Customer Reviews for Rodgers Fairlea Equipment

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rodgers Fairlea Equipment

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MICHAEL M.
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Nothing. Was a good experience all around.

michael E.
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Always a great pleasure doing business with the lRonceverte WV location. Robert is super nice a helpful. As well as any of the drop off locations that you have sent me to. Use UHaul anytime I need to move anything. Thank you so much .

Sarah M.
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SHAY DEE H.
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Charles D.
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Charles M.
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The whole process went smooth and easy. No issues or problems.

linda W.
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Check things very well, as I could do not . I had to wait a long time at the rental sight, I felt rushed as the agent said -U-Haul computer site was not working right. It was not his fault, but it was stressful & other clients were there waiting, too. The one -way price was a shocker!

Robert L.
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You gave my truck to this Lutz guy, denied doing it, then sent me his info here. Since you gave him my truck, I had to pay for a bigger truck. No financial motivation there, obviously. What a train wreck.

Bradley M.
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Denver B.
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Best U-Haul around

LEESAMPSON S.
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Denver B.
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One of your best locations

Jason Micheal M.
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Beth M.
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N/A

Mark J.
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William L.
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JAMES L.
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Michael E.
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Absolutely a great place and staff are excellent and very helpful with everything. I'll be happy to use them again when I need to and recommend the location to friends and family.

terry lee Y.
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Rachel S.
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William James A.
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Michael E.
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Great folks very helpful and pleasant to work with.

GREG C.
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Very friendly operator

Anthony W.
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William Y.
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Awesome van, everything went smoothly, no surprises!

Charles B.
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Lawrence Joseph I.
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Robert is the best, he cares, he helps, and he understands the value of customers Larry Best Choice in the area!

Jeremy Paul D.
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Douglas K.
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Everything was great!

ed L.
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Friendly, fast & professional service.

ed L.
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james L.
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Robert G.
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The mobile phone check-out was problematic in that I turned the truck in and later when doing the checkout, was informed by the app that I needed a picture of the mileage and fuel gauge. You need the key to the truck in order to see these. Unfortunately, these were already turned in. Luckily there was a very helpful man there who had to go back through dozens of keys to let me back in the truck to take the required photos. This took 20 - 30 minutes. All this, to save a $20 checkout fee, despite the fact that the truck was returned clean and with a full gas tank.

Stacy L.
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Customer did not leave a comment.

MICHAEL FREDERIC P.
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Very courteous and pleasant!

Don C.
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Matthew P.
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John C.
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Have the truck and trailer and blankets ready to go. Don't make customers go down the hill to get their own trailer, don't make customers dig through multiple trucks to get the blankets they need.

Thomas S.
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I have picked up from and returned trailers to Roger several times. He always does a great job, He is courteous, and makes the process easy. Five stars for Rodger in Ronceverte, WV. Thanks, Tom S.

Karen Lynn K.
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kevin M.
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Linda W.
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This location needs to be cleaned thoroughly. There's much to much dirt and dust around. The 15 foot truck I rented was not sanitized.

STEPHEN C.
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Quick service

Charlie D.
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Fast checkout, calm, easy to work with people.

David A.
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not much., all went well. thank you.

Judy P.
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I arrived at 8:55am. To pick up my scheduled truck. I introduced myself. I was told I will have to wait till he can help me. I waited patiently then 2 other customers pull up. He begins helping the one customer check in. Then the other generation even though I was there waiting first. Needless to say I was leaving with my rental at 10:00 a hour later. I have used U-Haul often none of my experience has ever been. When I return the truck he seen me walk in. He just kept talking to a guy even when I told him I had a return. The customer service here was horrible. This was a convient location but I would be willing to drive further before choosing this location again.

Thomas R.
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Brett F.
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Didn't have the furniture pads I reserved. Then instead of giving me my keys through the mobile check in, he checked me out again with a different truck.

Linda T.
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The passenger seat was full of debris and the interior was not clean or did not appear to be sterilized. We returned in cleaner then we got it.

james H.
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Sherri G.
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Whitney B.
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Johnni O.
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Richard M.
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Have some people hide in back of truck for loading and unloading

David L.
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the trailer bed had some twigs,leaf matter etc. left from previous rental ; had not been swept out. Not a problem, as I was hauling a lawnmower . otherwise, a 5star experience with online check-in.

fernando C.
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Jessica L.
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Robert S.
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JOHN D.
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charles M.
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Justin W.
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Frank W.
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Bobby D.
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Well I had reserved a 26 ft uhaul and I got there and it had a flat tire and ended up getting a 20 ft and it wasnt big enough for what I needed but I made it work other than that it was ok

blayne K.
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Carol R.
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SAM B.
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Thomas W.
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greg H.
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Lawrence I.
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Nothing Mr. Rogers is great.

Roy J.
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matthew D.
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John D.
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James M.
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Michael M.
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Ihad no issues with the car hauler other than it shook like an earthquake at the reccomended 55mph. They should be balancing this equipment. The other thing was I received an email stating a different drop off facility then what was printed on my contract. , threatening overcharges. I had to chat with a CSR in order to rectify my concern.

Charles W.
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Jermey S.
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Michael M.
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Mark J.
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Robert, the rental agent, is cordial, efficient, and helpful.

Lawrence I.
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Mr. Rogers cares deeply about his customers and will go the extra mile to please them and he did that with me in big and little ways. Larry Ickes, CPA Lewisburg, WV

Courtney M.
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Customer did not leave a comment.

Deborah D.
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Truck was having some sort of transmission problem wasn't sure if it would make the 90 mile trip. Also one of the headlights was out. Went to return location where was told not right one had to go to 2 other locations before I could return truck. Horrible day!!!

William H.
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bill W.
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Mark J.
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Fine service. Good people.

Preston M.
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Deborah M.
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Samuel C.
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Richard C.
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Have the truck that you tell us you are going to have onsite. We had to drive over a mountain road about 50 miles to get the truck we had been promised.

Thomas B.
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John R P.
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Do NOT advertise a 19.95 fee and then stick me with a 90 dollar bill with only 50 miles on the truck...this really feels like bate and switch. Overall, I was very satisfied with U-Haul and use them often...but stop with the false advertising.

Derek A.
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James B.
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Asil I.
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Billy M.
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Gentleman is AWESOME!! great customer service, knowledgeable, informative

RICHARD B.
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Keep up the good customer service.

Steven M.
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I dropped the truck off after hours so I had no interaction with staff. Process was easy though and drop box was clearly marked.

William D.
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Staff was great the older gentleman was a barrel of fun.

Kenneth E W.
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Logan S.
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Amazing!

Doug S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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