Customer Reviews for Rockport Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rockport Rental

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Joey D. on

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mitchell r. on

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nothing excellent experience

Tom C. on

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TERRY M. on

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Great service, very helpful.

NEILL A. on

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Pascal K. on

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I was sent to this location by UHaul. I reserved on line. I drove by other locations that had multiple trailers of the size I rented. I had requested a different location that was closer and had several units of the size I need on the lot! Trailer was beat up with clearance lights that did not work.

Donnie J. B. on

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I had to call 3 different locations before a U-Haul trailer was found. the first location did not have a 10 X 12 trailer. Caused me to be late in loading it up.

JAMES S. on

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Nell S. on

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Was called hours before pickup stating the truck we contracted for would have be picked up from another city by us. After much stress and negotiating they finally agreed to pick the truck up themselves and bring it to the original location. Once that was resolved everything went well.

Velvet C. on

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The equipment was well maintained but wasn't swept out or clean. Could have used a quick wash. Great people though and I will certainly use location again.

Sheryl R. on

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Lisa K. on

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phil d. on

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Jane S. on

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charles r. on

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tim g. on

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tracy h. on

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Great group of people, went in to drop off trailer and before I could look up they had the trailer off and my paper work complete. Very good experience, will be back again.

Gary G. on

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Shane I. on

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Everything was fine.

Justin G. on

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For someone dealing with U-Haul the first time ever, it should be clear and stated that there is a drop-box for a key. I thought I read pieces of literature thoroughly, but did not do it enough. With previous companies offering moving trucks, I was often instructed to leave the keys in a distinct location within the vehicle itself so naturally, that is what I did(underneath the cup holder.) The dealer was helpful, but did not explain to me that I should leave a key in the drop box at the drop off location.

Gary G. on

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Jeff H. on

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KIRBY J. on

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terry s. on

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jaffe p. on

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Deanna O. on

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Pointed out what was incorrect immediately ands told me how to get it corrected...

William E. on

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Although I suppose the staff was friendly enough, the check-in was a bit of a challenge for what should have been a relatively simple process in my opinion.

RANDY C. on

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RANDY C. on

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Ted L. on

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unit like new - clean - good tires- and the help was outstandine.

CODY N. on

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MIKE C. on

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This was the worst rental experience I have ever had. The cab was filthy. Steering wheel, dash, seat, door and cup holders had sticky spilled soda all over them. There were food crumbs everywhere. I had to clean the inside before I used the truck. Also it stunk like cigarette smoke.

Linda H. on

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Randy C. on

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I'll be renting other equipment from them once we get moved down there!!!!

hugh t. on

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