Customer Reviews for Rockport Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rockport Rental

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

kay b. on

Rating:

Customer did not leave a comment.

Rafael E. on

Rating:

Maybe an actual after hours drop off area would of been helpful

Becky T. on

Rating:

Customer did not leave a comment.

Kevin S. on

Rating:

It was fast and great service

Becky T. on

Rating:

Customer did not leave a comment.

Thomas B. on

Rating:

U-Haul change the location where I was to pick up the trailer which was about 10 miles farther for me and then took for ever once I got to the location to pick it up. I went to the location where I had it reserved at and they finally figured out when they couldn't get in to their system that U-Haul had changed the location for my pickup.

Thomas R. on

Rating:

Remove the big barking dogs.

Patricia D. on

Rating:

Everyone was nice, courteous and helpful - above and beyond....

john m. on

Rating:

Customer did not leave a comment.

Winston D. on

Rating:

U-Haul told me the day I departed, over the phone, I would receive a $25 credit for my experience with pickup but drop off U-Haul didn’t know anything about it. I do not recommend using U-Haul with all the issues involved in pickup, broken strap and drop off.

Kerry G. on

Rating:

Customer did not leave a comment.

Joseph P. on

Rating:

Dog smell (there are several dogs in the office), barking, slow service. I’ll have to get another truck in the near future and will somehow insist on the location on Hwy. 35 that’s also a bookstore.

Karen N. on

Rating:

Customer did not leave a comment.

Alice R. on

Rating:

Everything is was great but I was charged more then what I was told it was 181.00 but changed 208.00

Albert G. on

Rating:

The only improvement would be to refund some of the rental fee.

Sabrena H. on

Rating:

Customer did not leave a comment.

barry h. on

Rating:

Customer did not leave a comment.

nicholas r. on

Rating:

Customer did not leave a comment.

teresa s. on

Rating:

Customer did not leave a comment.

Bart L. on

Rating:

This was the worst rental I have ever had ordered on line it said trailer in Victoria that was motel tried the U-Haul on Sam Houston did not have one they sent me to Ingleside call them they said they had one, drove down there they didn’t have one finally found one in Rockport Tx. I drove 160 miles and finally got one 40 miles from my house I think I have rented 5 units from U-Haul and will need s large truck at the end of this year. After this mess I may rent a truck from someone else . Don’t know what the problem was but it cost me extra gas a time. All the people a the Rockport did an excellent job, every body else needs to pay more attention to what there doing.

Eric A. on

Rating:

Customer did not leave a comment.

Chet Z. on

Rating:

They over charged me $23.90 for fuel, I left more fuel which was only an 1/8 of a tank lame! So I think I deserve a refund for that amount. Truck was new drove excellent, I just wish I could brag about the expeirence but I can't ,I give it a 4 on a 1- 10 , overall I do love U-haul used you many times in my life moving around the USA, not bitter just wish you were fair, I cleaned and washed the floor boards and swept the back out ,thank you Chet Zelazny

john t. on

Rating:

Customer did not leave a comment.

RODNEY W. on

Rating:

Location very dirty. Service was slow. Person helping over charged and said i had to take it up with customer service.

jamette m. on

Rating:

I think the staff was professional, respectful and efficient, thanks u haul

Jason D. on

Rating:

Customer did not leave a comment.

Gregory B. on

Rating:

Customer did not leave a comment.

levon w. on

Rating:

Customer did not leave a comment.

connie m. on

Rating:

Customer did not leave a comment.

GARY C. on

Rating:

Customer did not leave a comment.

Benny K. on

Rating:

Customer did not leave a comment.

RONALD G. on

Rating:

Was not open It would have been nice if we had gotten instructions once we selected a drop-off site as to how to dropoff to a closed location. Also, the website says that 2 days is allowed on a rental, but were told this was not the case. Also, it was not clear as to where to leave a truck being returned, especially since there was flooding.

Doug B. on

Rating:

Nice folks enjoyed the experience

Richard F. on

Rating:

Customer did not leave a comment.

steve d. on

Rating:

Customer did not leave a comment.

Shane I. on

Rating:

The person that rented me the truck was WAY too slow and also got the milage on the truck wrong. Acted like I was bothering him. Then when I turned the truck in it took FOREVER for the 2nd person to get it fixed, because the first person wasnt there! I will never rent there again!

John M. on

Rating:

Customer did not leave a comment.

Joseph T. on

Rating:

Customer did not leave a comment.

Dawn g. on

Rating:

Said they would prorate. Did not.

James D. on

Rating:

It took almost an hour to be talked to and finally get the truck. Hopefully will never have to use this location again.

Mary B. on

Rating:

No improvement needed. Everyone was courteous and very informative. Thank you.

Richard P. on

Rating:

Customer did not leave a comment.

Ina L. on

Rating:

Customer did not leave a comment.

Rodney J. on

Rating:

Customer did not leave a comment.

Robert M. on

Rating:

Customer did not leave a comment.

Dionne B. on

Rating:

Customer did not leave a comment.

Michael H. on

Rating:

Awesome service and awesome truck! Couldn’t have asked for better…

Joey D. on

Rating:

Customer did not leave a comment.

mitchell r. on

Rating:

nothing excellent experience

Tom C. on

Rating:

Customer did not leave a comment.

TERRY M. on

Rating:

Great service, very helpful.

NEILL A. on

Rating:

Customer did not leave a comment.

Pascal K. on

Rating:

I was sent to this location by UHaul. I reserved on line. I drove by other locations that had multiple trailers of the size I rented. I had requested a different location that was closer and had several units of the size I need on the lot! Trailer was beat up with clearance lights that did not work.

Donnie J. B. on

Rating:

I had to call 3 different locations before a U-Haul trailer was found. the first location did not have a 10 X 12 trailer. Caused me to be late in loading it up.

JAMES S. on

Rating:

Customer did not leave a comment.

Nell S. on

Rating:

Was called hours before pickup stating the truck we contracted for would have be picked up from another city by us. After much stress and negotiating they finally agreed to pick the truck up themselves and bring it to the original location. Once that was resolved everything went well.

Velvet C. on

Rating:

The equipment was well maintained but wasn't swept out or clean. Could have used a quick wash. Great people though and I will certainly use location again.

Sheryl R. on

Rating:

Customer did not leave a comment.

Lisa K. on

Rating:

Customer did not leave a comment.

phil d. on

Rating:

Customer did not leave a comment.

Jane S. on

Rating:

Customer did not leave a comment.

charles r. on

Rating:

Customer did not leave a comment.

tim g. on

Rating:

Customer did not leave a comment.

tracy h. on

Rating:

Great group of people, went in to drop off trailer and before I could look up they had the trailer off and my paper work complete. Very good experience, will be back again.

Gary G. on

Rating:

Customer did not leave a comment.

Shane I. on

Rating:

Everything was fine.

Justin G. on

Rating:

For someone dealing with U-Haul the first time ever, it should be clear and stated that there is a drop-box for a key. I thought I read pieces of literature thoroughly, but did not do it enough. With previous companies offering moving trucks, I was often instructed to leave the keys in a distinct location within the vehicle itself so naturally, that is what I did(underneath the cup holder.) The dealer was helpful, but did not explain to me that I should leave a key in the drop box at the drop off location.

Gary G. on

Rating:

Customer did not leave a comment.