make the 24/7 app easier to use. Allow to upload lease document to profile so don't have to do verification every time renting a vechicle
Mike L.
Customer Reviews for RoadRunner Tractors and Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We returned the unit and received call 2 weeks later that the unit was not returned. We visited the Alamagordo location on two different occasions and the staff did not acknowledge our presence. They were busy talking with co workers at counter. I physically had to go to the lot and tell the staff that the unit was located in their lot and was not checked in by verifying the licence plate.
Robert E.an hour wait for my scheduled appt
Donna M.Pickup and drop off locations were good. I cannot say the same for my experience prior to pickup. I made a reservation for pickup about a week in advance. The day before pickup I receive a call from a lady at uhaul in El Paso stating that uhaul could not honor my reservation. When I explained my frustration, she stated that uhaul could only make reservations for what they had on hand the day of pickup. That completely defeats the purpose of an actual reservation. Why didn't the person I made the reservation with initially tell me that? I had to drive 60+ miles to pickup the truck and tow dolly. And that's another thing….. the truck and vehicle tow device I asked for was not available for the trip. Absolutely nothing I asked for and promised actually came to pass. Uhaul needs to get its act together. In the future I will intentionally use a competitor. As I explained my frustration to the pickup location staff I was told by the young lady assisting me, “I don't like uhaul eitherâ€. Your methods are pretty bad when even your own locations are expressing that. Totally negative experience.
JAMES D.The truck wasn't washed when I picked up, but the inside and cargo space was spotless. Overall great experience.
Mario T.Good service
Santiago D.I was overcharged by factor of 4. Charged me $500 for a tow dolly to Texas. O. Return trip was only 198 for a car hauler.
Stuart B.Inside of trailer was not swept out. Full of dust.
Christopher L.Everything was good.
Robert C.Great customer service here.
Lawrence B.I got the vehicle and it was disgusting. The staff wasn't at all helpful and the gentleman that was cleaning them out didn't do anything but talk on the phone. I watched him take 3 vehicles and had them done in 10 min. I returned the vehicle before it was due clean and just as much gas and still had to pay more
Jenny R.I can't think of anything that needs improvement . Thank you. You guy's rock.
Alan B.the lighting in the truck's load area seemingly turned on and off at random. It only came on when the driver+passenger doors were closed and didn't turn off when the back door was closed. No instructions on it were found.
carl H.The location for pick up.
william B.Awesome personnel and company.
Gerald S.Location was closed Sunday; not a problem, but could NOT check-in/return using the U-Haul app. Locations sharing did not work multiple times. Would recommend an alternative to the app for check-in/return procedure for closed locations.
Philip Z.I rented same type trailer less than a year ago for $275. This was double that and made of plastic.
STUART B.Robert the Forklift Man was OUTSTANDING. The whole crew there was great. They took excellent care of me and my crew.
Bruce M.Even though the website said they were open, they were closed called the number on the door for assistant never got an answer back ended up paying extra to uhaul to be able to drop the trailer off on time.
ANDREW M.The young lady that helped me was OUTSTANDING!!!!!! Very professional and Helpful and outstanding customer service. Absolutely top notch!!!!
Steven L.Overcharged $50. Was told we would get one extra day at no charge. Turned truck in a day early. Still overcharged $50.
Joe B.Beside some minor trailer damage that was pointed out to me and no way in fault to the location, the staff was great!
Orion S.Wonderful service. Information was thorough. Will use again and for sure, refer others.
Joann V.Madison from the Rental Office was super helpful! She performed her job with patience and professionalism. Great Job Madison! And she followed up with me to make sure the vehicle would be available at pick up time. Thank you!
HAZEL B.Stock trailer ball and arm and wiring adapter - round to flat.
Steve S.Communication with local and national UHAUL has been abysmal. I still haven't received a reply to my invoice inquiries. The location screwed up my rental significantly enough that I won't be going back there. The whole experience has been a headache and still isn't resolved. Penske it is from here on out.
Bryson T.Madison was great, very helpful and very nice
Scott L.Location was a bit difficult to find. Google maps directed me to a location off Alamogordo Rd in the middle of nowhere. Had to call customer service who was able to provide me a name to an adjacent business in order for me to find the correct location.
ANDRIKA R.The drop off was the most pleasant experience of the entire move.
Sean F.The pickup location was changed from when I originally placed the order and the U-Haul rental location was notified but I was NOT, so I went to the wrong location and wasted a bunch of time trying to figure it out. Not sure what happened, pickup locations have changed in the past but I was always notified previously but this time the ball was dropped.
Mark C.The agent that checked me I. Was really helpful and very nice. He took off the trailer for me and even thanked me for coming in. Just really nice and professional.
Laura G.Very friendly and welcoming staff.
Jose D.Exceptional service. The guy who took my dropoff was so friendly and took care of everything without letting me do a thing - he unhitched the trailer, carried the blankets, etc.
Jonathan E.It took me a minute to find it because the name had changed. It wasn't until after I'd pulled in and parked did I see the Uhaul location
Brandy Q.The Uhaul employees were beyond helpful and made the process smooth. Would recommend to anyone.
Tracey B.Great people and service
Kirk F.Learn how to be decent human beings.
Gerald V.I wish they would have checked my vehicle while I was there instead of charging me extra for something later.
KARL R.Great customer service...
William scott G.Great people, easy to get into and out of. Wish all facilities were this easy to work with.
Lawrence B.Great location, easy to get into and park trailer, personnel are super friendly. Wish all U-haul facilities were this easy to work with.
Lawrence B.Upon returning trailer one of the tires was worn down to a very "Dangerous Bald Condition". Owner Mr Neudorf stated "There is something wrong with axel of that trailer and we will have to notify the U Haul Area Manager for inspection and instructed an employee to take of a photo to document what was discovered."
CANDELARIO R.I'm sorry I didn't get the young ladies name that checked me in after hours but she was very polite and professional. Thanks to her so much
Mitchell S.Nothing! You guys were awesome and went above and beyond! Thank you so much for a great first time experience!
AUSTIN D.