It would have been helpful to know another phone number contact would need to be made before I was qualified to pick up the truck. I wasted an hour of time trying to get into the vehicle. The pads I ordered were not in the truck. Once I was able to speak to a real person, the rental progressed smoothly enough. However, I will check with other rental companies before using Uhaul again.
Gregory F
Customer Reviews for Hitting All The Marks Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Signage on site for after hours drop offs would have been helpful.
Zachariah WThe owner was very friendly, accomodating and thorough even being in the middle of moving locations.Thank you and good luck!
ELLEN ZNot a thing. Thank you for providing UHaul trucks in the Hartford area.
Erin KThe app did not work, had to go through internet browser to complete drop off of trailer
Bradon KThe guys there are easy going as great to work with. I’ll go there again.
Guy GONE OF THE CHAINS LITERALLY BROKE OFF!! This was my first time renting a Uhaul (because I was moving across the country), and it was literally the worst experience ever!!
DIANA LVery professional and helpful
MARTIN GStaff was pleasant and helpful.
Andrew LThe owner of this location was very easy to work with. Would highly recommend them to anyone looking to rent a moving truck.
Cathy JEither dramatically improve your app or quit sending people down that path. Overall experience was poor because of the app. Everything done by local team was fantastic. Everything online was poor.
Noel JStill waiting for my credit for returning our rental truck over a day early
dean sEverything went very smoothly from pick up to drop off and there were no surprises when I saw the receipt. Only down side is they didn’t have the furniture pads I requested but they did give me advance notice and I was able to make sheets and blankets work. Great experience overall.
Gerald BFriendly and prompt Service with a smile. I felt safe leaving my car in the lot. Would strongly recommend.
Debra WI was over charged, did not receive the vehicle I had reserved. Please look into my refund. You charged me for 2 days. I had the vehicle for less than 6 hours.
GRANT BAnswer the phone and return phone calls.
Ray JThey did a Good Job renting me the van.
Ernest MVery friendly staff, quick and easy pickup
John HIt was slightly difficult to find because it was in an unfamiliar location, but once I got down there [physically, it was much easier to figure out how to drop it off. Additionally, John, the member of the personnel team I interacted with, was incredibly nice and caring. He was the one who caught the mileage error and gave me a call to let me know things weren't right. I appreciated that very much.
Eli SI have called an I can not get a receipt which I need to turn into my ins company. Can you help? Better rating if they would follow through on what they said and email me my receipt
Jeffrey SThe location was great.
george kGood location, easy pickup and drop off. Definitely use again.
Timothy SThe online check in took way too long so we had to go in and check in in person.
PAULA OQuick and easy definitely recommend
Jered RNothing everything was 5 Star great place thanks
Bruce PThe person who helped me was veery pleasant. Returning the equipment was difficult for two reasons. First, U’Haul’s app would not let me sign in. I tried resetting my password multiple days using email and text. U’Haul’s app has been problematic for years so that was no surprise. So, I had to call. Thankfully, the wait was short at night. It is normally very long. Second, it was hard to back in as the only spot open was behind the building. There’s an alley, but there was a car parked behind the building in front of the spot. It was night. It was muddy or at least unpacked and sloppy and slightly raining. My wife had to be out there. Would I go here again? Absolutely. That’s partly because another place in Colgate has a rude owner and partly because these people were pleasant.
G KSuper fast service. After seeing all the negative reviews on other dealers in the area, I chose this one because it had good reviews. Very glad that we did!
Laurie PGreat place for a drop off.
Cynthia CU-Haul needs to improve their website so works quicker and more efficient for rental place to give customers better check out service.
Deborah H