Excellent Customer Service
johnny h
Customer Reviews for Rocky Point Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AC only blowing hot air.
Edwin HGreat customer service! The check in and check out process was smooth and fast. Plus, the location is conveniently located at the three major roads in that area.
Ken WGood as is
mike sNone
Cecil WThey all where very helpful and friendly :)
TABITHA SNothing, it's a great small town shop.
Michael CAgain, great and friendly customer service. Called to check on our progress and when we needed additional time, they extended for us over the phone!!
VERA CDrop off was fine and there was even a sweet kitty cat who came to saw hello. Phone signal wasn’t great in that location so that slowed contactless drop off as the store was closed.
Deborah FThe employees were great but the trailer was very dirty inside including empty pizza box and other trash.
Judy MN/A
Jon MThe computer charged for extra miles that I didn’t use and the store clerk was not able to get it changed and I was billed by uhaul for more the price should have been. I have not heard back from anyone yet on a refund
Calvin HWipe down the vehicle. Apply a little space to lean back in the seats. Very uncomfortable driving.
Edward MThe gentleman that helped me was awesome. Would definitely do business with him again. He was polite friendly and very nice. Not sure but I think his name was Ralph. He done a great job.
susie pclosest location to my house. easy to work with the folks. They took their time to explain everything to me
Laura PGreat service
DALBRO GDon't need to improve on anything!!!!
deborah cThey closed early so I had to be on hold for almost an hour to get the code for the lockbox.
PATTY BThis is the second time I have used this location. I plan on contacting them when another need arises.
JOHN WThey was just a nice place to do business with.
john bNothing
John KYou did not put a destination to drop off on the contract and when I called to ask where to drop it off you tried to send me 2 hours out of the way from my location when I was calling from an open u haul dealer. The dealer and u haul told me if I didn’t take it 2 hours out of my way then they would charge me a wrong destination fee. Because no one wanted a 4 x 8 trailer. So you expect me to shuffle your equipment to suit your needs and disregard mine and threaten me with added fees if I don’t consent to your unreasonable demands. That is bull crap.
Edward RSo the reservation I made was at another location for a larger trailer. Upon arriving to pick up at the other location it was not there nor was any trailer there. That facility could only say i had to call Uhaul. I was on hold for 15 minutes trying to get through. Finally coordinated for another location and had to get a small trailer due to no availability. Not a good U Haul experience. The second location was fine and the young lady helpful however again not the original location and not the size trailer I wanted. So my issue and poor experience was U Haul itself
Charles GAwesome place! He was outside waiting for truck to be parked. Very friendly!
Everett BI am however very disappointing that I turned my truck in on Thursday and this is Saturday and I still have not received my refund on my card.
Rena JBetter connection with corporate to fill out all paper work and speed up process to get a trailer
Mark BThere was an exercise machine left in the truck that I didn’t discover until I opened the bay door at my moving location. It did not present a problem with my move.
Richard OErica is a great employee
jacqueline sPersonally I do not like going into a place of business that smells strongly of cigarettes. Very pleased with the person that waited on me.
Billy PI called the location the day before to confirm the 20ft truck was going to ready for pick up on Sunday at 9am. I was told it was there and wd be ready. Yet on Sunday Aug 1 2021 when I arrived the truck was not there. the employee I spoke to the day before was off. Two very nice ladies were working but knew nothing about renting out of the uhauls. The employee from Saturday that I spoke with was called at home and he didn’t know when the truck would be there. He only suggested I wait and see if the truck shows up. Meantime I tried calling the corporate office and after a 45 min hold with them I hung up. After over an hour in the store the truck comes driving in. No one was sure what was going on and the driver responded to the ladies that he should have brought it back the night before but he had gotten In trouble with the police. I did get the truck but only by the grace of God. This has been a terrible experience and I will not rent again
CURTIS CI just know the people who owned the store are trump supporters
Nick ZWhen we opened the cab to load my furniture, roaches scattered everywhere and the was trash in the cab. The was also feces that had been smeared on the floor, possibly from someone stepping in it and then getting in the back. It was so filthy, I had to have my furniture fumigated before bringing it into my home. when I called to talk to someone, I was told that within the hour the regional manager would be calling me. I have YET to hear from him.
SUSAN MThe location is a very small mom and pops hardware store that does a little of everything and masters nothing. Great people, but quite disorganized I n most respects.
SHANE CU-haul website had the store showing as being closed, even though it wasn't, so I had made my reservation for mobile pick up which ended up being a huge mistake. The pick up location put the wrong truck out, so I couldn't get through mobile pick up. Thank God the store was actually open, because it was a huge to-do and the whole reservation had to get cancelled and redone. They did upgrade me to a bigger truck free of charge, but we wasted almost a whole hour of our moving time dealing with the mix up, putting us way behind schedule on our whole move.
Blake T