Customer Reviews for Rochelle Clark
(U-Haul Neighborhood Dealer)

138 reviews

1180 N 7th St   Rochelle, IL 61068

(815) 561-4221

Location Hours

  • Mon-Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(815) 561-4221

1180 N 7th St
Rochelle, IL 61068

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You could make sure that when a vehicle is reserved at a certain location that you don't allow someone who just happens to have that vehicle to keep it longer than they are supposed to; that way I wouldn't have to drive 40 miles to get a vehicle and 40 miles to get it home; you should have contingency plans in place to force someone to bring back their vehicle at the appointed time or pay a really high penalty fee; that way your customers wouldn't be inconvenienced just so you could make more money

Lawrence S. 
Rating:
3.0

Was told 24 hours before that I would have to travel 45 minutes out of way to pick up rental. Then got charged extra mileage even though was calculated off original location and pick was way far away

Cara C. 
Rating:
5.0

I think the Rochelle Clark are very professional and efficient on the rentals

DANA W. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

KENDALL W. 
Rating:
5.0

Customer did not leave a comment.

MERRILL M. 
Rating:
3.0

Customer did not leave a comment.

Scott A. 
Rating:
1.0

Absolutely horrible service. The van was completely dirty front and back. I could only upload one photo. He told me I need to sweep out his dirty van or else he was going to charge me and I would need to deal with uhaul. I only picked up a couch and nothing else. Completely unprofessional and a scam artist

JEFFREY N. 
Rating:
4.0

26 Ft truck was easy to drive and was easy to load. It was parked at the location for easy access and return. Was a good experience overall.

DALE T. 
Rating:
4.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Will definitely use this location again. Great customer service!

Edgar F. 
Rating:
5.0

No issues

Megan H. 
Rating:
5.0

Perfect service

NANCY H. 
Rating:
5.0

Very grateful to be able to pickup and drop off in Rochelle

Sean W. 
Rating:
5.0

Customer did not leave a comment.

VALERIA M. 
Rating:
1.0

The location was great and the staff were very helpful, but this was my worst experience renting a truck ever. I got a call at the time I was driving to pick up the truck to be told there was no truck in the size I needed available until 8 hours later. Of course I had my friends coming shortly to help me load the truck I was supposed to be picking up. They said they had one 20 miles away a few towns over that I could maybe pick up. They confirmed I could go pick it up. I had to pay the additional mileage for driving the extra 40 miles back to my move location and dropping the truck back off with them not even in town. U-Haul knows we need them and there are not a lot of options, so they screwed up the whole timing of my day and charged me more and I had to put more gas in the truck because they know we don't have a lot of options.

ANDREA D. 
Rating:
4.0

I did it all on line. The availability wasn't there so switched to van. She told me the $19 plus 69 cents a mile plus $10 ins. When I dropped off he just took keys and no receipt. So as if today no receipt —so now I don't know how much I was charged. Please let me know. Thank you, Dianne

Dianne D. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

RICHARD michael S. 
Rating:
5.0

Don't go directly through Uhaul or the Oregon, Illinois location. They both misinformed me and messed up my reservation for a larger truck and the time frame. It's caused a lot of problems and stress for me. I will not recommend either to any of my friends or family!

CATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

CHARLENE J. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
1.0

Didn't get my dolly I paid for or the rags. And got charged n extra $20 on top of it!!!

Bryce A. 
Rating:
5.0

Customer did not leave a comment.

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

I would definitely rent from there again. Everything was great EXCEPT one thing. The person (male) who had me do the final signing asked me what time I would return. I said I wasn't sure. He said, "let's put 4 PM." I knew I wouldn't be back by then. He said, "OK, I'll put 6 PM." I rented it at 7 AM so I thought I had until the next day at 7 AM. I did not realize that the 6 PM time was an actual commitment of return on my part - I thought it was an approximate return time. The man should have been clear that I could be charged for another day if I didn't return the trailer in time. Fortunately, I made it and was not charged. Other than that, everything was great and I would rent again.

WILLIAM W. 
Rating:
5.0

Excellent service good staff

Karna K. 
Rating:
5.0

Excellent service and staff

Karna K. 
Rating:
3.0

Customer did not leave a comment.

Cameron K. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
3.0

Customer did not leave a comment.

amy S. 
Rating:
5.0

Customer did not leave a comment.

Shannon K. 
Rating:
4.0

Making sure all equipment paid for is given with the truck. No other issues

Tenisha C. 
Rating:
4.0

Customer did not leave a comment.

HANNAH P. 
Rating:
1.0

When I picked the truck at this location. The interior stunk of cigarettes and it was filthy. Mud on the floors, cup holders with sticky residue. I shared my concerns with the attendant here (gas station) he wasn't helpful at all. I just wanted to get on my way. Got home and cleaned and sanitized the interior. Left the windows open for several hours and it didn't help at all. Made for an awful drive from Dekalb, Illinois to Dayton, Ohio. Ref Confirmation # 84728266.

David M. 
Rating:
5.0

Customer did not leave a comment.

YVONNE B. 
Rating:
4.0

Customer did not leave a comment.

ERIC D. 
Rating:
5.0

nice customer service

jose L. 
Rating:
5.0

Great customer service

UMESH K. 
Rating:
1.0

The checkout process took WAY TOO LONG - over 40 minutes. The gentleman was very nice and respectful but this took forever. The entire gas station was crammed with Weed products and bongs, I'd choose not to go back.

BENJAMIN W. 
Rating:
5.0

Hard to improve an already great experience. Friendly, quick, and very accommodating to my needs. I have rented several times from here. Always excellent!

BRIAN T. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS G. 
Rating:
3.0

I waited in line for about 40 minutes to pick up my UHaul rental as the cashier delt with other people. That was 40 minutes of my Uhaul and moving time wasted.

Derrick L. 
Rating:
5.0

Very easy pickup and drop off. Nice employees.

Eric H. 
Rating:
3.0

Nothing to improve on...truly a seamless operation

PATRICIA C. 
Rating:
3.0

This dealer doesn't make sure his trucks are clean when returne.

MICHAEL W. 
Rating:
3.0

equipment was not available at my preferred location nor could it be made available at that location. had to rent from 20 miles away and also return to same location. Rental agreement was not very well explained when i picked up and I had to hook up equipment myself with little assistance from attendant.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Billy E. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Jamie P. 
Rating:
5.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

THEODORE B. 
Rating:
5.0

Customer did not leave a comment.

CURTIS C. 
Rating:
5.0

Stuff very friendly and helpful ... they have all kind of trailers and trucks that's no other 22 locations have ... I have to drive 45 min to get what am looking for.

FAISAL A. 
Rating:
5.0

Customer did not leave a comment.

NEIL D. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Bob J. 
Rating:
2.0

If they are looking for a drug paraphernalia store this is the place...

Scott S. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE H. 
Rating:
5.0

Customer did not leave a comment.

Marcelius L. 
Rating:
5.0

Great service, fast and friendly. Clean and well maintained facilities and equipment. Ensured everything was safely connected and inspected the trailer before we left. Very satisfied.

BARRY M. 
Rating:
4.0

This is the second UHaul we rented. The first was in excellent shape but this one had not been cleaned. There was a mask left in the cab and a strong smoke smell. I don't blame the Rochelle Clark station but I do blame the place the truck originally came from.

ALBERTA H. 
Rating:
5.0

The online reservation system switched the pickup location to a site 25 miles away. Availability issues I understand but the system should inform me of the switch before I agree and explain why the selected location is not available. Very confusing and frustrating. The pick up location was excellent.

Robert G. 
Rating:
3.0

Customer did not leave a comment.

DON M. 
Rating:
5.0

Customer did not leave a comment.

LINDA R. 
Rating:
5.0

Customer did not leave a comment.

Timothy Paul M. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Eliza S. 
Rating:
4.0

It was smooth and easy to pick up and drop off. Friendly staff, clean truck.

Sandra S. 
Rating:
3.0

I had ordered a dolly for my move and they did not have one at the location. I reserved the equipment a week ahead of time, so I'm not sure why it was not available.

William R. 
Rating:
5.0

Customer did not leave a comment.

Alberta H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
4.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

joe S. 
Rating:
5.0

Customer did not leave a comment.

Adolfo P. 
Rating:
3.0

Make sure you have the accessories for moving such as furniture dollies, boxes, moving blankets other than that everything was fine

Shawn H. 
Rating:
1.0

Again, your software is horrible. Took over another hour to finally get a copy of my invoice that showed no balance. Asked for a copy of my original contract since I had no idea what I was charged. System doesn't allow. Have to obtain from original lender. That's a joke. I would have got one if they were able to print. In the future I will look for another company to lease.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

The lady who we returned the truck to was extremely helpful in answering questions and assuring us that we'd done what we should. She engaged us well and provided quality answers.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Fantastic check in. I was going through the online check in and the associate came out almost immediately to see if she could help. Very smooth.

JASON D. 
Rating:
1.0

I have sent some emails but get automated responses. I wouldn't let a pig ride with me in the condition of the cab or truck when I picked it up! I've used the 26' trucks in the past that worked well but what I got was a old beat up, low tread AND 2 1/2 quart low of oil that I embarked on a 1700 mile journey over 3 mountain passes. Then they charged me $30 cleaning charge when I spent close to an hour sweeping and cleaning a sticky mess when I picked up.

Kenn H. 
Rating:
1.0

I was unable to pick up the Uhaul until almost 1030am (previous customer forgot to drop off keys) and was required to have the Uhaul returned by 330pm but was still charged for 8 hours. The uhaul was dirty and smelled like marijuana. Will not use again.

Caryn S. 
Rating:
3.0

Customer did not leave a comment.

Tiffani K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
4.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Brad F. 
Rating:
4.0

Customer did not leave a comment.

thomas B. 
Rating:
4.0

Customer did not leave a comment.

KURT B. 
Rating:
3.0

Customer did not leave a comment.

Jesse D. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

john K. 
Rating:
3.0

Customer did not leave a comment.

H H. 
Rating:
3.0

None

George W. 
Rating:
4.0

Customer did not leave a comment.

Pedro L. 
No reviews have been submitted for this location.

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