Quick and easy.Nancy S.
Customer Reviews for Rons Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady who assisted with unhooking the trailer was very helpfulRichard M.
Customer did not leave a comment.MARK B.
Helpful friendly service!Benjamin T.
Customer did not leave a comment.JACK M.
Customer did not leave a comment.GABRIELLA G.
Make sure the vehicle is there when you send somebody to pick it up the vehicle was not even at that location when we went to go pick it upPatrick M.
Customer did not leave a comment.Kelly M.
Have The associate train other associates with PR skills and customer serviceraul E.
We had scheduled a mobile pick up for 8pm (after the location would be closed). When we arrived there was no truck and no way to check in online. Customer service told me that the location had made a mistake and were very nice and helpful, giving me a partial refund and rescheduling our pick up. When we returned in the morning to pick it up at the new time, the employee made no comment about a mistake and when we asked she just said that â€œthe truck wasn't here yet so that's why you couldn't pick it upâ€ and offered no apology or mention of the 13 hour delay. The customer service representative was very kind and helpful but the storefront was frustrating.Katie B.
Customer did not leave a comment.Vidal R.
I had a great experienceCynthia A.
A great experience would not change a thing. I hate that I can't remember the employee's name that helped us, but she was exceptional. So whoever was working Saturday morning March 27th thanks for your wonderful customer service.Carrie T.
The woman in the office was professional and courteous. The truck was clean and ready to go when I arrived. I would definitely use them again.Mark F.
Customer did not leave a comment.Ryan A.
Staff are very helpful upon arrival.Kevin D.
Everyone was very helpful and proactive to make sure i was taken care of. Thank you!Drew B.
Customer did not leave a comment.Milt John L.
Customer did not leave a comment.Paloma O.
Customer did not leave a comment.Joanne C.
Customer did not leave a comment.Leland H.
Customer did not leave a comment.Lynn Y.
Would love key fob to remotely open van from a few feet away rather than just physical key. Would be less cumbersome when moving heavy furniture or objectsNicole L.
Customer did not leave a comment.Kevin M.
People were very nice and friendly. However, the trailer was caked in mud which made it impossible to tell if there was any damage to it that I might be charged for. Also, you guys should tell people with automatic transmissions not to pull a trailer in overdrive. I may have fried my transmission. Seems like a very easy thing to tell someone who doesn't tow a trailer everyday.Steven B.
I don't know if it was Ron himself, but the gentleman that helped me was incredibly helpful. The truck was in terrible condition from the pickup location, and this gentleman worked with me anyways and didn't charge me the cleaning fee even though there was nowhere in the pickup app to log enough photos and videos to show how dirty the truck really was when I picked it up. He had to take me at my word on the things I could not record, and he did. He promised me he wouldn't charge me the extra $25 cleaning fee even though he was very unhappy about having to clean it himself, and he kept his word. I highly highly recommend this location for anything.Jeremiah B.
Customer did not leave a comment.Kimberly W.
They are "AWSOME" Thank You!Jovita M.
On our confirmation it NEVER gave a time. It simply stated â€œSunday December 27â€ I have a screenshot to prove this. This location called my mother in law (in TX) even though my cell was listed, said the truck was supposed to be returned by 10am. Nowhere on the reservation confirmation did it say that. We had the truck for Less than 24 hours. We were rushed to return it. Terrible customer service. Would NEVER recommend uhaulTristan C.
Location is fine. However UHaul billing is unfair. You charged me for 2 days when I rented by the hour and had the van 15 hours.Julie S.
Customer did not leave a comment.Monica H.
Would be awesome to have the key fob that remotely locks and unlocks the vehicle. More convenient for renters and more secure for UHaul.Nicole L.
Customer did not leave a comment.Briana S.
Customer did not leave a comment.RYAN C.
Customer did not leave a comment.Ashton B.
Customer did not leave a comment.ERICK L.
Conveniently located for usRichard D.
The people were great and friendly we would highly recommend the to others and would rent from them aga6Kirk R.
Customer did not leave a comment.Eric L.
Customer did not leave a comment.John G.
Nothing, customer service was great and equipment was clean and issue free.Wilson M.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.Rosendo C.
Customer did not leave a comment.Raymond J.
One way rental trailers should have a spare tireRichard P.
The folks at the Grape Street location were so nice and helpful. It was the easiest and quickest UHaul trailer rental process I've ever had. When we dropped off the trailer they detached everything and we even got to meet Reno, the dog! Thank you Grape Street UHaul!MELISSA C.
Customer did not leave a comment.Martha D.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.Larissa M.
Customer did not leave a comment.Greg B.
Customer did not leave a comment.JEFFREY M.
Customer did not leave a comment.NIGEL R.
Customer did not leave a comment.Ashlee C.
Customer did not leave a comment.John B.
Ron's Towing was wonderful. They were immediately there to assist us in the drop off process. We explained to them all of the issues we had with the truck and all the warning lights notification and they said no worries they will make sure it was up and running again. I felt sorry that they had to deal with the issue in that truck. Very nice people and would 100% recommend them again to anyone in Denver area.James B.
They were terrific.SANDRA A.
Customer did not leave a comment.Ryan A.
Customer did not leave a comment.Andy B.
Folks at Ron's Towing were wonderful, kind and helpful. We first tried to return the trailer to Monaco Tire and Auto Uhaul dealer. They were rude and dismissive, saying they only accepted trucks, not trailer. . But they could have been nicer, they were rude.But, I highly recommend Ron's Towing !! They were great.Michael S.
FABULOUS in every way!Barbara K.
Customer did not leave a comment.Colin R.
There wasn"t any one at the location and the area where we were suppose to drop off the trailer was steep and I finally found a broken brick to block the wheels. On the pickup of the truck the location of the truck was changed twice and i had to buy a different adapter for my truck. They should tell you in advance so I could have bought one at a better price.STEVEN P.
Customer did not leave a comment.Neil M.
The staff person was very receptive, friendly , knows the job and willing to help. She is great.Mohammed A.
The folks here are awesome, and treat you like family, more than a customer - would definitely recommend them to everyone!john W.