Customer Reviews for Rodney's

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Rodney's

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Tim W. on

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Wayne M. on

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Vinh H. on

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Norman W. on

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very helpful great customer service

Elizabeth A. on

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We returned our moving van on Aug 18th at this location in Lake placid. Someone left us a voicemail (from neither uhaul locations) on Wednesday Sept 11. We were told that the moving van was missing and/or not returned and were told that it would be reported stolen if we didn't call back. We called back, gave them the address of the returned van as well as the amount we were charged. We were told they'd get back to us once matter was resolved. We received neither an update nor an apology. If you're going to scare a customer with threat to report a vehicle, that was actually returned, stolen, the least that you can do is update them if resolved.

felix G. on

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Computer system down as well.

sharon R. on

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No fuss, no muss. Dropped trailer in parking space and they handed me my receipt for return. In and out in 5 minutes.

kenneth W. on

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The staff, process, and customer service was horrible. We have rented UHAUL for years and have never been treated like this. I had to make 3 trips to finally get a trailer.

David M. on

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sam S. on

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Larry R. on

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The 6’ x 12’ trailer I reserved was ready to be picked up and was cleaner than what i expected. Ten minutes later I was pulling off the lot with the trailer in tow. The staff was very friendly and professional through out the process. I do not have any suggestions for any improvements as the whole experience was great.

LISA A. on

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"Tara" was a pleasure. Great location and nice local folks.

Yenny G. on

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The employees were very nice and super helpful.

DONALD T. on

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Worked well as is.

RICK C. on

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The truck was very sandy and had grease spots in the box had to clean it before loading. The truck worked well and all light worked. I will continue to use uhaul .

karen C. on

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Alia A. on

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the truck and tow trailer was not ready for pick up, instead of being early with my plans he delayed me over an hour. left me waiting, then tells me he doesn't have the light cord for the trailer and tells ME to go by one at advance auto, which I did at $10.73 he refused to pay for it said to ask Uhaul for credit. At 4 am b4 I was set to drive, the windshield wiper fell off the arm, I had to fix it in the dark! The driver side door needs to get slammed a couple times to close properly. He didn't think anything was a big deal!!

james M. on

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TIM W. on

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little unorganized but friendly

ANDRES L. on

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The people at Rodney's are just amazing. I do not recommend anyone to use drop off at the location in the gas station of Placid Lakes Blvd. Owner is a nasty guy, and they will not complete your drop off paperwork on Saturday. Do your U-HAUL businesses at Rodney's site in the US 27.

mike G. on

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JAMES H. on

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Trailers need a jack so heavy to lift to hookup

larry M. on

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Tim W. on

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allan Z. on

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sam S. on

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Had trouble with door opening and closing. Lots of dirt and grease on sidewalk inside that we had to clean. Facility and people were very friendly and nice. I will recommend them and use them again

Robert C. on

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LINDA O. on

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The personnel were friendly but the facility was very dirty and messy.

Robert C. on

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Steve G. on

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Todd D. on

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