(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really nice truck - new - only 4K miles! Tried to get the truck in Bowman, ND, but had to drive a couple hours to pick it up in Montana. It was a pretty drive, and I'm just glad we got the truck. We packed it full, and I mean FULL, and it still drove good & pulled a trailer with a Polaris Ranger. Got Dad's estate moved from ND to MI. Very happy !!! I think we used around $400 in gas from ND to MI.Chris S.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Kristina K.
Customer did not leave a comment.Johnathen B.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Douglas Edward A.
Customer did not leave a comment.Bryan D.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Christina C.
Customer did not leave a comment.SUE S.
Customer did not leave a comment.Eugenio G.
Not over charge for rental. It is less then $100.00 to rent a 5x8 open trailer from Great Falls Mt. to Glendive Mt. . But, $350.00 to rent the same exact trailer to go from Glendive Mt. to Great Falls Mt.. WHY! WHY! Why! I WILL NEVER, EVER RENT FROM U- HAUL AGAIN!!! WHAT A RIP OFF!!! Your new slogan should be; We're U-HAUL, we DON'T CARE, Because we DON'T HAVE TO!!!Larry B.
The truck had transmission issues and a gas leak. Worst extension ever!!!!ELIZABETH H.
Customer did not leave a comment.Arlene S.
They didn't have the reservation right had get trailer they put it on wrong had lots damage done 2 pick upDebbie B.
Customer did not leave a comment.chris F.
Company reps at main numbers need to be more up to date on availability of equipment. Dont try to send people out of country during a pandemic when the border is closed.Michael S.
Customer did not leave a comment.Ross H.
Trailer lights never ended up working, had to be a short in trailer had mechanic go through wiring my vehicle was working it was the trailer. Had brake lights and turn signals but ended up causing me to spend more time and money to get to my destination due to not being able to drive after dusk. Closed for an hour at lunch but there's multiple people there, nor was I even supposed to go to that location initially so I ended up having to drive over a hundred miles extra by the miscommunication of the company..Valerie D.
Customer did not leave a comment.phil L.
Provide a closer start point. Or a discount for traveling to get equipment.Bryan L S.
Customer did not leave a comment.Tina C.
Customer did not leave a comment.CLIFF M.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.KIMBERLY W.
Customer did not leave a comment.Toby Y.
Customer did not leave a comment.Gary G.
Customer did not leave a comment.Sarah N.
My rental truck was clean. It does appear to be on great need of an alignment. Ie: When the wheels were straight on the vehicle the steering wheel was turned toward the left. Overall the experience was good.shelly S.
I spoke to 2 different ladies on the phone, they were both very kind and helpful!Kevin W.
Very punctual, curious and efficient. If you are reading this review please pay it forward and tip, this service goes unappreciated!Terry P.
They say theres always room for improvement, The only thing I would express is there should be more customer service like I received, I didnt have to do anything but sign all the employees were very nice and did all the work .even when I dropped off I was greeted with kind and courteous profession, and after the 1700 mile trip that was so welcomed . Thank you very much for making my trip a little easier Deborah HendrixDeborah H.
I enjoyed working with her at Uhaul. She was really helpful . We plan on renting a UHaul again.Gary G.
Customer did not leave a comment.Matt A.
Customer did not leave a comment.Derrick J.
Customer did not leave a comment.Heather L.
have a frequent user programJOE K.
you need a frequent user discountJOE K.
Fast, efficient and super friendly customer service. I won't hesitate to use Robin's Service again!JENNIFER M.
Customer did not leave a comment.MARIE L.
Customer did not leave a comment.DAVID P.
Disorganized - too many irons in the fire. Not neat or orderlyJohn B.
Customer did not leave a comment.Ivy R.
The condition of the store could be improved and more inviting.Jonathan S.
Customer did not leave a comment.Quenten H.
Customer did not leave a comment.Rose N.
Super grumpy unfriendly crew. The guy basically yelled at me and said I need to take the trailer to a car wash. Would have gave negative stars if I was able...one star isn't even deserved.Benjamin B.
Customer did not leave a comment.kim C.
Every part was just majical.teresa S.
This was a really good experience all around, Thanks!Ryan K.
We reserved a 26' truck but there were none within 150 miles or so. We got a 15' truck & a 6x12 trailer. They accommodated us as well as they could have. They gave us extra days & extra mileage. All very much appreciated!! Thank you Lacey, Amber & Jessica.CHRISTY B.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Carol T.
Customer did not leave a comment.Debroah R.
I only gave this 3 stars because of the lady who checked me in, she was DELIGHTFUL and easy to work with. The gentleman who helped me load my car only had negative things to say about "us kids and our d*mn oversized tires. Can't read the rules online." When in fact, I DID AS WELL AS BROUGHT MY OWN TIE DOWNS BECAUSE YOUR WEBSITE SAID TO!! How about you try talking TO your customers like a GOOD business owner, instead of under your breath, hoping I don't hear?Keely W.
Customer did not leave a comment.JENNIFER H.
Dropped off over a weekendElizabeth D.
Customer did not leave a comment.greg P.
Customer did not leave a comment.Johnny K.
While hooking up the trailer to my truck, the trailer jack got wedged under the trailer and put a hole in the trailer. (It was frozen to the ground and the owner could not get it to come loose) They sent it out anyways and said it's a good thing I got the insurance. They should have changed the trailer. When I got to my destination in Pennsylvania I had snow all over the inside of the trailer and my belongings. Some of the boxes got ruined, my luggage was we as were the clothes inside. Not really happy about this as it's going to cost me time and money to rewash and rebox everything.DON G.
Shout out to Lacy! Thank you for your professional customer service attitude! You were very flexible and helped us coordinate getting the equipment needed for a difficult move. Big thank you to Paul who helped us with the trailer hook up. We will recommend you & your facility! Bald tires on the truck made for a very tense & difficult drive in a Montana winter!! Truck came from NC to VA to MT. Tire tread was an issue.PAMELA E.
Looked like I was pulling into a junk yard.michael H.
Everything was just perfect.teresa S.
The gentlemen who helped me was great. He took off the trailer for me which was huge help because I probably wouldn't have been able to do it by myself.adeline K.
Customer did not leave a comment.adeline K.
It's connected to a mechanics shop, so it is by nature less than clean. The people are friendly and helpful.D'Ann D.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.TRACY L.
We've used Uhaul for many of our moves, but the last few have been stressful. This time the truck was not available, so we had to drive to another location to pick up. In this case, it was 80 miles away, causing us lost time in packing over a holiday weekend. This was an after hours pick up site, so nobody there. We were told that the key would be in Lockbox #1. Upon opening it, no key. Fortunately, the owner showed up and used a code to open other boxes to find the key. The truck seemed alright, loud and low mpg, and the wiper blades were useless with rain and road spray, eventually coming off on the driver's side. Overall, a VERY frustrating experience with Uhaul for this rental.Kevin R.
This location has really questionable employees.Kyle P.
Customer did not leave a comment.CHERYL H.
Service was very good on both ends Very helpfulBOB A.
Customer did not leave a comment.Philip M.
Customer did not leave a comment.Holly S.
I was quoted $35.00 for a 5x9 open trailer with ramp. When I checked my bank account later that evening, I was charged $102.70. There is no way insurance cost that much! Not a happy camper. I'm not in the town I rented and retuned it to, so getting with the agent isn't possible at this time.D'ANN D.
Customer did not leave a comment.Theodore N.
Guys were very helpful and helped load my car onto the transporter and cleaned and changed tires! Lovely folk!Peter S.
Customer did not leave a comment.WILLIE T.
Customer did not leave a comment.Douglas B.
This location was very helpful when I had a crisis. I really appreciate all they did for me.JENNIFER H.
Customer did not leave a comment.Glenn F.
Gave us a 14 foot when we asked for a 16 shitty quality service 100%DARBY F.
I will not recommend UHaul yo anyone! I made a reservation for a 26 foot truck three weeks in advance through Wolf Point, Mt. The day before picking up the truck uhaul informs me there is no truck available and that I need to drive 100 miles to pick up a 20 ft. Truck! Horrible service!Alanne R.
The lady who check us in and completed the paperwork was very pleasant and helpful and completed our transaction in a very timely manner.Bob L.
Good people work thereMathew M.
Fast, easy, and the staff was helpful and courteous!!!!Liz F.
Even though the equipment was reserved a month prior to getting the equipment ( 20 ft. Truck and a dolly to pull the car), the day for pickup was a fiasco. I called several times to confirm with uhaul...that was ineffective. By The time we got the dolly for the car there was no one in U-Haul that could help us load and hook the dolly to the uhaul. I had to call a â€œstrangerâ€ who was affiliated with uhaul to come out to help us load the car on the dolly. He did not seem happy over the phone about coming out but once he got there he was very thorough and nice. I gave him $30 to come out and help us where U-Haul should've done that for us. He then told us that the dolly that we were using was badly bent but it was the only one they had so we took it. While my experience with U-Haul going from Butte Montana to Wibaux Montana was a very good one, the return trip three years later was very bad. The truck was not swept out and I highly doubt that a safety check was done because it was turned in and then we picked it up almost immediately.Why did uhaul in Glendive MT (who only had one 20 foot truck at their business ) overlap the previous user's (renter's) day with our day when the uhaul place closes at noon? I called the traffic department in Billings and there was nothing they could do to help me nor did they give me any breaks. I had all my helpers to help us load ready to go at a certain time and had to cancel all my help because of this problem. My roommate has stage four cancer and it was important for us to have the help that we needed. That all got messed up because of uhaul as I had all my helpers to help us load ready to go at a certain time and had to cancel all my help because of this problem. My roommate has stage four cancer and it was important for us to have the help that we needed. That all got messed up because of equipment problem. The man who helped us with the car dolly said that the dolly we used really bent and Should have been out of commission but it was the only one they had so we took it. The return of the equipment in Butte went off without a hitch should have been out of commission. The return of the equipment in Butte went off Well and without any incidents. We cleaned the uhaul and it looked cleaner than when we got it.I have been told that the main problem is in Billings where they schedule the equipment. Something needs to change there because I'm sure other people have had this problem as well. Moving is stressful enough, and this uhaul experience compounded it.KATHY M.
Customer did not leave a comment.CHERYL H.
Customer did not leave a comment.MAGGIE C.
Customer did not leave a comment.ALI D.
Both places were very professional friendly and helpfulBarbara B.
Nothing about the location, but the driver's side windshield wiper on my van was weak in the middle so I had a blind spot right in my line of sight.MARK S.
Fast check-in.Doug N.
Customer did not leave a comment.carol O.
Parked the truck in their lot, dropped off the keys and contract copy in their outdoor box. Doesn't get much easier than that.Isaiah H.
Customer did not leave a comment.Amadeo L.
Customer did not leave a comment.helen O.
Customer did not leave a comment.Larry J.
Customer did not leave a comment.susan B.