Customer Reviews for Rock Bottom Road Service
(U-Haul Neighborhood Dealer)
Middletown, NY 10941
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 3 pm
- Sun: Closed
Special Operating Hours
- 12/24/2021: 9:00 am - 1:00 pm
- 12/25/2021: Closed
- 12/31/2021: 9:00 am - 1:00 pm
- 1/1/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The original location was scheduled to be in New Windsor NY. My appointment was at 1:00PM and when I showed up not only did they not have the vehicle but the guy at the desk was extraordinarily unhelpful. I don't know if he was new or what. All he could tell me if that they didn't have a vehicle for me regardless of my reservation. He then told me to call the main dispatch to see if they can find me a truck. Why in the world is that my responsibility? What is UHauls responsibility? So I did end up calling and the people found me a truck in Middletown 30 minutes away. So I ended up picking up the truck at 2:40ish instead of 1:00PM. Way too much added stress to an already stressful long distance move.stephen D.
Customer did not leave a comment.Barbara C.
Very rude service. Not helpful. They smoke in the building and put cigarettes in a bucket of water. Dirty blades in counter and they use a cracked laptop computer. I would rather walk 300 miles before ever going there. Warning these guys are not business men. I don't want this to be a reflection of uhual . Uhual is a great company. These guys should be ashamed of themselves. I hope uhual company never deals with them again. The lies and crookedness of these guys are shameful.Carol R.
Customer did not leave a comment.joseph L.
Not smoke in the building.Loius T.
Bob was a delightful person who stayed late till I arrived, managed to easily get the paperwork done and keys obtainedANSAR MOHAMED J.
Customer did not leave a comment.susan F.
Customer did not leave a comment.Keisha D.