Customer did not leave a comment.Phillip W.
Customer Reviews for Riverview Rental
(U-Haul Neighborhood Dealer)
Kansas City, MO 64105
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday8 am–12 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was hard location to find not much room for fitting a large truck and trailer .cody B.
Customer did not leave a comment.Shaunte W.
The location is not anyone's fault, but there wasn't clear instruction on where to place the truck. There isn't a lockbox that looks like the one in your photos. You slide the key through a mailbox slot - Which someone who I assumed worked there shared with me. I also had issues with location services.Kaiesha S.
Anita was awesome! She helped me get everything I needed and was so friendly. I will definitely arrange rentals with her again.David F.
Customer did not leave a comment.DARRIAN D.
UHaul website and technology is terrible. Many times I click on a link and it goes to nowhere.David R.
would like to pick up through a well staffed dealership. truck was clean but had a rough ride due to poor shocks and a pronounced shake/vibration at 60 mph.Bruce M.
Get better help! She did not know how to install nothing made us do it ourselves. Added add ons without asking so she over charged us without our knowledge. Never renting their again.Cleotilde R.
The lady left while we were Returning the equipment, all she said was take a picture and drop in the key. We had issues accessing the website and there was no one to help us. We called customer service and waited on hold for a long period of time and again no one helped us.Erykah M.
Customer did not leave a comment.Dederian S.
Customer did not leave a comment.David T.
Came to the location with my kiddo, no one available(door was locked and business wasn't open) and truck was behind a fence. Spent .22 caliber shells in the parking lot. Not a super great area. Waited almost an hour for the owner to get to the location. Then the truck I was assigned wasn't cleaned, gas tank was almost empty, and apparently I was charged for a dolly and blankets I didn't order and definitely didn't receive.Allison S.
Very friendly service and easy pick up Z'sDiana G.
Customer did not leave a comment.Robbie A.
Not being able to go faster than 75 was dangerous at times and the lack of cruise control made a 9 hour journey longer. My brand new credit card was marked as frauded the same day I charged the rental. Kinda suspicious.Jennifer S.
Customer did not leave a comment.JOHN T.
Customer did not leave a comment.Tim S.
The owner came in early to get me on my way. Was sweet, accommodating, and quick.BENJAMIN K.
Nothing, it was a great, quick and easy experience.JOHN T.
Customer did not leave a comment.Christian T.
We're broken into and when we had to transfer from one truck to the other their was no one to help. We're 60+. Have at least someone available to help even if customer needs to pay.Kathryn R.
Customer did not leave a comment.Bruce H.
Great customer service. Needed a last minute Van and everything went smoothCRAIG C.
Owner was absolutely delightful and so helpful! I would return to this location and already recommended it to friends and family! I would love it if the rental Included a dolly and moving blankets.Abby B.
Customer did not leave a comment.Derek P.
Customer did not leave a comment.david S.
Customer did not leave a comment.Courtney C.
Customer did not leave a comment.James S.
Anita is an amazing person and runs her business with integrity. She was a huge help to me and went way out of her way to make sure I was taken care of. THANK YOU IMMENSELY, ANITA.Carys J.
Anita went above and beyond. Check-in and check-out were fast, easy, and done electronically. The location was perfect for picking up our antiques in the West Bottoms, and there was no line whatsoever. The front desk space is so nice I did a double-take when I first walked in to make sure I was in a U-Haul rental office. Absolutely coming back here! Thank you, Anita!Nancy Y.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Benjamin B.
Pick up and drop off times were fast and efficient with friendly, helpful service.Bryce W.
No improvement needed! Ms. Trozzolo is professional, friendly and so helpful!Danelle J.
Customer did not leave a comment.Adam G.
Difficult to find even with GPS. Rough part of town. Only one woman did not seen educated or experienced in UHaul rentals, changed our pick up time for personal reasons. Sorry told us she is divorced after 30 years, but horrible service and local.Karen W.
Customer did not leave a comment.Alec S.
They over charged me the price that was agreed on was not what was taken from my card. They just assumed I wanted to put 154$ insurance on the truck I used they put 3 different 34$ holds to my card for using an in town pick up truck...I needed to change my reservation to a sooner date and was told I couldn't do that and they wanted me to get a bigger truck then I needed and pay the full price I had to drive past a large uhaul location 20 min past to a small drop off location for no one to be there and the last on the 1800. Number told me that was my problem they I shouldn't have wanted or changed my original reservation....then the truck had 1,000 more miles on it then they had register in the computer and Tried to make me pay the miles on it (miles I didn't drive)emmeylou L.
Customer did not leave a comment.sharron C.
Customer did not leave a comment.bright E.
Customer did not leave a comment.Travis B.
Customer did not leave a comment.anita T.
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