Customer Reviews for Rock Hollow Stone Landscaping Inc
(U-Haul Neighborhood Dealer)

71 reviews

3009 Bypass Rd   Newcastle, OK 73065

(405) 852-2088

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 852-2088

3009 Bypass Rd
Newcastle, OK 73065

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 8:30 am - 4:30 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great equipment and great customer service!!!!

Jeffrey S. 
Rating:
5.0

Customer service was excellent - the guy behind the counter was absolutely great!! I just hate the uhaul process online. It's hard to use, co formations do t come through. The website is difficult- always has been.

Kimberly T. 
Rating:
5.0

Equipment was clean. The right tailight wasn't working. I was there a week prior. Same problem. Overall it was good.

Ricky W. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

JOANNE S. 
Rating:
5.0

Very nice business and did a great job.

Brad S. 
Rating:
3.0

N/a

Todd C. 
Rating:
4.0

The uhaul system was not cooperating with pulling up my reservation. It took 20 minutes to fix with the employee on the phone getting help. Other than that, everything was smooth.

Kimberly G. 
Rating:
5.0

Clean location, easy parking, friendly people.

David T. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
3.0

I walked in to rent a trailer, & was told I had to rent it on line! Went to my truck & tried renting on line, after 20 minutes of no success because it wouldn't take my drop off location, I called U-Haul, the lady took my info, & gave her # to call back if the call was dropped, & it was! So I called back, talked to a different person, they couldn't find where all the info was put in so we went through it again, after doing all that I was told they couldn't reserve a trailer & I needed to talk to the local office, so I was redirected to a local office & they couldn't find any of my info, & again... I had to give all the info over again. & 10 minutes later I was redirected again because they couldn't finish my reservation! Finally, after almost an hour I had a trailer reserved to pick up but with no drop off location, just a town where I was going! The staff at the pick up location was awesome, they got me on the road asap.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Gus F. 
Rating:
5.0

Interior was dirty

Huy N. 
Rating:
5.0

Customer did not leave a comment.

BRAD W. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Employees were extremely courteous and helpful. By far easiest rental I've ever done.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

Herman M. 
Rating:
5.0

Great experience, the inclosed trailer we rented was ready to go, clean and as it turned out, just the right size. The price was fair, the service at Rock Hollow was outstanding.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

STEVE T. 
Rating:
5.0

Customer did not leave a comment.

bobby B. 
Rating:
5.0

Customer did not leave a comment.

Joey K. 
Rating:
5.0

There was a lot of parking space, customer service was spot on and quick.. I honestly can't think of anything that would improve for the next person… maybe a free cold pop… lol

Mark S. 
Rating:
5.0

had to wait till previous customer returned truck.

Ladana H. 
Rating:
5.0

Great service

Landon H. 
Rating:
3.0

Improve your app and customer service

Brent U. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Very friendly, helpful, patient with us, went above and beyond expectations

Erika L. 
Rating:
5.0

Customer did not leave a comment.

KERRY R. 
Rating:
5.0

Customer did not leave a comment.

Chase P. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
4.0

We were told we could return our rental ANY time. We went on Sunday, May 30th and this location was closed with gates locked so there was no where to leave the trailer and we had to make arrangements to turn it in the next day. There needs to be a place to leave rentals after hours.

Sara W. 
Rating:
5.0

Customer did not leave a comment.

SHERI C. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

I've rented from 2 different U-Haul locations this week due to moving. The first one it was a horrible experience. The one from today was a complete opposite. The workers were wonderful and helpful.

Anita Y. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

Had to come after hours to drop off truck. The lot was completely blocked and I could not park the truck on the lot. Had to leave the truck on the road. Need a way to open the gate after hours.

MIKAYLA A. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Gina F. 
Rating:
5.0

Greeted us on our arrival, very welcoming gentlemen!

MarySue D. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
3.0

This location was great. The rest of u haul inc is trash. Their lack of communication cost me 3 hours of time, extra mileage to pick up, and 3 hours of time for a moving company to set at my house while I was getting the trailer. Their customer service is ridiculous. Supposed to get a $50 dollar reimbursement with in 3-5 business days, was told yesterday that they can't get it to go threw. I will never use u haul again nor will I recommend u haul to anyone.

Ethan M. 
Rating:
4.0

Customer did not leave a comment.

Glen C. 
Rating:
2.0

Customer did not leave a comment.

Jo H. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Outstanding and above and beyond service

Michael D. 
Rating:
5.0

Customer did not leave a comment.

STEPFANNATHANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

N/A

Victor R. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Shaun F. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Cruise control!!!!!!!

Anthony J. 
Rating:
2.0

Advised that truck had slightly less than 1/4 tank of gas and that I should return it with 1/4 tank and that I would receive a fuel credit. It was in fact just above empty and I tried to adjust it to that but was already fueling up and unable to take a picture of the fuel level. When I returned the truck in Idaho, they said I should have received the fuel credit from Rock Hollow - pick up location. Also, the trailer had a flat tire that I didn't notice until after the it was loaded - had to go to SW 29 location to have tire replaced which delayed the start of my trip. Also had to go back the day after I picked up the truck to get the remaining 14 of 24 pad we reserved weeks prior. Really, fuel levels, flat tires and not enough pads to fill a reservation - that's just piss poor service. I have spent nearly $5,000.00 with U-haul in the past 3 months, but will not be considering you for future business. What a shit show!

Don M. 
Rating:
5.0

Customer did not leave a comment.

Williams S. 
Rating:
5.0

Staff was unbelievable, very kind and had me checked in, trailer hooked up to my truck in less than 15 mins and I was on my way. If I'm ever in need of a U-Haul in the future I will drive to Newcastle in a minute, it was that amazing of an experience... Tony MWC,OK

TONY R. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
3.0

She was nice!

NICOLE H. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Good, fast, easy service. Decent price. I'll use one again for sure.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Will use them again.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Kory R. 
Rating:
5.0

Customer did not leave a comment.

Bob J. 
Rating:
5.0

Customer did not leave a comment.

Stacy T. 
Rating:
3.0

The location that you automatically sent me was in Blanchard Oklahoma which is the closest drop off location but when I called them to see about dropping it off I was told that they were closed until further notice. I called the number in my text message and the lady said she would text me the address of the next nearest place which she never did she also said that she would fix my contract to show me putting on the extra miles to take it to the next closest place. She never did that either. So I was charged 20 more dollars to take do you haul to the nearest location. Not very happy with this experience at all

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

Customer did not leave a comment.

peggy W. 
No reviews have been submitted for this location.

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