Customer Reviews for RMO Auto & Self Storage Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RMO Auto & Self Storage Inc

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Antoinette V. on

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Very personable and helpful assistance from the manager. He responded promptly to my request for information.

Peter F. on

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This was the easiest rental I have experienced. Reserved on website. It was actually there . We didn't need to sweep it out first( as was our experience with other rentals). Overall, friendly, reliable and great price!

Morgan M. on

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Keandre G. on

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JASON D. on

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It was a rough start due to the U-Haul App not working but the gentleman you have as a rep was very accomodating.

Joe K. on

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The owner was personable and I was able to pick up the trailer early.

city N. on

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Charles B. on

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Alan M. on

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good value for product received, manager knowledgeable and very helpful .... van held much more than pick up truck I had planned for ...

Richard S. on

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Not a thing !! Great Service !!!

earl B. on

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5 Star have rented a number times

Marissa C. on

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Douglas S. on

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Thank You!

Michael W. on

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sharon V. on

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Eric was knowledgeable and efficient in scheduling my rental! The truck was clean and equipment was ready and waiting for me! Unfortunately for some reason, even though the location services on my i-phone were ON, I was unable to pick up the truck at the scheduled and needed time of 8 am ( 2 hours before store opening) through the "truck share" option??. I spoke to representatives on the main UHaul number that could offer no assistance and my moving crew ended up waiting at home as I waited in the parking lot for the store to open at 10 am. Eric quickly checked me in and I was on my way, however, the same thing happened upon return that evening at 5:30 pm. I took photos as requested, and sent them to the main website, but because my location "wasn't recognized"- I still received an e- mail asking when I would return it and offering me the option of more time for $20! I left a phone message for Eric and he was kind enough to return my call to say he had checked me in, and all was fine. I would definitely use RMO Auto again if needed, but would not use the Truck Share option again!

PAUL N. on

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The gas tank was almost empty when I picked up the truck. A 1/4 tank should be recommended.

Kevin T. on

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The service at RMO was great, however I am not happy with UHAUL in general, there is a large facility in Pittsfield, Ma. where I live and they made me drive 40 minutes to another town to rent a trailer then refused to let me return it to Pittsfield where I live and I had to drive another 40 minutes to bring it back this all pretty much sucked!

Deborah W. on

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GREGORY W. on

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Aaron C. on

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Friendly service great experience at this location. Highly recommend this location for uhaul needa. Thanks again.

James R. on

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Eric is Great.

michelle D. on

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You should explain why we have to fill the tank with gas before we return it and pay $0.79 per mile. Feels like being charged double-should be one or the other, not both.

sidney A. on

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Eric is friendly and professional. He put in extra effort to make sure we were satisfied.

Debra D. on

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jim C. on

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Ashley S. on

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Joshua W. on

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Joseph T. on

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I had rented for a 300 mile roundtrip. It fell thru last minute, after I had signed on bottom line, and this dealer was quite fair in our settlement.

Jurek Z. on

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Jarrett A. on

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We booked the u-haul far enough in advance so I assumed we would have one available at the location we desired. However we had to travel over an hour to retrieve the vehicle. This was a huge inconvenience and will be looking companies in the future to use.

Kevin S. on

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James D. on

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Between the used cars and storage units, the place was very cluttered and hard to drive around and find a place to drop off the equipment.

Jeffrey H. on

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robert A. on

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