She tried to help with the auto transporter being defective.
Danielle m
Customer Reviews for Rodeway Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very welcoming, polite, so easy😎
Patty eNothing
DUNCAN WOffice was locked during business hours. I rang the bell, and the person who finally answered the door was short and rude with me.
Amanda mGive confirmation that the vehicle was returned.
Susan ZEase of access with open field for maneuvering the trailer for parking.
Lynn LPeople were excellent to work with..quick and easy drop off.
WILLIAM WThis was a good location for me
Gerald HOwner on drop off didn’t seem to be interested in checking the vehicle in just said I would get and email. I took photos of truck and gas gage and odometer.
sdfdf dGuy was rude
Tara Peverything was good
Bill CTruck had an exhaust leak that was all
Billy FThe Cadiz location over charged us and was un friendly. I would not recommend this location ever.
OGGIE HNo one answered the phone when I called so I had to go to the location to speak with someone
CURTIS TThe owner is rude and a smart ass kept my deposit I was never told I had to pay a deposit. I WILL NEVER USE UHAUL EVER AGAIN
Deborah JI was late by 20 min for pick/up. The mom let me know that too!! Traffic is horrible on i24. 1 lane for 30 min.! The daughter made up for moms outspoken manner. Daughter was very nice & helpful. I was happy I made it there safely.
ROBYN AThe little Indian dude at the desk is a prick. The guy actually working out side was awesome!
James CTruck was Mechanically not road worthy. Shakes so hard you could not identify the type of vehicle in your mirrors
JOSHUA TTrailer I picked up was not cleaned out - had rocks in it still.
Daniel Flady at desk not at all helpful no one came out to help park or unhook trailer no return receipt
GARY MGreat friendly folks too.
Caroylyn BDon’t add extra fees like insurance to the rental.
Raphael AMr. Patel was very knowledgeable and the equipment was received in good condition as expected.
Lorie HI had to unhook the trailer just left it in the middle of the lot. No one to tell where it was supposed to be.
Paul SMr. Patel was very helpful and good to work with.
Lorie HPerson checking you in could not be barefoot and be awake
Daniel SRude at best
ALAN SNothing
JOSEPH PUhaul had to be cleaned before I could load items into it. The floor was dirty. The ride was horrible. Extremely rough. Had trouble starting a few times. Gas was less than was recorded on my check out paper. I was 3/4 tank but it was actually closer to half a tank.
Jessica TWe needed it on Sunday an not many places is open. So you need more companies or places that are open on Sundays
Detanna SAll they had was 3 trailers, no trucks at all. The right turn signal didn't work on my trailer.
Howard NI rented a utility dolly prior to pickup and when I picked up my equipment they had given it to another customer. They said they’d adjust my bill but didn’t and then charged me for the missing dolly after drop off.
Candi PI made reservations online a week and a half bf it was time to move. I got a call the next day to confirm my reservation and to pick up the truck in Clarksville TN. Get ready to get the truck 20 miles away and they dont have it. They call someone and tell me to drive 6 miles up the road and they will have one. I called and they didnt have one. So then that person calls and finds one in Cadiz Ky. Then I have to drive 40 mins to pick up the truck and then another 20 mins to my apartment. Half of my day was wasted trying to get a truck that i had already reserved a week and a half prior. Im so unhappy with that and i feel like I should have gotten a discount. But I didn't. I hope I dont have to move no time soon bc I will not be using uhaul. Thank you.
Michelle BThe operator could have connected us to the pick up location instead of "relying the message"
Ryan TTerrific
Mark TGreat service!
Kimberly MThe Trailer was parked in the grass on a slope so that when you backed in to hook it up it required pulling the trailer forward uphill. Not possible unless you're a 250 lb+ 25 yr. old beast. I had to scrounge around and find a piece of wood and lifted the trailer up and braced it up with the wood then backed my hitch ball directly under it...a miracle I got it to work without falling off the wood. It took a while and was pouring rain at the time. The owner of the lot was there and never once offered any help. Not a pleasant experience to say the least! Btw, when I returned it I made sure it wasn't left on that downward slope.
Barry Mi feel sorry for anyone who has to pickup a truck in cadiz ky . i was forced to pickup a truck in 16 miles the opposite direction i needed to go and the customer service person at cadiz didn't care at all . sadly the truck needed shocks badly and the drive beat up my kidney's from extreme bouncing . beware if you need to or are forced to pickup in cadiz ky.
thundarr bI rented the trailer for 6 hours and was charged for 2 days. I have submitted a dispute.
Aaron TNothing, my transaction went very well
BOBBY BWhen I went in to check truck in, clerk insisted I park the truck in his lot, then come back and drop key. Did not acknowledge receipt of key or converse at all.
Mark BVehicle for old and dirty with a lot of dents and scrapes. Very loud and bumpy ride. Not as good as other Uhaul trucks we had rented in the past, plus expensive with a daily rate, mileage rate, plus gas. Never paid that much in the past. Will think twice before renting one again.
Robert HThe trailer hitch didn’t go on smoothly and we had to get the rental office to remove it from the car with a jack. People were not very informative or pleasant. Charged me for 3 days and I only had it for 2. Very disappointed and will not be using u-haul again.
Jeanne PI do not like the fact that we specifically did not sign up for insurance, yet when I went to pay the insurance was added back. When I questioned, the individual said it was in our contract. I know it was not. I paid for the insurance as I needed the trailer that day AND my credit card was already charged. There was no assistance with the hook up and we were told to go out on the side and look for the trailer number. The tires were not filled correctly and we had to find a place to add air to both tires. Not good customer service overall. I would not return to this u-haul location nor will I recommend it.
Kevin BThe gentleman that helped us was wonderful. Very friendly and he made sure the equipment was ready for the long trip. I have used uhaul many times but this was by far the best.
Darwin MNot friendly service. Overcharged me then when i pointed out that I had a locked in rate 30 dollars cheaper than what he had charged me and I showed him the receipt stating my locked in rate he still wanted to overcharge me. Finally he gave me the locked in rate. Handed me the the key Didn’t take me to find the correct truck. I had to go search for it
Tracy B