Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wish there was a way to not be charged an extra day, when dropping off after the office has closed.
Brian G
Rating:
5.0
Customer did not leave a comment.
Chris J
Rating:
5.0
Customer did not leave a comment.
Alan P
Rating:
5.0
very friendly and fast!
Mark C
Rating:
5.0
Owner of location was very kind and helpful!
Jake R
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
MOHAMMAD N
Rating:
5.0
Customer did not leave a comment.
Julio P
Rating:
5.0
Customer did not leave a comment.
TOMMY G
Rating:
5.0
Customer did not leave a comment.
Kellen K
Rating:
4.0
Customer did not leave a comment.
James H
Rating:
5.0
Customer did not leave a comment.
Emmanuel A
Rating:
4.0
Customer did not leave a comment.
linda m
Rating:
5.0
My reservation was switched to this location after a truck was not returned. Some of the rental equipment was not available at this location but the UHaul rep made arrangements for this equipment at another location.
David R
Rating:
5.0
Customer did not leave a comment.
Guillermo M
Rating:
5.0
Customer did not leave a comment.
Jason L
Rating:
5.0
My rental experience was perfect . Last minute and holiday weekend and you didn't let me down . Would recommend and plan on using you guys again hands down . I did make a mistake and instead of putting the truck keys in drop box I put them in the back of the truck . Sorry if I inconvenience anyone
Michael A
Rating:
5.0
Customer did not leave a comment.
Merceda W
Rating:
5.0
Customer did not leave a comment.
Jaime C
Rating:
1.0
Contactless pickup was not contactless. A/C in rental truck did not work.
Wayne R
Rating:
5.0
Customer did not leave a comment.
Chris M
Rating:
5.0
Great service and excellent communication skills. Fantastic, thank you.
Phillip H
Rating:
4.0
The smart phone self pick up and return is a disaster. Many of us do not do emails on our smartphones and the codes sent to email can't be gotten on the cell phones. I had to call the Uhaul help number and she was good but I ended up sending my Drivers license photo to God knows where. My phone couldn't scan the back of the DL. I ended up having to wait at the pick up location for 1.5 hours for the Manager to get there to do the transaction manually. He was awesome. I would never again use this smartphone technology for this. Face to face is the only way to go. Otherwise the truck ran ok and the event was good.
ROBERT D
Rating:
5.0
Very smooth ride! Thank you so much! Will use again for sure!
ramiro a
Rating:
5.0
The 26 foot truck was clean on the inside. It is showing its age a little, but for in-town use was excellent.
David S
Rating:
5.0
Customer did not leave a comment.
Cheri c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve T
Rating:
5.0
Customer did not leave a comment.
James C
Rating:
5.0
Customer did not leave a comment.
Darrell R
Rating:
5.0
Customer did not leave a comment.
Tiffany K
Rating:
5.0
Great customer service and very responsive.
John S
Rating:
5.0
Customer did not leave a comment.
Dwight C
Rating:
4.0
Customer did not leave a comment.
Emerson M
Rating:
1.0
Customer did not leave a comment.
Jermaine M
Rating:
5.0
Customer did not leave a comment.
Ben P
Rating:
5.0
Seamless frustration free rental. Thank you!
Jayson K
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
Rating:
5.0
Make sure that the all vehicles are all listed at the proper location. I originally wanted a truck but the website said none available at the I=30 Rockwall, TX location. When I got to the location, the trucks were available.. Therefore, I upgraded from cargo trailer to truck. Thank you.
Colleen G
Rating:
4.0
Very thorough.
Harold E
Rating:
4.0
The guy who helped me was extremely nice.
john k
Rating:
4.0
The drop off was after hours but the owner, Mohammad, answered my telephone call, told me where to park and drop the keys. After a long day, his assistance was much appreciated.
John K
Rating:
4.0
Customer did not leave a comment.
JAMES P
Rating:
5.0
Customer did not leave a comment.
Preston H
Rating:
4.0
Customer did not leave a comment.
Adam C
Rating:
5.0
Customer did not leave a comment.
Nicholas B
Rating:
3.0
There were multiple options and I was given the older truck with a broken AC to use in July in Texas. It was not pleasant.
Matthew S
Rating:
1.0
Didn’t want to listen to me as a customer. So it was terrible
gary j
Rating:
2.0
That truck has NOT been taken care of. Its beat up pretty bad and didnt have air conditioning- we are in Texas and it feels like 100+ degrees, so air conditioning is typically a must. We were called a few days before and asked if we could pick up later in the day because even though we selected self check in via the app, he said he has to close the truck out from the previous renters and then issue it to us himself - and he wouldnt be at work until 9 am. He did not have all of the equipment we ordered (which in my experience, is typical for UHaul).
Im just not understanding why UHaul keeps getting these things wrong. I want to have mostly good experiences and expect the occasional bad one. With UHaul its mostly bad experiences and occasionally good. The only reason I even keep using UHaul is because your pickup locations are usually more convenient. Moves are already stressful enough - its tough for the moving truck to be an additional headache.
Matthew H
Rating:
5.0
Louis (not sure on spelling) is a great guy. Super friendly and helpful.
Lance S
Rating:
1.0
I got a replacemwnt truck because there was a incident(small car accident). The new one from this location was with no a/c. Over 180000 miles truck runs not smooth at all. I returned before 24 hours but still charged for 2 days. Usually, Uhaul charges one day if i return earlier than the contract. I am not happy for this move at all.
Juhyung K
Rating:
5.0
Customer did not leave a comment.
Mike S
Rating:
3.0
The link from the text didn’t work so it took awhile to find the location. However, the gentleman working was on top of everything and welcoming.
BRETT F
Rating:
5.0
Very helpful.
Henry W
Rating:
5.0
Customer did not leave a comment.
Brenner N
Rating:
4.0
Customer did not leave a comment.
JOHN G
Rating:
5.0
Customer did not leave a comment.
Morraika S
Rating:
5.0
Customer did not leave a comment.
Susan B
Rating:
5.0
Customer did not leave a comment.
Isiah C
Rating:
5.0
Excellent customer service!
LAURA A
Rating:
5.0
Customer did not leave a comment.
CHRISTEN P
Rating:
5.0
Friendly and easy process.
Chis R
Rating:
4.0
Customer did not leave a comment.
Kenny J
Rating:
5.0
Customer did not leave a comment.
Angelica B
Rating:
5.0
Amazing customer service!
Lisa G
Rating:
5.0
Customer did not leave a comment.
SHELLY T
Rating:
2.0
The owner did not try and help with mileage issues
Never even looked at truck we returned
Had to take pictures of mileag and fuel as he would not walk to truck
Julian v
Rating:
5.0
Friendly and outgoing customer service
Thomas H
Rating:
1.0
Truck obviously was a theft recovery. No driver side key lock in the door ignition system on the column broken out. The the auto hauler That was supposed to be ready as well when I got there the man explained the tires were bad on it. Which is ridiculous means I'd reserved it 3 days prior. When I left and came back to get my car later, that's when the man gave me my furniture pads that we had rented as well. So the truck was in horrible shape vibrating the whole way from Dallas to Houston I have severe arthritis had to fight the steering wheel the whole way here. The truck also ran very poorly maintenance wise like it was running on 6 cylinders got worse gas mileage than the 26-ft truck I had rented a week prior to this one. Not pleased at all with this rental, very very disappointing
Clifford A
Rating:
5.0
Awesome service! Extremely friendly!! Will use this location again!
robert c
Rating:
5.0
Customer did not leave a comment.
Scott D
Rating:
5.0
Great experience
Bill H
Rating:
5.0
Great location, prices and customer service
MOHAMMAD N
|
Overall Experience
Rating:
5.0
Easy drop off and return process.
John M
Rating:
4.0
Offer a military discount
shawn k
Rating:
5.0
Customer did not leave a comment.
Jacob M
Rating:
3.0
Customer did not leave a comment.
Margaret N
Rating:
5.0
Friendly helpful staff
Diana S
Rating:
5.0
The only bad thing is being charged as you take the truck and again when it’s returned. 2/3 days before fee is refunded.
DONNA D
Rating:
5.0
Customer did not leave a comment.
Joe A
Rating:
5.0
Ok move
hoyat w
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
Seatbelt on driver’s side is difficult to buckle, it was that way when we got it. Difficult but operational.
Donna D
Rating:
5.0
Customer did not leave a comment.
Peter C
Rating:
5.0
Customer did not leave a comment.
Chris f
Rating:
5.0
Customer did not leave a comment.
Lee B
Rating:
5.0
Customer did not leave a comment.
Ronald P
Rating:
2.0
Customer did not leave a comment.
Sheree F
Rating:
5.0
Customer did not leave a comment.
Patti J
Rating:
5.0
Customer did not leave a comment.
Patti J
Rating:
5.0
everything was great.
Mark A
Rating:
5.0
Customer did not leave a comment.
Tammy R
Rating:
5.0
Owner was incredibly nice and accommodating! Would definitely recommend using this location!!
Lindsay G
Rating:
5.0
Site manager is very friendly, accommodating, and helpful.
DAVID L
Rating:
5.0
Everything is great.
Inocencio H
Rating:
5.0
Customer did not leave a comment.
Johnnie J
Rating:
5.0
Louis was great, made sure that I had everything I needed, set me up with storage and welcomed me after my long move. I plan to continue to work with him to provide storage and I'm glad to give him my business.
Nicolette M
Rating:
5.0
This location was amazing and the gentleman who ran the place and got me checked in was great. However I was suppose to pick up at a different location. I verified the night before and was told they had two trucks on the lot ready and when I got there at 7am there were no trucks available. I understand that the guarantee is for a truck and not location, but the time I had set was also not met. This goes for uhaul as a whole and not the place where I picked up because again, that location had the truck, got me in and out in record time. But overall uhual experience was poor.
Danielle G
Rating:
5.0
Customer did not leave a comment.
jaden f
Rating:
5.0
Customer did not leave a comment.
JEFF H
Rating:
5.0
The absolute best customer service experience. Friendly and professional is what we look for when doing business with any company. Rockwall/Fate self storage did not disappoint. Did I mention how they warmed the truck up for us? well Louis did just that. It was a very cold Saturday and that was sweet. Rockwall/Fate self storage takes care of their customers. I recommend this place for fast friendly and professional service to get your moving and storage job done right. Thank you Louis.
Michelle E
Rating:
5.0
I believe the Cust service Rep name was Louis, he was very prompt, professional and friendly. I really do appreciate the service at this location.
Sheresa W
Rating:
5.0
Thanks
Devin R
|
Overall Experience
Rating:
5.0
The man at the desk was rude and condescending. We had bought a lock for our unit from them but once we came to pick up our items he suggested we should have bought one somewhere else. When we entered our unit we noticed that a few of our new, still in the box tools were missing. We feel taken advantage of and will not be using storage again because of this experience.
Benjamin F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leighia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lauren A
|
Overall Experience
Rating:
5.0
Our RV was moved and broken in to.
Shanna S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lindsay A
|
Overall Experience
Rating:
5.0
I rented both, an inside storage unit for a car and an outside space for another car. It was the best price; a clean and secure place, and the owners were very good to work with, very accommodating.
Great place!
Orlando D
|
Overall Experience
Rating:
5.0
My husband and I used this place for years. Great place and wonderful people.
MARTY H
|
Overall Experience
Rating:
5.0
i rented various units over the last 10 years and will be back again. The owner is very honest and extremely helpful. I highly recommend this place for all your storage needs.
JESS R
|
Overall Experience
Rating:
5.0
Super easy move-in and move-out. We just made a phone call and everything was setup by the manager.
Octavia D
|
Overall Experience
Rating:
5.0
We flip houses and have had at least four storage units and three outside storage spaces over the years. Great place, great management, and super easy process every time. They always accommodate us, even last minute: just a phone call to move-in! We'll be back!
Beau a
|
Overall Experience
Rating:
5.0
I was in the unit for over a year, and it stayed pretty clean. We got some dust and a few dead crickets and dead spiders, but everything was dry and secure. I would definitely recommend this facility, but I would store clothes and other fabrics items in bins or bags to keep the year+ dust-build-up off the clothes and such.
CYNTHIA K
|
Overall Experience
Rating:
5.0
Outstanding drive-up storage facility with easy park-at-the-door access for our heavy items and 8' wide doors. (no long walks, no carts, no stairs, no elevators, ...)
Sign-up was easy too: made a call and busy moving-in later that same day later.
Jerry H
|
Overall Experience
Rating:
5.0
Great service, clean facility.
Dale M
|
Reservation
Rating:
5.0
Owner is quick to respond to any questions. Units are clean.
Patrick G
|
Reservation
Rating:
4.0
Liked the drive up to storage, everyone was friendly .They had answered all mybquestions without me asking.. THANKS much!
Donald H
|
Reservation
Rating:
5.0
I truly love everything about this establishment. Not only was the Danny the manager amazing I really felt safe the location is excellent. Over best experience ever!
virginia d
|
Reservation
Rating:
5.0
Excellent price and excellent service. I'll be back next time I have a storage need.
Christopher R
|
Overall Experience
Rating:
5.0
Would definitely recommend this storage facility. Drive-up units: clean, dry, metal buildings, the best price we could find in the area. Payments were taken directly out of our acct.- Super Easy!
CINDY H
|
Overall Experience
Rating:
5.0
The storage facility and employees are excellent. The only complaint is: the facility does not have a trash dumpster on-site. We had old furniture stored in the unit and had to haul it to the dump.
SHANNON J
|
Overall Experience
Rating:
5.0
The storage sheds were clean, dry, and exactly what I needed. The facility was also clean and secure. We setup automatic payments over the phone and moved in the same day.
MARY O
|
Overall Experience
Rating:
5.0
I was very satisfied with the experience. The storage unit was as expected and the staff was great. I did find some dead crickets in my unit but I guess that is expected with drive-up storage sheds.
NITA A
|
Overall Experience
Rating:
5.0
We will definitely recommend the facility to friends. The Manager helped us with a delivery when we were not available and made the entire process extremely convenient. Thank you!