It was a liquor store and renting U-Haul trucks was not their primary business or concern.
James B
Customer Reviews for Rochester Food and Beverage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All went well.
Margaret WThe app worked, but there were some hiccups.
Kurt JNo help at all. Should have this location dropped from service
Joseph KI should be leaving a review for U-Haul, not a location where they have zero U-Haul employees working at. The locations where not the problem with my experience. Uhaul was the problem, changing both my pickup and my drop off locations then trying to charge me more
Juliette WPlease give an estimate of how much the rental will be. I never knew how much the total cost would be, even after I turned the vehicle in. The staff member was not very attentive, or knowledgeable. I could not understand him, and he was running a liquor/food store, while he was doing a transaction for U-Haul. And, I believe I was over-charged at least $30.
Gary GParking was very tight hard to get in to
Joseph SWhen I went to pick up the truck the desk person didn’t know how to check me out or help. He was new. So we had to call the uhaul customer services. On a Sunday resources are less. I spent over 1 1/2 hours working through the check out process with most of it spent time on hold on the phone. Because it was so long I had another appointment elsewhere get cancelled. When I brought the truck back on Monday I complained about the lack of assistance when I picked it up and they just said to call U-Haul. They are just a dealer. I won’t arrange further rentals with them or with U-Haul ever again.
Gina WDo not use the online app. Ot times out errors out and ends up frustrating you in the end. Go inside and complete the rental process, they are very helpful.
CHRISTOPHER VThe truck was clean but it has a leak. Once we found where it was leaking from (after all of my things inside had water damage) we saw it has been re-caulked multiple times so the leak was known by someone at uhaul.
George GOwner assisted with phone numbers for uhaul breakdown right across street had visual the whole 3 hrs it was dead at gas station roadside and call center took way to long and call center didn't call back anytime they promised. Horrible experience with UHAUL
MARY CDon't rip people off by charging twice because the rental company was too lazy to check the truck in manually!!! Uhaul should not let people who first off can't speak English and second don't know how to operate the system... SHAME!!!!
TOM PThe app was not working. Took 1 and half hours to get this truck
Daryl H