It was perfect. Clean, efficient, kind. An excellent away to I rent a van for a few hours. Thank you.ANNE C.
Customer Reviews for Rockstar Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really didn't find anything wrong with the service..Dayton M.
Customer did not leave a comment.Melanie M.
Customer did not leave a comment.BRANDIS K.
Must enter facility on back street, not listed address. Difficult to tell location at night. Key drop box was wide open with no lock on it.CHRISTIAN R.
Everything was fine. The truck was clean and worked as it was suppose too.DAVID M.
Customer did not leave a comment.Angela W.
Customer did not leave a comment.PATRICIA B.
Customer did not leave a comment.Jessica S.
The young black guy that's working there is very rude smart aleck I would never come back to that store again the University Avenue store in MidwayDarryl B.
Customer did not leave a comment.Lauren D.
Customer did not leave a comment.Anisa S.
The service was great!Elizabeth G.
Very friendly attendant who checked in our equipment.Bradley L.
Customer did not leave a comment.TODD D.
Staff was late by 30 mins but went through the check in just fine. There were also a ton of uhaul moving blankets in the truck.Leng Y.
the truck smelled like horse poopEmily A.
Customer did not leave a comment.VICTORIA R.
Have more professionalism with the employees, make sure they go over everything that the customer needs to know and what will be paid, even if they've used the company beforeLOUANN C.
Customer did not leave a comment.PAO V.
I stopped my moving because the truck shook so bad in the front when you hit the brakes at 55mph that doesn't feel so good. If they didn't have my card on file I don't think I would have paid you guysHARDY A.
Customer did not leave a comment.LAMONT M.
Keys were not in the correct lock box for contactless pickup. Had to wait for the other renter to show up and switch keys.Rachel H.
Impossible to find but the people there helped me out big time and we're really cool.Grant S.
Your 24/7 service is god awful. Trying to get the truck checked out online and over the app is one of the most confusing, broken systems I have seen. I had scheduled pickup at 8 am. I was in the lot sitting next to the truck at 8 am and your website wouldn't update saying I was in the correct location until after 9 am. But it still counted that hour as part of my rental. Thankfully I didn't need that hour, but wasting time due to a bad system on your part is not cool.Jesse K.
Nice customer service, but location was a mess and pretty sketch. Truck reeked like cat pee and cigarettes.KARL K.
Customer did not leave a comment.Corey L.
No problemsElizabeth O.
This location on google maps points to the inside of a warehouse. There was white dog hair in the cab.Tom W.
Customer did not leave a comment.BRETT E.
I think the customer and the rental agent should examine the vehicle condition together before the customer leaves, rather than just have the customer review photos from his phone.KEVIN R.
Did not have reserved quantity of blankets on-hand.PETER F.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.Janet Y.
I was double charged on my credit card and that needs to be resolved.Jennifer A.
Customer did not leave a comment.Mulbah M.
I did not interact with anyone because I dropped off when they were closed. But they have no signs, and the return was very confusing.Oscar Enrique C.
Seemed to be stuck in approval pending at check-in - person on-site went inside to process approvalMelissa H.
Customer did not leave a comment.PATRICK C.
The Uhaul check in process was incredibly time consuming, overly complicated and frustrating. It took over a half an hour which cut into our already short rental time. Highly disappointing. Would reconsider using U-Haul in the future due to the check-in process.Mitchel M.
No one was there; I dropped it off early, about 8:00. While there I called the number for Rockstar Automotive, but got a recording only; the recorded message just says "leave a message" without identifying the business so I could not really tell if it was the right place. I tried, as instructed, to use the U-Haul website, which started to work but when it got the place where the app wanted to confirm my location it could not read my location, even though I followed the instructions to let the U-Haul app have my location. BEcause I had a plane to catch I could not wait around. I had my husband call through the morning, then called Rockstar when I got home. No answer, ever. Late in the afternoon I called U-Haul. Waited nearly an hour on hold (after being told my approximate wait time was 15 minutes). When I finally spoke to a person (who was very lovely and helpful), she could confirm that the truck had not been checked in, had only the number for Rockstar that I did, but told me that she had put in a notice for them to call me when the truck was marked received. I did, the following day, get an email confirming that the truck was checked in, but nobody called me. Not only was the wait time on the phone nearly an hour, your hold music (if it can be called that) is horrible.SIOBHAN M.
Customer did not leave a comment.SADE A.
After calling and confirming after hours pickup the code for the key box was not provided. Luckily, I presume an employee drove in and gave me a phone number to call. Three phone numbers later I talked to a U-Haul employee I believe, and did get the code. The bind I got into was the storage unit I needed to empty out closed at 9pm and loosing about 90 minutes trying to get the truck was frustrating. This is the first time I had difficulties getting a truck and I have used U-Haul numerous times in the recent past.Christopher S.
Customer did not leave a comment.NICOLE N.
I picked up the truck and and I end up putting more gas in then it had in it when I first picked it up then she still charge me an extra 1450 for gas she tried to tell me it was full when I picked it up and that was a lie because it wasn't even on the line right before. I picked up the truck I didn't even go that far it cost me $30 in gas just to go from 619 Mendota Street went to 1166 Hazelwood off of Maryland it's like 5 minutes away from my house so was not happy I felt like they took advantage of me and overcharged me for gas I have a truck myself and $10 last me all day I can understand if I was going across town but literally it's 5 minutes away and to charge me 1450 after already put $11 in gas in is crazyNICOLE L.
Great work! Location was a little hard to find initially but we found it and the people in the office were nice and helpful.Leng Y.
Customer did not leave a comment.RENEY B.
I wasn't aware that there wasn't a safe place where the dolly could be out up safely. And I didn't know there wouldn't be some sort of hatch to make putting furniture into the truck easier. There wasn't any kind of explanation of how the truck works upon my arrival after stating I've never used one before. No kind of equipment demonstration . So I had to figure everything out on my own.ISIS S.
I reserved my truck, for a mobile pickup, at 8am. I couldn't get it until they opened. I added furniture blankets and a dolly to my order, but they didnt have it. I was disappointed to find out that I couldn't pick up the truck at my reserved time, and on top of it I didnt get the items I required with my order. 2/5 starts for me.KYLE C.
Friendly staff, clean truck! No complaints.Katrina R.
crowded parking lotron S.
I am frustrated with how frequently uhaul changes my pickup location. This has happened with the past 3 rentals. In this case, the location was not open at the time my family planned to start moving my grandmother, which required us all to adjust our schedules. I chose the original pickup location because it was closest to my home. In the future I will be choosing another rental company even if they are farther away.John C.
Customer did not leave a comment.JUWON M.
Customer did not leave a comment.Randy B.
Customer did not leave a comment.andrew B.
There were no other trailers at this facility so questioned leaving it there since no one was there.Timothy G.
hi there, we got the tires checked out by coincidence and the tire people told us that the trailer tires were dangerously low, so that was concerning. the trailer was also quite dirty but that was less of a big deal.Samuel R.
Customer did not leave a comment.KEVIN K.
Customer did not leave a comment.OSMAN M.
Customer did not leave a comment.NATASHA C.
Customer did not leave a comment.James S.
We were about to drive from MN to Alaska, cutting through Canada and snowy Rocky Mountains in a cold October, all during COVID19. We were extra careful in asking after a good truck and we were very happy with the maintenance of the vehicle and the staff as they answered our questions and were just warm and friendly to us. It put my anxiety to rest and we had a disaster-free adventure.Melissa K.
Customer did not leave a comment.ROBERT V.
Did the drop off with out anyone there. Great location for the East Side of Saint Paul.Alan A.
Customer did not leave a comment.Nicole M.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.kathrine C.
BEST UHAUL AROUND!Beca C.
Customer did not leave a comment.Mark A.
I had ordered a hand truck but they didn't carry them so I had to go to another UHaul site and wait nearly an hour to rent the hand truck.MARY V.
They are nice people,helpful, don't be afraid to rent there rental truck. They love to help you.Say P.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.robert Y.
Brakes could have been better..James H.
Customer did not leave a comment.MARY B.
no one was at the location when they were suppose to be open, so i call u haul and let them know i was dropping off the trailer. So i did not have any contact with any person there. It was a old parking lot of a warehouse and a used car lot, but it did work for drop off. As i was waiting a other person showed up wanting a rental and was in a hurry but could not rent anything as 1/2 hour after they were to be open no one was there to open business. Not a good way to run a business.GREGORY M.
Customer did not leave a comment.Putheary N.
Very friendly and helpful people. They helped me a lotDavid M.
Van was not where described. Bigger issue was no warning for all the extra steps in the middle of winterJacob F.
The U-Haul service people I spoke with on the toll free number were poor.John L.
Customer did not leave a comment.eric O.
Be honestDANNY B.
Sign not bold enough to find but overall, everything was good.Pa Chia X.
Customer did not leave a comment.Steven H.
Hopefully the online checkin works better in the future.Angelica A.
the manager/employee was very friendly and answered the phone call right away. he made the dropoff very quick and easy. It would be nice to have markings in the parking lot indicating that this was a uhaul dropoff/pickup spot. I had to call to make sure I was going to the right placeBenjamin S.
Info said they opened at 10am but we were anxious to get going on the move so arrived about 15mins earlier and the young man running the office was already there and got us checked in and on our way.Karen L.
You made it quick and easy to both pick-up and drop off! Excellent customer service.Ellen K.
Signage outside the parking lot would be helpful, it took me a bit to figure out how to get to the actual location from google maps.Paul R.
Person who was at the location left for lunch and I had to wait for 30 minutes for him to come back. I rented a dolly with my online order and was not advised ahead of time that it would not be available.Adrianna A.
Equipment was HOURS later than promised (guaranteed) time. I thought I was supposed to get $50 if my reservation wasn't ready? Super dissatisfied, likely won't use uHaul again at this pointryan P.
Customer did not leave a comment.Audrey H.
One man office and he didn't inspection the truck and tow and didn't connect the signal cable to right way.Chun C.
This time I feel so disappointed in U-Haul service. I ordered 20' truck and full car tow on last . Pick-up location is apple valley nearby my house. When I placed the order them website showed it was available. Two days before I pick up the truck they informed me that the place to pick up the truck and tow was 25 miles from my home address!! I did not even get a dolly in that far place!! I have to go to another branch to pick it up!! The truck and tow did not do any inspection even the signal cable if the tow were not connected!!!Chun C.
Great service overall.Simone G.
Customer did not leave a comment.Janice R.
Much better pre-rental inspection, cleaning, etc.BRIAN P.
They had my truck blocked in. Had to drive around one of them up on the lawn to get out. Dumb.James S.
Customer did not leave a comment.Blai L.
Really nice people. FriendlyCarlos T.