Customer Reviews for Rockville Auto Boutique

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rockville Auto Boutique

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FRANK C. on

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allow one-way drop off

Paul N. on

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Having used truck share 24/7 a number of times now, it seems that the vehicles are never properly cleaned. This is not location specific, it's seems to be an unfortunate consequence of the truck share program

Dan V. on

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eric k. on

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But only because of the gentleman who help me was very caring and helpful in getting me into A rental when the truck I was supposed to have was missing the side view mirror. He went above and beyond to get me another one without any hesitation. This person was very knowledgeable and is certainly an asset to uhaul company. As I said before if it wasn’t for him I wouldn’t Reccommend this location at this time.

MARION F. on

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lisa l. on

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Paul P. on

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Kerry H. on

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Timothy K. on

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Kevin S. on

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Jeff L. on

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Idk but the guy at the place, I think his name was Todd, was EXCEPTIONALLY HELPFUL and, just as one example, he showed me how to get a GPS application that had routes for commercial vehicles. Very cool!!!

TANYA R. on

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I went to pick up the truck and I was told it was at a different location. I asked for an address since on the confirmation email it didn't give a specific address. On top of that, when I first scheduled the reservation, the rep said the pickup location was in Island Park and I had to drive Rockville Center (not the same town). When I showed up to the gas station, the gentlemen turned to me and asked about the mileage. I said I didn't know (since I had calculated from Island Park) and he then went on a rant about how customer expect him to know the mileage. Then shared examples of past experiences and overall just took longer than usual to rent out the truck. I've used UHAUL plenty of times in the past, but this time, it sure dissapointed.

DAVID N. on

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Absolutely perfect experience. Would gladly recommend them. Thank you

Jack G. on

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MATAN L. on

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Everything was great. The truck was comfortable, clean, and easy to drive. Thank you!

Jeff L. on

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LUKIE H. on

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GARY C. on

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ladislav k. on

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PHILIP F. on

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Prakash T. on

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Gregory V. on

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I was surprised by this location as I thought I had reserved truck at larger location on Maple Ave in Rockville Centre. After visiting the large location, I was informed of my actual reservation here. Services provided were excellent. The fact that you can refuel st this site is added benefit.

Richard V. on

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Attendant was AWESOME !!!!!!!!

Shahna C. on

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JERRY M. on

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My only comment is that I left my car at the location with my keys and some one drove it 6 miles. I took a picture of my mileage before and and when I returned the truck I noticed 6 miles were added to my car. Unacceptable. No one has any right to drive my car without my permission. Thank you.

FRANK Z. on

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Everything was terriffic.

Dominick C. on

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The rep at the Gulf Station JERRY was polite and the process was quick and easy Would use the service again from this location if and when needed Jerry made my experience a good one thank you

Cynthia M. on

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This was the single most ridiculous and disappointing experience I’ve had in a long time. Your app is horrendous — painfully bad. What is the point of automation when a step literally says, “Show this screen to a U-Haul representative at the sales counter to receive your key”?? Then my contract couldn’t be found, despite my jumping through your ridiculous hoops (e.g., all the damn pictures and chatting with a remote employee who confirmed my face and called ON THE PHONE LIKE IT’S 1983 three people I know), and whomever the genuinely kind and helpful representative tried to call didn’t pick up. So I had to walk to the next place for help, but they couldn’t help me — they just gave me a number I had to call three times to confirm that, yes, I did book the rental of the identifiable van at the proscribed location at the (now over an hour later) time. Then I had to walk back and finally get the stupid van I wished I’d never rented in the first place because it shouldn’t take this long or involve this much walking or be so archaic and silly. Your app SUCKS! Your only saving grace is your kind staff, who absorb criticism of your awful app and strive to provide decent customer service in spite of it. Stop making them be apologists, and get your shit together. As for me, I think I’ll rent from Penske or Hertz or whatever from now on. You made me feel stupid, and I’m not. My experience was LOUSY!

Owen D. on

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Very friendly and helpful. In and out in no time??

Melissa B. on

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jorge m. on

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Very efficient, thanks.

Philip B. on

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Although where I picked up the van was easily accessible and the attendant was very friendly I did have one issue. The original place I had to pick the van up at was changed. I did not receive any notification about this switch. Luckily the new address wasn't far however I feel some notice of this change should of occurred. I do hope you listen and allow some notice to your other customers so the same will not happen to them.

Michael K. on

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Ronald T. on

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VIJAY M. on

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Michael S. on

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Pleased with experience

Mohammed S. on

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I moved my reservation and picked up close to 2 hrs later and dropped off 1 hour later and they charged me for an extra day...

angela s. on

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Next time there should be an actual U Haul return location that is existent on my paperwork. There is no “U Haul” in Roosevelt, NY 11575 at 43 Debevoise Ave. Very frustrating experience of finding a place to return this rental without having to use extra mileage. The return in Ideal supermarket in Baldwin, NY at 865 Merrick Road was also useless.

Brian K. on

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kevin r. on

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You Should just give me 1 bill, I recieved a bill for $92 & change & when I got home on my computer aNew bill for $103.36. I never signed that reciept. They charged me once & then charged me after I left. A higher price.

Cheryl W. on

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RUDY N. on

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If you sending a customer to a different location offer to deduct some of the mileage

Nicholas A. on

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bianca m. on

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DIANE S. on

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Glen S. on

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Easy to rent, cheaper than expected. Almost paid $160 at enterprise.

ROBERT D. on

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Hands down the best experience I've ever had to deal with the only way this could be a better experience as if you didn't charge me for the rental everything was perfect. The staff was extremely pleasant as well as super helpful very accommodating. I would recommend anybody using this Uhaul rental service station.

john i. on

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Adam M. on

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The attendant made drop-off a 30 minute disaster. I had to argue about whether the gas meter (which I just filled 1 block away) was at 3/4 or 6/8. I showed him how the dial was halfway between half and full, that 6/8 was the same thing as 3/4. Then he took my original contract and never returned it. I will purposely never use this location again.

Susan S. on

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The gentleman eas very courteous and helpfull. The customer Service Dept was Awful… I was on hold for over an hour and went and was able to speak to a live person he told me to hold on to put me through another department which nobody picked up so I had to call back again and waste another 40 minutes of my time. Just awful!!!

Luigi T. on

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MATTHEW B. on

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Adda S. on

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The Attendant at the station was patient and helpful. However we had a problem checking out and paying our mileage fee of .44 cents. Spent 30mins waiting for the computer to complete our order. Super frustrating and uncessary. Please note the app was not allowing me to complete the drop off. Would not let me go past the odometer reading and picture.

Michele S. on

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Michele S. on

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DARREN E. on

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Francisco L. on

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Dameon W. on

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Rented the Uhaul on line, and schedule the pick up at 360 sunrise highway in NY. Went to pick up Van and was told that my reservation pick up is in Missouri. Also told that i cannot leave Van in Delaware, so i had to drive an extra 50 miles to drop off van in Swedesboro N.J. Was not informed about this when booking on line.

Terence M. on

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Lilliana F. on

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Michelle C. on

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Maureen M. on

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My van was snow-free and warmed up for me when I got there. I appreciate the consideration.

Leonardo V. on

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Excellent service, quick response, great equipment. Fantastic moving experience

Gerard A. on

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Very nice experience. Mark was awesome!!

Alex G. on

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Mary M. on

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Five stars. Clear on reasons for charges and return was super easy and smooth process. Would come here again.

lindsay l. on

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N/a

John R. on

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Ronaldo g. on

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Colleen S. on

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The guy was very nice quick efficient service.

Paul H. on

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Peter P. on

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Thomas P. on

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Great Service and Truck

Miguel T. on

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Michael B. on

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edward c. on

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This isn’t towards the pick up location great guy but I don’t know where else to write this. Worst experience ever drop off location was closed. Terrible customer service had to pay for more fuel after I filled up already. No help uhal never again I’ll rent else where..

Tina M. on

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Love it! So easy and the staff were fantastic!!!

MARYANN C. on

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The entire process was exceptional What a great business I will use them again!!!

Nina D. on

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The manager was not there, it took several hrs to get he truck

Tiffany M. on

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The entire process was a mess

Cristina K. on

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The man that was helping me was rude he said that this was not his job. He did not want to help. He was using foul language, he did not know how to use your computer system. He was playing music and more concerned about his music playing and telling me that this is not his job then anything else

James P. on

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james b. on

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lower ur prices. and DO NOAT ask to Bye ME for On Demand tv shows!!!!!!!!!!!!