Customer did not leave a comment.KEVIN K.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.OSMAN M.
Customer did not leave a comment.NATASHA C.
Customer did not leave a comment.James S.
We were about to drive from MN to Alaska, cutting through Canada and snowy Rocky Mountains in a cold October, all during COVID19. We were extra careful in asking after a good truck and we were very happy with the maintenance of the vehicle and the staff as they answered our questions and were just warm and friendly to us. It put my anxiety to rest and we had a disaster-free adventure.Melissa K.
Customer did not leave a comment.ROBERT V.
Did the drop off with out anyone there. Great location for the East Side of Saint Paul.Alan A.
Customer did not leave a comment.Nicole M.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.kathrine C.
BEST UHAUL AROUND!Beca C.
Customer did not leave a comment.Mark A.
I had ordered a hand truck but they didn't carry them so I had to go to another UHaul site and wait nearly an hour to rent the hand truck.MARY V.
They are nice people,helpful, don't be afraid to rent there rental truck. They love to help you.Say P.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.robert Y.
Brakes could have been better..James H.
Customer did not leave a comment.MARY B.
no one was at the location when they were suppose to be open, so i call u haul and let them know i was dropping off the trailer. So i did not have any contact with any person there. It was a old parking lot of a warehouse and a used car lot, but it did work for drop off. As i was waiting a other person showed up wanting a rental and was in a hurry but could not rent anything as 1/2 hour after they were to be open no one was there to open business. Not a good way to run a business.GREGORY M.
Customer did not leave a comment.Putheary N.
Very friendly and helpful people. They helped me a lotDavid M.
Van was not where described. Bigger issue was no warning for all the extra steps in the middle of winterJacob F.
The U-Haul service people I spoke with on the toll free number were poor.John L.
Customer did not leave a comment.eric O.
Be honestDANNY B.
Sign not bold enough to find but overall, everything was good.Pa Chia X.
Customer did not leave a comment.Steven H.
Hopefully the online checkin works better in the future.Angelica A.
the manager/employee was very friendly and answered the phone call right away. he made the dropoff very quick and easy. It would be nice to have markings in the parking lot indicating that this was a uhaul dropoff/pickup spot. I had to call to make sure I was going to the right placeBenjamin S.
Info said they opened at 10am but we were anxious to get going on the move so arrived about 15mins earlier and the young man running the office was already there and got us checked in and on our way.Karen L.
You made it quick and easy to both pick-up and drop off! Excellent customer service.Ellen K.
Signage outside the parking lot would be helpful, it took me a bit to figure out how to get to the actual location from google maps.Paul R.
Person who was at the location left for lunch and I had to wait for 30 minutes for him to come back. I rented a dolly with my online order and was not advised ahead of time that it would not be available.Adrianna A.
Equipment was HOURS later than promised (guaranteed) time. I thought I was supposed to get $50 if my reservation wasn't ready? Super dissatisfied, likely won't use uHaul again at this pointryan P.
Customer did not leave a comment.Audrey H.
One man office and he didn't inspection the truck and tow and didn't connect the signal cable to right way.Chun C.
This time I feel so disappointed in U-Haul service. I ordered 20' truck and full car tow on last . Pick-up location is apple valley nearby my house. When I placed the order them website showed it was available. Two days before I pick up the truck they informed me that the place to pick up the truck and tow was 25 miles from my home address!! I did not even get a dolly in that far place!! I have to go to another branch to pick it up!! The truck and tow did not do any inspection even the signal cable if the tow were not connected!!!Chun C.
Great service overall.Simone G.
Customer did not leave a comment.Janice R.
Much better pre-rental inspection, cleaning, etc.BRIAN P.
They had my truck blocked in. Had to drive around one of them up on the lawn to get out. Dumb.James S.
Customer did not leave a comment.Blai L.
Really nice people. FriendlyCarlos T.
Customer did not leave a comment.Laurie I.
The location was apparently robbed the day of pick up. Was told I would be contacted to direct me to an alternate drop off location, I was not. I was also charged twice and have not yet received reimbursement. Overall terrible experience.Jeff N.
Very helpful. will use againBruce C.
Overcharge my account and I'm seeking legal attention for this actionAaron B.
Customer did not leave a comment.Sadan N.
London was very helpful...great guy!chuck M.
Have the dealer receive training on uhaul rentals. Have the dealer work with uhaul to ensure all equipment is ready to rent. Have the dealer clean up and improve the condition of their facilities.Clifford B.
Dropped off equipment after hours. Location was an industrial area with many old buildings, the Hertz location was a little tricky to find since there was n noticeable UHaul signage on the street or the building.Jeff J.
Wow outstandingNathan V.
Serious safety error as tech did not secure trailer tightly enough. It came off in bad section of Richmind 4 miles from return location. Thankfully no physical damage done, but the emotional damage could have been avoided per the helpful delivery staff who helped my daughter return trailer safely. Please reprimand staff at St.Paul location. I'd like to be reimbursed at least half my expenses and have it come from St Paul technician salary.Michelle C.
I scheduled an 800am pickup through TruckShare and had to wait til 10am for the office to open since no one on staff moved my truck from the night before. It WAS STUCK IN BETWEEN 3 DIFFERENT VEHICLES. No apology given, just â€œoh I didn't think about thatâ€ from the employee.Vu H.
The guy in charge here is just wonderful. He's helpful and cheerful. The national company, well.....Bottom line is, it's THIS proprietor who has my loyalty.petra F.
Great customer service, outstanding experience. On top of everything.Petra F.
I've been a good customer but you charged me a 50% late fee on a veteran's pension that means I'll be eating tuna for a week. I'll look for other vehicle rentals now.petra W.
U-Haul customer service receives a ranking of VERY POOR for me. I reserved the truck three-plus weeks in advance to pick it up in Golden, CO - after calling a handful of times I found out my requested truck would only be available at a location 30 miles from Golden. U-Haul never provided me proactive service, it was up to me to contact customer service ALL of the time. Even on the day before and the day pf my PU I had to make certain where the vehicle was located. What a shameful way to treat a customer for a business that has been around for so many years.Jeffrey L.
The guy who helped me @ this location was very helpful & kind, but it was the 3rd site I was sent to between 8-10 am & they had screwed up my reservation, as well as another woman's @ the same time. Not acceptable!linda K.
Very bad all around, unethical, unauthorized charge on my card. They better fix this fastPaul G.
Customer did not leave a comment.James E.
The LOCAL guy was AMAZING. Uhaul the company, though? They SUCK. They hoover. They suck so bad they change the air pressure in a room. They suck so bad people get dizzy from oxygen deprivation. They suck so bad they should sell vacuums. Their phone system sucks, too----on hold for more than an hour over four phone calls, only to get smarmy dicks who argued over the email I got FROM the bloody company. "That's not a contract number," one said smugly. That's funny, because the uhaul email SAYS it's a contract number. Chat gets dropped. They REPEATEDLY tried to pass a receipt from THE EIGHTEENTH as being TODAY'S. It's the 27th. They don't listen, so no wonder their record keeping SUCKS. They can't even tell WHAT DAY IT IS?Petra F.
Be on time. Owner was late opening up. Cab of truck was dirty and had garbage in it.Nancy P.
inside of trailer could be cleaner. Otherwise trailer hauled just fine - no problems.Christopher S.
This was horrible! When signing the contract the seller made sure to not mention the miles, only the gas I need to get it back by. I took a picture for my own benefit so I wouldn't drive over the miles I expected to. Once finished I find out the miles were pushed back to almost 100. I have gas receipts and a picture of the miles. Didn't think they would pull a fast one. Please fix my over charge. I will never go there again. Never unprofessional in all ways. Please check past rented miles to check for the over charge.Holly S.
The staff person was very helpful and pleasant, however, he made several mistatements including: He stated that when i returned the vehicle, and could change payments methods to a different car...which i was not allowed to do. I was asked if i wanted any additional insurance and i clearly stated "no", and when i was given my final receipt at the return location, i was charged $54 for Safe Move insurance, again, which i did not authorize.JONATHAN W.
Friendly staff! Very easy pickup and drop off! I reserved the Uhaul (without a reservation) upon arrival and was out the door in 5 minutes! Very simple and easy! A+ to the staff!CHET M.
Customer did not leave a comment.Kathleen T.
Customer did not leave a comment.JIM R.
Customer did not leave a comment.ruth K.
The address on the dropoff location was empty and closed. When dialed the phonr # listed, someone came to help us.Chieri C.
They were absolutely fantastic for helping me move on a crazy snowy day. I would most certainly recommend them!Corey N.
Good services.apollo S.
It was a after hour drop off on Sunday so no one there working.tou C.
My truck was given to me with a quarter tank of gas, also my transport was available when i was scheduled to pick it up. The tire straps would not stay on my tire after i had an uhaul employee help with my load and securing the vehicle. I got to my destination only to have to go to three different storage location to find out that they had no units available or none big enough for me.Jacquie U.
Customer did not leave a comment.Roman K.
Customer did not leave a comment.Crystal P.
No one there, had to self check in, which is fine, but would rather check in, in a safer location with an actual person. Thanks!Troy R.