I arrived 30 minutes early and the woman there was great. She was working alone, but she still managed to get everything together for me. When I returned the U Haul I realized I had forgotten my car keys. I had a spare in my glove compartment and that was locked as well. Everyone there were so helpful. They helped me get into my car and they were also able to unlock the glove compartment for me. They were all great and went above and beyond to help me get my keys and I'm very grateful for that.

Diane R. 
Rating:
5.0

Great location to pick up u-haul equipment. I needed a 26ft truck and auto transport trailer and the truck they provided was in great shape and less than a year old. The friendly staff ensured I had everything I needed for my trip. Thank you Riverside Food and Fuel!

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

YVONNE R. 
Rating:
5.0

Customer did not leave a comment.

L WAYNE S. 
Rating:
5.0

The people at this uhaul cant get any better. Caring, friendly, Quick service. Good deals. Itdoesnt get better then Riverside Service.

VICKIE V. 
Rating:
1.0

I am very unhappy with uhaul and riverside service. They where not nice they where terrible. I have been going there for 40 years. Never agiN will they see me.they where rude and mean. They have completely screwed me over. They charged me to much and I never got any paperwork. The truck was a mess when I got it.they have no reason being gin business. They made uhaul the bad guy. I'm very unhappy.

Edward S. 
Rating:
5.0

Both women who helped me were friendly and capable. This was the easiest pick up and return I've ever done.

Linda N. 
Rating:
4.0

Customer did not leave a comment.

Tom E. 
Rating:
5.0

Excellent costumer service !

Wesley B. 
Rating:
5.0

Customer did not leave a comment.

Cindy E. 
Rating:
4.0

Have more car trailors

Brock C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

N/A

bret K. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
1.0

wep page for do it yourself phone app sucks. Instructions do not match site pages. Dropoff location employees noy wearing masks.

WESLEY KENNETH W. 
Rating:
3.0

Ac did not work and it was horrible driving with hot air blowing all the way. For the price, should have had ac. No discount either!

Pam H. 
Rating:
5.0

Customer did not leave a comment.

Bret K. 
Rating:
5.0

Staff were extremely friendly and helpful.

Ryan B. 
Rating:
3.0

was only outside didn't see inside facility

CLAUDE G. 
Rating:
2.0

The 2 trucks were dirty, windows were very dirty. The inside of the boxes were also dirty. It's pretty bad when you spend that much money for a rental and you have to clean it before you use it. It also took forever to do the paperwork even though the paperwork was done on line as a pre check in.

Gene E. 
Rating:
5.0

Fast return

Jason K. 
Rating:
5.0

Fast return service

Jason K. 
Rating:
3.0

The U Haul truck developed a flat tire while parked at the home we were leaving. It took several phone calls to U Haul and more than four hours for the tire replacement to arrive.

April V. 
Rating:
2.0

Several issues with the rental location. 1. They did not give me a copy of the contract. When I asked they said I didn't need it. 2. The guy hooking up the trailer had no clue what he was doing. He couldn't figure out how to get the hitch on the ball, he didn't cross the chains when attaching them, and he didn't know how to lock the chains. I had to show him how. 3. They had the wrong destination on the contract I didn't get. I told them Entiat Washington, but when I tried to drop off the trailer in Entiat, the self drop off page said it was expected in Libby Montana.

Bernard F. 
Rating:
3.0

Imagine my surprise when i returned the unit,, The add said &19.95 for a day rental. well the invoice was more than the ad. that invoice was $10.00 more that the ad. When I returned the vehicle with a lowly 38 miles, clean and 20 bucks to fill the tank I get hit with $85.0 still owed... add the 20 bucks to fill the tank this $ 19.95 fee ends up costing me 100 bucks to move one load 38 mile This is like a slap in the face. I have used U Haul multiple times in my life which had me move 14 times before graduating high school. Add 8 more U-haul moves since then at the age of 65. The use of U haul is no longer in my go to bin. I really find it hard to justify charging that fee. if you ask me or any of my friends my many friends this fee was not in he history of anyones that this company shall have trouble surviving It is is just plain ugly greed

Ron C. 
Rating:
1.0

First off it took over four hours to make sure I would have equipment for our big move. I had to call UHUAL locations to physically verify that the equipment was on site. 800 UHUAL customer service on Friday 19, 2020 dropped phone call and didn't call back at all. Was very rude. At the actual location, a lady didn't know what she was doing when renting UHUAL 20' truck with a tow dolly. She didn't go over any policies for truck, didn't offer insurance,didn't offer to inspect trcuk with us. I had to take pictures before we left. Tow Dolly wasn't properly attached to truck and had to tighten. The truck smelled and wasn't clean. We also had to drive over 60 miles round trip out of our way to pick up truck and tow dolly. And then had to drive another 20 minutes to pick up second dolly when it all could have been at same location for both of my reservations. Uhaul made our moving experience terrible. I would never recommend Uhual to any person moving and personally will never use them again! I want a partial refund. It is also not my responsibility as a "CUSTOMER" to move UHUAL equipment around to different locations. We Requested both reservations to be dropped off at same location, and it somehow changed during our trip. Becky customer service manager was the only help and non-rude employee. She deserves recognition for trying to resolve UHUAL issues. 800 number is annoying to have to wait for hours to get an issues resolved.

alex B. 
Rating:
5.0

Customer did not leave a comment.

dennis S. 
Rating:
4.0

Customer did not leave a comment.

Catherine E. 
Rating:
5.0

Rivetside was perfect. They were fast, friendly Couldnt be better.

Victoria V. 
Rating:
3.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Casey M. 
Rating:
5.0

Customer did not leave a comment.

Carol A. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

Ross H. 
Rating:
3.0

Customer did not leave a comment.

ROB F. 
Rating:
2.0

The girl was so ditzy she couldn't even find my rental in the system when I called. Along with trying to do that she was taking care of convenience store customers and carrying on personal conversations while I sat on the phone waiting for her to finish. This was to check up on our rental as no one called us to verify it, as we were told would happen. Picking up the trailer was just as bad. Same girl. Couldn't find our reservation had to spell our last name more times than we needed. She was preoccupied with other customers. It took almost 45 minutes to get the trailer. Never renting from thus location again.

missy F. 
Rating:
5.0

Great customer service

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Inside of cargo hold was dirty when picking up, smelled of auto grease and empty drink cans were found in cab area A clean cargo area would've been better Mileage on truck was off as well and they didn't successfully change it but luckily drop off location saw the attempt and was able to help us

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
Rating:
3.0

Customer did not leave a comment.

Stephen C. 
Rating:
2.0

The truck was delivered to the Riverside location late and was not clean. The truck ran really well and was easy to handle , so we would use U-haul again.

Betty W. 
Rating:
3.0

Customer did not leave a comment.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

ANDREA H. 
Rating:
1.0

Couldn't figure out why we weren't getting our credit back. Over a week later it was discovered that they never checked the truck back in therefore U-Haul thought we still had possession. This location is very unprofessional. This was supposed to be our original pick up location as well and when we got there to pick up the truck it was suggested that we pick it up at a different location because it would save us money. It actually cost us more money to do it the way that they told us too. This was supposed to be our original pick up location as well and when we got there to pick up the truck it was suggested that we pick it up at a different location because it would save us money. It actually cost us more money to do it the way that they told us too. I am very grateful for the woman who helped us get it figured out

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

precious L. 
Rating:
3.0

I was overcharged mileage and refused a refund for the difference. Charged for 100 miles an went 49. Planned on 2 trips and only are one. I say I was almost dead on. That's $50 because of someone else's mistake?

Josh L. 
Rating:
4.0

Customer did not leave a comment.

KARL J. 
Rating:
3.0

To turn in vehicles and trailers, I guess it's fine. It's an unmanned field with UHaul stuff dropped off there. I like how I can just drive there, drop the trailer, take a picture of it and go! I have no idea how it would be to rent vehicles from.

Gregory B. 
Rating:
5.0

Very friendly staff, awesome service.

Theodore B. 
Rating:
1.0

Everything and the local region manager was an arrogant unappreciative jerk. His boss Mandy or Matty (can't remember was great).

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Shayne M. 
No reviews have been submitted for this location.

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