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CHARLES P
Customer Reviews for Roadside Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was excellent. She was so helpful in attaching the trailer and explaining things to me. I appreciated it very much.
Janie L👍
John TThey said i drove truck 96 miles that's impossible. I only moved 5 miles away. It took 4 trips. I was pist off. I think the guy working there is dishonest and set miles up on truck.
Rebecca BRepresentative was very helpful and courteous.
Victor VThe lady was friendly and helpful. The truck was clean and functioned well. Kinda wish it was a little bit cheaper but it is much more inexpensive than hiring movers. Overall I am satisfied.
Billy GDropped off after hours. There was no one there.
Marty WNothing! Everything was perfect!
Teresa BBe on time
Kenneth GVery friendly, nice place. Keep up the good work
Mack ATurning in the truck was very helpful. An very concerned. I would give them a 5 star.. it was the wording over the phone was aweful .. make all sales clear so the customer understands.. don't act like your all about making the money. Be curious..
ANNA BCustomer service is excellent
EMMA NThe truck had a severe wobble when driving it felt unsafe. I was also asked about drop off times and was told when ever. Then I got charged for another day??
Devin ACalling customer service was terrible! I kept getting switched back and forth between people. There should be an easier way to add a couple hours to a rental than that. The website is also terrible… I was having the hardest time trying to check in the truck once we were done and it kept saying session had failed.
Amanda DPerson didn’t help regarding overcharge of service
claude cNot necessarily the location’s fault besides their business hours being wrong on the uhaul website than what they actually are. on Friday we got a 26 foot uhaul ($70 + .89 per mile). We didn’t get everything in one trip so on the way back to Kentucky, I placed an order to get another uhaul on Sunday at 8am from the same place but a 20 foot ( $50 + .69 per mile). On Saturday I received an email stating that there were no 20 foot uhauls at that location so they upgraded me to a 26 but with the 20 foot rate and I have to get it at 10am. We thought that was stupid because we wanted to leave earlier than 10 and there’s no point in switching. So we called uhaul on Saturday, the guy said that in order to get that rate we would have to switch out our 26 for a 26. Stupid but that’s what we did. We show up on Sunday at 10a and the place isn’t even open - closed on Sunday - and there was no way of switching. So I called uhaul again and told them the situation and I was told to just keep the current uhaul and they’ll cancel my Sunday pickup and give me the .69 cent rate since the store was closed and we were there to do the trade as told. Aggravated because it’s 10am and we wanted to leave earlier and we got told something different on Saturday’s call. Anyways. Come Monday morning and we return the uhaul, I was not given the .69 cent rate AFTER the guys assured me that the change was made. They charged me for the .89 rate. I’m not sure how this situation is going to be handled but as of right now I am not happy.
Courtney PI was charged for merchandise that was broken when I received it. Should have been checked before I picked up the truck. It was raining the whole time I had the truck I was charged cleaning because there was mud in the back of the truck which the truck was swept out. Very unhappy with the extra money that was put on to my rental. It was not broken buy me I received it broken
veronica dMake every drop of like this
Lindsay T