Customer Reviews for Tacoma Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tacoma Auto Sales

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Jaclyn C. on

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THIS WAS A TERRIBLE RESERVATION EXPERIENCE. DO NOT MAKE RESERVATION ONLINE!!! BE SURE TO CHECK FOR INSURANCE ADDED TO YOUR CONTRACT-- EVEN THOUGH YOU HAVE CLICKED DO NOT WANT. RESERVATION WAS CONFIRMED FOR EQUIPMENT AND LOCATION. THEN, 1 DAY BEFORE THE RESERVATION NOTIFICATION RECEIVED THAT NO EQUIPMENT AT THIS LOCATION. MUST GO 30 MIN- OPPOSITE DIRECTION- IN LA TRAFFIC--NOTHING IN LA IS 30 MIN. HUGE HASSLE AS THE EQUIPMENT NEEDED NOT AVAILABLE.VERY UPSETTING AND FRUSTRATING SITUATION.

Jaclyn C. on

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Manny is a good guy, lots going on in his office, no restroom pointed to back behind bdlg.

Martha H. on

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KIMBERLY W. on

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Joanne B. on

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Always a good experience.

LUIS P. on

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CORI F. on

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LEONARDO T. on

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elizabeth g. on

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They lack in customer service. I asked to do an inspection of the uhaul before I took it and the mans response was "go, I'll meet you there." It was a good thing I did the inspection because the uhaul wasn't even clean...I would've had to pay a $25 cleaning fee had I not noticed. When I first walked in I kept saying hello because I saw no one around. I got no response but I heard people talking. Then l opened a random door and there were two men talking to each other and someone then helped. I requested for a dolly and the guy said here take it and I asked if he can please bring it down since it was a bit heavy. He then did it but you could tell he didn't really want to.

EDGAR C. on

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Nice Service

Daniel p. on

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Diobert I. on

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ARCADIA V. on

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Oluwatosin O. on

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Had to play a chicken and egg game regarding fueling to half tank. Ended up spending more of my own money to buy fuel .So my loss overall

Vanessa G. on

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Michael R. on

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ernesto z. on

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Great customer service...for sure will recommend to FAMILY and friends..GOD IS GREAT??

MAYRA S. on

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Can you have the gas tank full that way we dont have to stop to pour gas. You can just charge the amount of gas that was used.

MARIA M. on

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jerimy d. on

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Great service

Victor E. on

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Plenty of light and parking for my after hours drop off. I did not interact with anyone but the process was easy.

Eduardo A. on

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Michael R. on

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Quick, in and out in a matter of minutes. Very convenient.

Fred B. on

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matthew m. on

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emma r. on

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Your phone representative "Trish" did not inform me I would have to pay for insurance on the truck when I called in to reserve it. I found out about the fees when I went into the office to sign the contract and rent the truck. Please make certain your representatives completely inform callers about insurance fees. Other than that, everything else was great. Thank you.

Nelson C. on

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Great experience, good service. Didn't have truck ordered so gave me a bigger one at same price. Very friendly, good people. Would reccomend

joshua m. on

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The truck had a huge leak. It soaked my mattress.

vickie d. on

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MARIEN T. on

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The truck was clean and the service was good... once I got there. I made a reservation at a different location but was sent to this location. I didn't not receive any notice that the pick-up location was different. The location on Southern Street said I should have asked which location to pickup.., OR THEY COULD HAVE TOLD ME WHEN I CALLED. My only suggestion for Tacoma Auto Sales would be to have a bigger/more visible sign. It's hard to see while driving by.

Armando R. on

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My issue was with the personal at the location. Very poor customer service interactions. First no one is there at the location so we knock at the door, knock at the other door go around back call for someone, nothing. After couple minutes the gentleman comes out very angrily says you only need to knock once. I notified him that weve been knocking because no ones comes out. He continues to argue so i just let him. Never again will I rent from this location nor will i recomend it to no one.

Allen H. on

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The man that works there is great. Very friendly and inviting. He just needs to put little work into the inside of his facility. Flash paint, new chairs, etc.

OLGA L. on

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Office is dirty, mom & son (the son has a dry personailty- no customer service skills! Front office looks like a toom you would sit in with a car sales men to negotiate pricing- not welcoming at all- when I returned the car their was a chair propped against the front door bungalow/office looked closed hand written sign on door said please call me. I made sure truck was returned as stated to me & I was still charged for going over mileage when we didnt go over. Found this place out of emergency, but I wouldn't return.

marco d. on

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Very friendly and helpful.

maria a. on

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Bigger sign

Matthew G. on

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Prefer full tank of gas.

GREGORY S. on

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Truck was clean and the service was excellent , got in and out fast and easy return . Would recommend this location to my friends .

merna l. on

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mzryanne z. on

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John B. on

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cheylinel l. on

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Owner was very rude, not helpful at all. He didn't even bring the truck to us. He handed me the dolly, and the keys said go find the truck and went back in the office.

enrique c. on

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Very convenient!! Thanks!

Bonita Y. on

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Open on time. LoL. Thank you for fixing the upsetting mistake that that made on Vermont amd 110th. If I rent, in the future it will be from this location. Bonita.

Luis A. on

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Alejandro J. on

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Melvinia J. on

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Diego R. on

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I needed my truck at 815 am I got it till 1015 am and I was paying people to help me move I lost 200 dollars in thouse 2 hours thanks for causing me to lose money and time!

vanessa g. on

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edgar c. on

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Migell A. on

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I reserved a truck for an 8am pickup but when I arrived at that time the facility was closed. There was a phone number taped to the door which I called and ended up having multiple arguments back and forth with the owner assuring me someone was there and that I should walk around the building and bang on all the doors and windows. An hour later, someone comes out, obviously just woken up, and complains about all the noise I made and asking why I did that. Another argument ensues because I'm so angry realizing he had been there the whole time. Never going back, don't recommend.

ROBERT S. on

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daniel m. on

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Pleased

PEDRO C. on

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CONNIE C. on

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Loved both Mannys, they were great.

ARMANDO M. on

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Nothing you guys have great customer service

Jessica D. on

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Get a uhaul sign. So u can see it from the road, little confuseing

laura p. on

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Yvette C. on

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MARIO F. on

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michael h. on

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You guys are great,dont change nothing

ROBERT S. on

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VICTOR G. on

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The owner at this location was super friendly and very helpful. He's Costumer service was beyond my expectations. I will definitely recommend this place to friends and family for all their future moves. Thank you. ? Victor Garcia Downey Ca.

Janelle T. on

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Marcella N. on

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Robert A. on

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Excellent customer service. Friendly and very welcoming. I will recommend their company to all my friends and they'll be the first I call the next time I need a Uhaul. Actually, I wish I had more stuff to move!

mario m. on

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Gabriela D. on

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My pick up reservation was at 10am. I wasn't helped until 10:30am. Made a reservation for a 10' truck but the rental place didn't have any available when I arrived so they offered a 15' truck and still wanted to charge me the full price for the 15' instead of the 10'. The 15' was way bigger than I needed so it was not convenient for me to reserve one that big. The customer service was terrible. When I asked the employee if I would be paying a lower price for the 15' truck because that is not the one I reserved or wanted, the employee said no and that if I didn't want the truck then there was nothing he could do. I relented and said yes since I had to move out of my apartment and needed a truck. The employee then started to check me in and left in the middle of the process. Another employee arrived and finished checking the 15' truck out to me. He didn't tell me this, but I did see that I was charged the original price for the 10' truck I had reserved. When I was going to take the truck, there was a cargo attached onto the 15' truck. The first employee that I spoke to sarcastically said that I wanted a discount, so there it was. I only wanted a discount because they wanted to charge me extra for a truck I didn't even request! The two employees the detached the cargo truck and I drove off with the car only to find out that neither one of the employees bothered to close the truck before I left. I had been driving with the back of the truck wide open! Terrible service. Would never recommend this place to anyone--not even my worst enemy. Even with the fact that my original problem was fixed, the customer service was one of the worst I have ever experienced. If it wasn't because I was visibly upset, Im sure I would've been charged the full price for a truck I did not want in the first place. Even with that, they didn't bother to make any amends for their taking a long time to check out my reservation. Awful experience. Those people do not know how to run a business.

Jessica C. on

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jennifer c. on

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Alberto A. on

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Quickest rental ever Easy to work with No hassles

Erica V. on

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Shannon H. on

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The gentleman that helped me was rude and really rushed me out the door. He did not walk me around the vehicle to make sure there was no unmarked damage. It was the same with the return very short with greetings and just over all very unfriendly.

HENRY F. on

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