Customer Reviews for Rocket City Storage
(U-Haul Neighborhood Dealer)

362 reviews

11101 Hwy 231 431 N   Meridianville, AL 35759

(256) 270-4159

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(256) 270-4159

11101 Hwy 231 431 N
Meridianville, AL 35759

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Felisa L. 
Rating:
5.0

Customer did not leave a comment.

Darlene N. 
Rating:
1.0

Have your customer service person not charge people for things that they didn't ask for!

Tamala M. 
Rating:
5.0

The staff was excellent. I will give them a perfect 10!!!

Jonathan B. 
Rating:
4.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

They have all kinds of equipment there. And everything is cleaned. When I rented the trailers she took the time to explain to me everything and how it worked and even offered to look me up another trailer she was very nice and very helpful.

Christmas J. 
Rating:
5.0

Your facilities are top notch, the staff is friendly, the truck was excellent, and the price is very reasonable. I'll return here the next time I need to rent. Thanks

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Lane S. 
Rating:
5.0

Trailer was ready to go when I arrived, hook-up was quick and easy. Drop-off the next day was also very quick.

Robert H. 
Rating:
5.0

Nothing service was excellent

ANTHONY H. 
Rating:
3.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Please improve the 24 share app! Took a hour out of my schedule to finally get checked out or lead me to a simple process because I really like the share 24!!-

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jeremy E. 
Rating:
3.0

Customer did not leave a comment.

Shatana D. 
Rating:
5.0

Didn't have any issues and the lady was very nice.

Robert P. 
Rating:
3.0

The lady at the desk, Teresa, was extremely rude and unprofessional. She was not helpful one bit! My husband asked her which vehicle we would be renting and her response was “match the key to the vehicles and figure it out.” Would not recommend using this location to future friends and family of mine because of this interaction with her we had.

Kelcy I. 
Rating:
5.0

Customer did not leave a comment.

Rickey M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry A. 
Rating:
3.0

I rented furniture pads and they were not given to me or placed in the truck

Luke H. 
Rating:
4.0

Customer did not leave a comment.

WALLACE J. 
Rating:
5.0

Customer did not leave a comment.

Majin C. 
Rating:
4.0

Make sure the trucks are cleaned and sanitized between uses.

TANYA F. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY R. 
Rating:
5.0

Customer did not leave a comment.

GEOFFERY C. 
Rating:
5.0

Customer did not leave a comment.

Ginger W.  |  Overall Experience 
Rating:
5.0

Great staff very helpful with rental.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA W. 
Rating:
5.0

Customer did not leave a comment.

CORY O. 
Rating:
4.0

Customer did not leave a comment.

Keith P. 
Rating:
5.0

Customer did not leave a comment.

DEREK K. 
Rating:
5.0

I arrived a few minutes after closing time but the lady stayed over so I could pick up my trailer. Thank you very much.

MICHAEL G. 
Rating:
5.0

I love picking up and dropping off here. The girls are amazing and very helpful.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

BRODY G. 
Rating:
5.0

Customer did not leave a comment.

MARIE M. 
Rating:
5.0

Customer did not leave a comment.

EVERETT K. 
Rating:
5.0

Excellent customer service. The woman that helped me was super nice!

FAY O. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
3.0

None

IKECHUKU A. 
Rating:
5.0

Customer did not leave a comment.

ALICIA H. 
Rating:
5.0

Trailer should have been clean inside. I ended up cleaning it

EDWARD M. 
Rating:
5.0

Fabulous place to keep your stuff!

Tommy B.  |  Overall Experience 
Rating:
5.0

Being indoirs with temperature/humidity controlled protected our items from mildew or danage from excessive heat. More than satisfied.

David H.  |  Overall Experience 
Rating:
3.0

Fast service

DENNIS W. 
Rating:
5.0

They were very helpful and professional. I will be doing business with them again!

Jerry T. 
Rating:
5.0

Nothing at all it was very clean and the employees was very nice.

KHADIJAH H. 
Rating:
5.0

The app would not let me upload pictures to return my truck after hours. I tried to make it work for 45 minutes, however I was never able to complete the return. I had to go through my browser and log into my account and complete the return that way. It was frustrating however everyone I interacted with was very pleasant.

Fernando M. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Jamie Z. 
Rating:
5.0

Nice, professional staff.

TRAVIS B. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Outstanding customer service!!

JERRY T. 
Rating:
5.0

Maye drop very easy.

stella S. 
Rating:
5.0

Customer did not leave a comment.

Norman H.  |  Overall Experience 
Rating:
5.0

Drop off was confusing since no one was there, but it all worked out.

MARCUS E. 
Rating:
5.0

Great staff and the facility is very clean. The units are affordable and accessible. I would recommend Rocket City Storage if you are looking for a nice place to store your items!!

Michelle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Nothing. Everything was good.

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

kirk B. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Can't think of anything at this moment that can be improve on.

David W. 
Rating:
5.0

The lady at the front desk ( Teresa ) was very sweet , kind and helpful .

FELICITA M.  |  Overall Experience 
Rating:
5.0

We stored our RV in this facility since they opened. We were always very satisfied with both the facility (accessibility, security, cleanliness) and the service. I would readily recommend Rocket City RV to my friends or anyone else. I wish them great success.

Robert M.  |  Overall Experience 
Rating:
3.0

Scanning of the Driver's Lic on the phone and then in the office prior to pick up the truck was a bit much. The picture of the lic should be enough.

Ben C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S.  |  Overall Experience 
Rating:
1.0

Air conditioner on truck did not work

PATRICK S. 
Rating:
5.0

The storage was very clean and plenty of lighting. Access to the storage was great. Gladly recommend this storage facility. Friendly staff Best regards BObbby and Linda Thigpen

Linda T.  |  Overall Experience 
Rating:
4.0

Make it to where you can rent tow dolly for an hr instead of 24 and make it cheaper for the hr use

MICHAEL V. 
Rating:
5.0

Computer system response was DEPLORABLE, system slow and glitchy. Took an hour to check out because of computer issues.

Shareef H. 
Rating:
5.0

Everything from the employees to the truck were wonderful.

JACQUELYN M. 
Rating:
5.0

Customer service was great. Very Friendly. Will use again. Thank You

Carol D. 
Rating:
4.0

The truck I rented had a smell of cigarette smoke in the cab. Noticed it because I am a non smoker.

Jerry H. 
Rating:
4.0

The two ladies at the desk are a treasure! Very pleasant and helpful. The truck I rented was beat up on the outside but clean on the inside. Overall it was a good experience

Nelwyn W. 
Rating:
3.0

After two hours of driving from Huntsville to Washington DC, the air conditioning stop working. I drove 26 hours in total. So, 24 hours of my driving on temperatures over 90o without air conditioning. The mechanical service was suck…! Not even an apologize…U-Haul was too quick to collect the money but not to resolve the problem.

FELIPEALEJANDRO S. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Miss Brenda was great and really helpful with my needs.

PAUL G. 
Rating:
5.0

Customer did not leave a comment.

Phil G. 
Rating:
5.0

Brenda did an amazing job taking care of my needs! She took time to make sure my vehicle was equipped with the correct wiring harness leading into booking my reservation, helped to properly connect my rental the day of pickup, and provided a safety inspection before I departed the rental center. Like I said, “Outstanding customer service and support!!!”

SCOTT H. 
Rating:
2.0

The truck was NOT properly maintained and I had to put oil in it because it kept losing oil pressure. It was the only truck that was available in the size I needed. I reported the problem at once. I wasn't even offered a refund for the cost of the oil I had to purchase.

Margaret K. 
Rating:
5.0

Trailer had mulch or some yard debris in it at pickup. Wheels are rusty with base material/metal flaking off.

DUANE G. 
Rating:
1.0

When returning the vehicle I had to honk loudly to prevent an employee from backing into me even though I was at a stop. I then went around the vehicle to park. So I went from a complete stop and moved about thirty feet. When I went in to check out I was accused by the desk clerk of speeding thru the parking lot. It's unclear how that is even possible in a 15' truck from a complete stop. Especially when I was working to avoid an accident that an employee of this facility was about to cause. Will never rent from again

TRACY J. 
Rating:
5.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

The ceiling leaked in the truck. I notified the Uhaul people and submitted a claim.

ANNA H. 
Rating:
5.0

Teresa was very pleasant and helpful in the process.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Laurie H.  |  Overall Experience 
Rating:
5.0

Wonderful experience, I would definitely recommend this place.

Harold G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
5.0

Very good customer service

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Customer did not leave a comment.

tiffany S. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

The office staff is spectacular.

ANNA H. 
Rating:
5.0

Customer did not leave a comment.

OBRENKA T. 
Rating:
5.0

Everything went well.

Richard W. 
Rating:
4.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Majin C. 
Rating:
5.0

my pick-up location was moved but no explanation was given, while service was still good, it was further for me to travel (local one-day rental)

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JESSE W. 
Rating:
1.0

Desk person was rude and the equipment had not been maintained - almost impossible to turn the crank to raise the trailer tongue. I later sprayed it with silicone spray and it was fine - 2 minutes on their part would have made a major difference to the customer. Will never rent from there again.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
1.0

Charged me for gas and they had the wrong information.

Barry C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
2.0

Had a reservation to pick up one mile from my house the evening before pick up was moved to a place ten miles from my house so that alone added to the price before I even picked it up

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
1.0

I refilled the truck back to its original gas reading at departure. Then was charged 23 dollars saying it wasn't back to where it was, I have never like uhaul because of this but figured I would give them a second chance and was charged again, so in total with the 50 I spent filling the truck back up I was charged over 300 dollars, I will never rent from there again. And the customer service lady was rude, when I did the online reservation I needed a dolly, furniture pads, and a tv box, I get there and she was charging me for a furniture dolly and two bags of pads, plus the dolly so we had to fix that and then by that time I wasn't in the mood to even ask about the tv box,

SHANNON B. 
Rating:
5.0

Customer did not leave a comment.

TOMMY B. 
Rating:
5.0

Nice place, my furniture was there for seven months and when I got it out not one speck of dust was on it. I highly recommend this place.

Raymond E.  |  Overall Experience 
Rating:
5.0

Clean and well lit facility. Easy and secure access to unit at all times.

Mike C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ginger W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Austin J.  |  Overall Experience 
Rating:
5.0

The entire staff and facility was excellent! The emails were not excessive but timely. We can not say enough about the staff and facility! Excellent experience....

Robin T.  |  Overall Experience 
Rating:
5.0

Friendly Staff!

Michael w.  |  Overall Experience 
Rating:
5.0

Very nice place ,the staff was great I have already recommended them to others ! Thanks to Traci who runs Rocket City! God Bless 👍🥰

Rita S.  |  Overall Experience 
Rating:
3.0

It was good

Gabriel W.  |  Reservation 
Rating:
5.0

Dave was so helpful and very hospitable! He had the paper work ready, we evaluated size of available units that would fit my stuff, and he was very personable. It was stress-free!

caroline b.  |  Reservation 
Rating:
3.0

I like the facility, but I tried to close my account one night during business hours and they were not in the office. The open sign was lit up, I even called, and nothing. Will try again.

LAUREN H.  |  Overall Experience 
No reviews have been submitted for this location.

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