Customer Reviews for Rochester Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rochester Self Storage LLC

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David W. on

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john s. on

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matthew g. on

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Staff very helpful

Kati S. on

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Robert W. on

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John L. on

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Mike called me when the trailer was ready for pick up. This allowed us to coordinate the ideal time to make the transaction. He made everything clear and super easy. Thanks

Stephen L. on

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Paul W. on

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Driver door needed to be slammed shut. Otherwise everything was fine.

Gregory M. on

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James S. on

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Linda C. on

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Colin D. on

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Uhaul charged us for the use of a dolly that we never requested or used. It wasn’t a lot but they didn’t even tell us they were doing it. Their new billing system cuts out human interaction and allows them to add on extra fees for items we didn’t use and no way to dispute the bill. I imagine it’s part of their business plan. If they add $10 to everyone’s rental and make it hard to dispute, most folks will just pay it. The dishonestly of it does not sit well with me.

Jose S. on

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While clean the inside just felt a bit grimy. Could probably use a wipe down with some lysol.

Lissette M. on

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easy drop off

Lisa B. on

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Rochester self service was excellent. Diane and mike and also Bethany were patient kind and very helpful. Thank you for all your help!!

lee g. on

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derek w. on

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Employee was very helpful selecting best options for us; supplying blankets etc.

Laura P. on

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John N. on

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Ali B. on

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There was no drop box and we were ‘t given a code to enter the lot to park the truck.

Heather N. on

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I didn't get the location I selected and wasn't given an address to the new location. All I was told was "Rochester self storage" and there were 5 results on Google so that was not helpful. Thankfully, the gentleman at the Lake Avenue site helped me find the address. This oversite from Uhaul made me not want to use your services again.

Alexander M. on

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William P. on

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Very friendly and efficient service. Explained everything really well. Van was clean, filled with gas, and worked great. Definitely recommend this location.

Robert S. on

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Joan M. on

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Jeanette R. on

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SHAUNA K. on

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A gated location. Employee (shouting out the window, would not leave his building) told us to just leave it outside the gate. We only chose this location because it was cheaper to return to- now we know why!!

darrien h. on

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Angela P. on

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Keep up the excellent work!

Courtney W. on

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Timothy H. on

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Great for 24 hour self check in

Richard D. on

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I had changed my pick up point from railroad street to Jefferson rd by phone conversation and had verification email but when I went to pick up it wasnt honored. I would think by planning ahead and reserving would work but I was very inconvenienced and my drop off couldn't be changed either so out of my way twice. I might consider next time a different company. Employees were sincere but commented it's a difficult system

R. Bruce B. on

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Friendly and proficient.

Wiiliam H. on

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Pick up area was very muddy. The trailer that I picked up was in the muddiest part of the mostly empty lot. It could easily have been placed in a better spot.

Rachel M. on

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Evan C. on

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This was my first time renting a moving van, and I’m happy with the experience and customer service I received. The gentleman who assisted me when I picked the truck up was incredibly helpful and accommodating. The store manager was working when I returned the truck, and she was also excellent to work with. I would definitely recommend this location to friends

Tyler C. on

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JACK S. on

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Luis R. on

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No me gusto el local la persona que me rwnto el truck dijo que estaba full cuando lo fui a entregar y le puse la gasolina qque faltaba me di de cuenta que la aguja del tanque subio mas de donde el dijo que estaba full. Muy mal servicio. El mejor local de u-hul es lake avenue rochester ny

wanda t. on

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the location was hard to find, as I had to drive through a back alley to find it & the roadway was full of potholes.

Brian H. on

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Everything was great. Service and staff were excellent and friendly. In and out in time!

LISA D. G. on

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Customer service was great. The vehicle and storage unit were nice and clean.

Gregory G. on

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david a. on

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Emily W. on

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Recommend using in-person pickup rather than mobile. The location was very helpful, but the mobile pickup option was cumbersome.

Paige B. on

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Angela P. on

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The representatives at this location was awesome!!!!! Extremely helpful and knowledgeable!!!

Samantha L. on

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N/A The staff at the Railroad St location were wonderful and corrected a serious mistake made by the online reservation site.

Stephen G. on

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Thomas P. on

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I have an issue that is either a mistake, a poor process or something fraudulent going on at this location. I rented a 10 foot truck for 1.5 hours. I drove said truck a confirmed 9 total miles round trip. I was charged 16 dollars for fuel. i was charged for 4 gallons of fuel at $4 per gallon. The truck is rated for 12 miles to the gallon. So...either they messed up when they read the fuel gauge in the beginning or in the end....or they are lying to make money on fuel. It would seem to me that if they were a well run organization. They would have questioned the need for 4 gallons of fuel after being driven 9 miles. I can assure you this place is not so busy as this being a simple case of rushing during work. Additionally, I got the truck back at 7PM the night before it was going to be leased again. The store opens up at 9AM. It was to be leased again at 10AM. There is not one fact left out of this circumstance. At worst it's a fraudulent company, at best it's just not run very professionally. If you are cool with paying for $16 bucks in gas for a 9 mile trip...disregard this note.

mike m. on

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Dawn L. on

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Sydnie B. on

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Drop off site was completely covered in mud from poor snow removal procedures. Poorly lit lot for those returning equipment after hours. I’d recommend trailer parking lanes and keeping snow banks so that they are not draining in such a way that creates that mud pit. There are no trailer hitch holding stands like at the pick up location. From what I’ve read this location needs some improvement.

Craig H. on

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I dropped off a U-Haul trailer at this location after hours. The area where trailers were stored was extremely muddy, making the task unpleasant.

Radka Y. on

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Jeffrey G. on

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I can’t answer this without many 4 letter words... pass! The staff there were excellent and kind, my beef is with uhaul. Maintain your equipment, train your personal, respect your customer and don’t screw me over!

Peter B. on

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Was disappointed how the door was hard to put up and down.

Devin L. on

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We had to shovel out the trailer ourselves with a broken snow shovel in 6 degree weather. Highly unprofessional. they were kind enough to loan us a trailer light adapter, but making sure we knew they should be charging us....after we did their job moving a trailer out of the way and shoveling I thought it a bit much.

Janis I. on

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Staff was friendly and extremely helpful in prepping the truck and equipment - especially given the icy conditions!

Lindsey C. on

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I parked unhooked the transport myself. I think the young man would have done it had I asked him, but I didn't and I should not have to ask - part of his job ??? He was polite !

Roberta C. on

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Returned during their closed hours

Regis S. on

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Arthur R. on

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rose y. on

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Your customer service people should be one of integrity, and not use scare or forceful tactic on customers, explain complete process.

Joseph D. on

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My pick up location was moved last minute to this location from another closer to my destination. As a result I was charged for extra miles. I do not feel I should pay this fee. This location was almost ten miles from the original location, and in the opposite direction of my house. I think if locations are changed within 24 hours of pick up customer should not have to pay additional fee for extra miles.

brian b. on

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Make sure the potting soil and papers and trash is cleaned out of the back of the truck before a customer pucks it up and the smell of pot in the cab is gotten rid of before!! Also the mileage was written down wrong when i picked it up so im being charged an extra 30$ for mileage i didnt drive. Im billed for two days when i rented for one day.

steven d. on

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Michael H. on

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Wayne H. on

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Nile S. on

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TODD H. on

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Brenda W. on

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Nothing, Perfect. Maybe a Hershey Kiss. :0)

anne o. on

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The parking lot was very muddy. Also, the place I originally reserved the u-haul was changed to an inconvenient time and place that was not near my home.

Tyler K. on

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Katleyn S. on

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Pricing was hard to determine. Online said one thing and then when I called it was something else. I was also told I would get 150 miles from the lady on the phone but when I went to pick up the truck they said I only had 30. They were nice and gave me the 150 miles but there seems to be a co.munication breakdown somewhere.

JOHN C. on

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john c. on

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Elizabeth G. on

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I rented near the airport and they switched me to this location.

bruce m. on

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the man at the counter was courteous and professional. The parking lot need work.

Edward K. on

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Mentoria S. on

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Linda C. on

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Can't think of any suggestions for improvement. Entire experience was excellent. Just keep doing what you are doing.

Linda C. on

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Can't think of any suggestions for improvement. Just keep up the excellent customer-focused experience at this location.

Julia S. on

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Jacqueline T. on

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Orlando M. on

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John K. on

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richard n. on

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Christina O. on

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Love this location and the representatives

Laurence M. on

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You did a great job of finding me a tow dolly on short notice. The staff at the location were friendly and professional. We were out the door and on the road quickly. I like the online after hours drop off process. I can't think of any way to improve the experience. Thank you!

richard g. on

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Megan V. on

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taylor s. on

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The trailer hitch department was fantastic, they fixed my faulty wiring the same day & had me on my way to my destination.

DIANE V. on

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Albert F. on

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The pick up site was excellent and the service manager Gene was super he was very helpful and friendly. My truck was to be picked up at a certain time I was there 30 minutes early which was no problem. I was in and out in less then 10 minutes.

ron p. on

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DAVID H. on

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I rented one of your car dollies so it would be helpful if you let the people know that they need a 2 inch ball and I have a seven pin hook up for my electric that I need an adapter to go down to your trailer for four wire that would be helpful if you know that before you get there instead I have to scramble and get it done after you get there

Earl W. on

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I would recommend this location even though this was not the location that I was supposed to be renting a truck from. The original location, UHaul on Jefferson Ave in Henrietta,NY, was where I was supposed to get a truck from and they did call me on 9/14/18 to confirm the reservation and said the truck was there then when I showed up on 9/15/18 to pick up he rental truck they told me that they did not the truck there and they sent me to downtown Rochester to pick up a truck. The location that I picked the truck up at was out of my way and put me behind an hour from what I had scheduled. This may not be a big deal to you but it is to me. When I was at the Jefferson Rd location the young man said that they had tried calling me on 9/14 at 10:08 to tell me they did not have a truck there and I told him he was wrong because a man from UHaul called me around 10:35 on 9/14 to confirm my reservation and he said he was calling from the Jefferson Rd location that I was originally getting the truck from

thomas h. on

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miriam b. on

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