Customer Reviews for Robinson Motorcars Of Hedgesville
(U-Haul Neighborhood Dealer)

54 reviews

7475 Hedgesville Rd   Hedgesville, WV 25427

(304) 754-5983

Location Hours

  • Mon-Tue: 10 am - 5 pm
  • Wed: 10 am - 3:30 pm
  • Thur-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(304) 754-5983

7475 Hedgesville Rd
Hedgesville, WV 25427

Services at this Location:

Location Hours

  • Mon-Tue: 10 am - 5 pm
  • Wed: 10 am - 3:30 pm
  • Thur-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience!

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Customer did not leave a comment.

Samuel L. 
Rating:
4.0

Customer did not leave a comment.

Nicholas K. 
Rating:
5.0

Customer did not leave a comment.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Sean R. 
Rating:
4.0

Customer did not leave a comment.

ERIC KARL S. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
1.0

I would like a corporate executive to contact me. Charles W Gallimore 410-507-8297 301-395-0497

charles G. 
Rating:
3.0

I rented a car dolly for $47.65. I had to put down a $75.00 deposit. They said they don't give change back so now I have to wait for a check from Uhaul. That's not right. I didn't give them a check. Probably not going back there anymore.

John H. 
Rating:
5.0

Very Friendly and knowledgeable. Have used this location previously, and was very satisfied with the service. It was why I decided to return again.

GENEVIEVE L. 
Rating:
5.0

Person was very friendly and helpful. Location was very convenient for where we live.

GENEVIEVE L. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

The after-hours online checkout and pick-up was perfect! The person I worked with at the location, whose name was Keren, was super professional and very helpful. Kudos to her!

Kate S. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

From reservation to pickup to drop off excellent customer service. All went as planned..

FRANK W. 
Rating:
5.0

Customer did not leave a comment.

ANGELA NICOLE F. 
Rating:
3.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
4.0

Have someone on site when the customer arrives.

JASON EDWARD B. 
Rating:
5.0

Sean was awesome! The truck was so comfy and clean. A++ experience!

Michelle Lynn G. 
Rating:
2.0

I made a reservation for a 25 ft truck at the family mart. When I showed up there was no truck and I was told it was supposed to have showed up the night before but never did. The man working there did help me find another truck at another location. This took half an hour. The second location was a half hour away. As I was driving to the second location I got a call from the owner that his location was closed and that no one was there to rent me the truck. He did agree to come and rent me the truck but he lived 45 minutes away. I ended up having to wait 30 minutes for him to show up so I could get into the truck. I then had to drive 30 minutes back to my apartment with the truck. Overall it took me over 2 hours and 2 stores to get a truck. The U-Haul system is horrible and I won't be using it again. The only redeeming quality is that the employees at both locations were both extremely helpful in trying to get me a truck.

ADAM V. 
Rating:
5.0

Everything went well. Extending the original amount of time was approved without any problems.

TIMOTHY M. 
Rating:
5.0

Very polite and professional

JOHN C H. 
Rating:
4.0

Car carrier trailers have been difficult to locate during the summer months. This rental location is within 5 miles of my home. Very convenient 👍😃

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Very friendly and helpful. Totally smooth.

Ernest V. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE S. 
Rating:
4.0

Facility did not have moving supplies. The lady said they've requested many times but u-haul just doesn't send them.

Michael D. 
Rating:
3.0

Customer did not leave a comment.

KENNETH S. 
Rating:
5.0

Pretty much a worry free experience! Call ahead, the attendant is not always on site.

THOMAS CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
4.0

Customer did not leave a comment.

JAMIE W. 
Rating:
5.0

Customer did not leave a comment.

LORI H. 
Rating:
5.0

Customer did not leave a comment.

HUNTER R. 
Rating:
1.0

Breaks locked up on the highways multiple times. Wire harness was frayed. Electrical issues. I'm lucky my wiring harness didn't short out. Over priced. Had to stop mid trip because the trailer failed to do it's job.

CHARLES M. 
Rating:
3.0

Get guest WiFi so it is easier to connect and complete the U-Haul app.

sandra L. 
Rating:
5.0

The staff member was very nice and explained things very good and understanding.She is in my opinion an asset to your company.

Clarence Edward L. 
Rating:
3.0

Customer did not leave a comment.

Phil M. 
Rating:
5.0

The young girl at the desk was very friendly. The truck I got was very clean. I would definitely use them again if I needed too. Thanks

Trista M. 
Rating:
5.0

Superb!! I Highly recommend Robinson Motorcars and UHaul! Great service and very personable family! It's so worth supporting a genuine and honest good local family business! I was treated like family and the prices are extremely reasonable and everything was in great condition!

Brandon G. 
Rating:
5.0

This was a great & easy experience. The young woman who assisted us on pick-up was pleasant & helpful. When we had trouble with our mobile check-in, she came out 3 or 4 timnes to check on us & did what she could to help, but when it was clearly an issue with our phone, she switched our pick-up to manual & filled our info out there. Thanks for the great service. We would definitely rent from this location again!

Carol C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS JAY W. 
Rating:
5.0

Customer did not leave a comment.

BRUCE ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

SEAN MICHAEL R. 
Rating:
4.0

Have someone at the location when u drop it off.the truck was delivered on Saturday evening and no one was there so I didn't know you had to take a picture of the odometer reading and gas level and I put the key in the lock box without doing so

Russell W. 
Rating:
5.0

Customer did not leave a comment.

Connie G. 
Rating:
1.0

Only rented for 5 hours and charged me the same as a whole day there were dirty used masks hanging in the truck and the truck wasnt even full but when I put gas in to take back I filled it up and did not get reimbursed.. I can say I dont think I will rent or recommend to anyone to rent

Savannah W. 
Rating:
1.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

Desmond B. 
No reviews have been submitted for this location.

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