Be a lot more clear about the final pricing. The mileage fees added $70 more to the final price.
Mark B
Customer Reviews for Rockys Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Effortless!!! Called the store for he gentleman booked it for me, trailer worked great, fast and easy return
tracy bI know I should have checked, but the mileage was way off. In the past 7 years I have rented a van to do the exact same run at least 10 times and it is always between 100 and 105 miles. Yesterday the mileage was 170! There is NO way this is accurate. I should have been more diligent when picking up especially when there was so much confusion (3 different people worked on my reservation) that the entire reservation had to be canceled and redone. CHECK YOUR MILEAGE BEFORE LEAVING!!
michael cSteering had a lot of play, difficult to maintain steering in a straight line, clucking noise from transmission
paul gDropped off late at night
William MI replaced the gas that I used in the truck and was still charged for it. Truck was dirty and drove like a death machine. Hopefully I never need to use one again
Brian LMark the customer service representative at the Ace warehouse was great. Very helpful. I order a handcart and they didn’t have any supplies on the store besides the vehicles for rental.
Ronald MI was very disappointed when my drop off site was changed. I requested a certain dropoff site for a reason. But uhaul. changed it. I was lucky enough to drop it off where I wanted. The franchise owner had no issue with me dropping it off . Uhaul should just leave the drop off site alone. We are the paying customers. I was also disappointed that I could not pick everything up at one site like the ad said I could. I had to go out of my way to get a trailer.
Timothy OMy reserved truck was not available upon arrival, I had to wait over an hour for the truck to be delivered. I’m not happy with the overall experience.
Ken KDid not have dolly or furniture pads that we ordered online several weeks earlier. Can't blame them too much because U-Haul changed our pickup location the night before pickup. (U-haul has changed our pickup location 3 out of 3 times we've rented recently. All three different pickup locations were changed to a more distant pickup location the night before)
Lewis Bkeep
kefeng sThe employee was very sweet. She did her job perfectly.
MARK SThe inside of the van was filthy smelled like a barn. It seems as if someone transported animals in the van. My husband had to clean it which took him several hours. We where transporting textiles and home furnishings. It wouldn’t have been pleasant to have them absorb any of these odors.
Robert MTire pressure was low, and van had not been cleaned back was full of leaves.
Steven LStill waiting for refund from last rental. Asked about it and was told too bad its not their responsibility. Corporate never reached out either.
David DDeclare all charges upfront. Give customer complete breakdown of all billable items.
Richard PVery friendly staff accommodating helpful and I wanna give Karen who helped me thru the whole thing a big thank you
Amy MWell satisfied.
Donald TThe return/drop was odd. The attendant was unhelpful. Didn’t get a receipt either.
Stewart CFront tire low pressure lights were both lit up. They only had 40 lb each, and the back 60 ish each. Max PSI is around 80. The truck was extremely dirty, and had an empty champagne can, as well as an empty water bottle behind the seat. I cleaned it out before returning and ALSO I AIRED UP THE TIRES!!! These vans should be READY to go!! This was my second time renting here. Fist time was great. Not this time.
KIMBERLY TIndicate clearly where the gas tank is located. Once your out of the vehicle and the door is shut it's a little crazy. Maybe a decal on the side ?
donald dI was originally quoted $108 and my total came out to $185. That’s a bit ridiculous.
Alyssa LBetter training for sales associates
Amy PTrailer was returned early this seemed to cause a problem. I was told a manager would email me the contract as she had no access. Then I get a text telling me the trailer was late being returned. Called the drop off location was told they didn’t work for Uhaul, would have the local rep call me, still waiting. I did call the 1-800 # and the issue was solved. Drop off was horrible.
Dennis VVan was filthy
Michael LSmooth process thank you for making it so easy
Kristen BInterior of truck was filthy..
Michael CThe woman who waited on us was rude and unprofessional. Charged us for safe move which we said we didn’t want. Never gave us a receipt or checked in the truck that we cleaned before and after the move. Said we couldn’t pay cash for the transaction and dismissed us with saying check the email for your charges. That’s not how you run a business or help your customers with their bill. Horrible customer service experience!
Doreen FKnowledgeable, fast and efficient.
James LVehicle was available when needed & in new condition. Service was more than acceptable.
Robert TThe van had trash left in it from the last person that rented it the back had boxes and trash in it. I told the store about it when I brought it back.
Christina bEmployees need to be more helpful, including checkng up on safety issues at time of pickuo. The store had no appropriate ball/hitch for my receiver and drected me about 5-7 miles to a TSC store to get it.
Steven HThe truck had clearly not been cleaned in a long time. Both the passenger area and the back were extremely dirty.
Kolby PVery good experience and the staff were courteous and knowledgeable.
WAYNE FAwesome experience like always at Rocky's Ace Hardware in Greenville RI !!
TODD WI have rented trucks, both large and small, from there before and have ALWAYS been satisfied with their rental services. We inspect together before and after, check mileage and gas and they never try any shenanigans to get more out of you.
CHERYL ADefinitely what you think of when you think of a uhaul rental place.
Kevin CIt’s the only place I go for rentals
tom dThey charged my for a 2 day rental even though I had the truck back in 90 minutes.
Audrey DTruck was dirty inside. Otherwise it was simple enough to pick up and use. I wasn't sure if I had to fill the tank before I returned it but I did. No idea if that's an extra $50 I wasted.
Andrea WThe people in the store were friendly but the truck was dirty and the extra moving equipment I requested on-line was not available at that location. Both the truck cab and the storage area were very dirty. I swept out the backmyself before loading anything into it. I picked U-Haul so I could rent a furniture dolly and hand truck. Neither of whch were available when I arrived. The clerk told me they never have those at that loaction and I am not the first person with this issue. I ended up purchasing a hand truck for $120.
RICHARD MThey couldn’t give me a hard copy of the receipt. It wouldn’t have mattered accept this was for my work and they’re strict about documentation when using a Corp charge card. My office did accept the email of the form.
tom dToo expensive. Charged me to 2 rental periods because i Returned the van after closing time. No one is going to be renting the van after the store closes. How can you charge for 2 rental periods if it can’t be rented ?
Andrew RActually check the parking lot and Uhaul key return box before charging someone for an extra day for a van that was only used for a couple hours and a key that is not missing.
David VTHEY OVER CHARGED ME FOR A DAY I HAD TO SIT ON HOLD WAITING FOR UHAUL CUSTOMER SERVICE IM BEGINNING TO REALIZE I SHOULD RENT FROM ANOTHER PROVIDER
CARLOS FThe trailer was quite dirty
ROBERT CZoie was fantastic
ELI SThey charged me the 10 protection fee even when I opted out of it. The women took a phone calls when helping me. Told me it would be easier to do if I did it online and not in person. Then got frustrated and slammed the computer screen. Then when I told them I didn’t ask for the protection plan. They told me there was nothing they can do.
Logan WExcellent Experience!
wayne bU-Haul Customer service is terrible. I refused a trailer due to a broken taillight, but location could not cancel the reservation due to difficulties navigating the U-Haul reservations page. I attempted to cancel the reservation online, and then called the customer care number. They could not help and transfered me to Customer Service. I sat in the que for 25 minutes and no one ever picked up the call.
Neil FI develop software and it seems like the UHaul software system could use some help. You might want to actually interview the people who use it. It should have only taken a minute to check in. The staff were professional, but I could sense some frustration.
Kim MMy furniture pads and dolly that I reserved were not supplied!
Albert CCheck in was ok. Save move was clicked on I from my online order and I didn’t know it was on and never asked if I wanted it. Also I drove the I haul 3 miles and gas was in the same mark as I got it and I still got charged 25 dollars for gas. That’s crazy and not right at all. Not happy with this
Dennis VTruck was a rattle trap, poor shocks furniture bouncing around with scratches and dents! Time to upgrade boys
Gerard LKnow the location hours. Was told I could pick up rental at an hour the location was closed.
Annette PStaff was great here!
Sonia CDidn’t have a truck ready even though I had a reservation. Offered a different pickup location but wouldn’t pay fir the additional miles and fuel. Had to change my plans and changed the date of pick up the truck had a bad odor inside the cab and the cab was dirty.
Jamie F