Customer Reviews for Rons Towing
(U-Haul Neighborhood Dealer)

195 reviews

2181 S Grape St   Denver, CO 80222

(720) 420-6926

Location Hours

  • Mon-Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(720) 420-6926

2181 S Grape St
Denver, CO 80222

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very friendly and helpful

Philippa L. 
Rating:
5.0

Customer did not leave a comment.

adriana C. 
Rating:
5.0

Customer did not leave a comment.

Ruihong W. 
Rating:
5.0

Amazing customer service! Everyone went out of their way to help us and the owner personally offered to help take off our trailer after hours.

Makayla D. 
Rating:
5.0

Great experience

Chris M. 
Rating:
5.0

Nice people; we'll informed; very efficient. Would highly recommend!

Steven A. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Excellent service. Great help to hook up trailer.

Anton Fredrik K. 
Rating:
3.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER-LAUREN V. 
Rating:
4.0

Customer did not leave a comment.

Kayla F. 
Rating:
5.0

Excellent customer service!

Belinda D. 
Rating:
5.0

All was really good.

David P. 
Rating:
3.0

The online check-in froze and never returned. The truck reeked of body odor.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Tire pressure sensor needed to be fixed. Customer service was excellent

Jeffrey S. 
Rating:
4.0

For me, the UHaul pick-up was in a convenient location. The gentleman that helped me was very nice and efficient (just felt bad it was such a busy time for him when I was there!). I was concerned about where to park my car during the rental period, but there was plenty of street parking.

Mitchell B. 
Rating:
3.0

Pricing was slightly different and more than expected.

Consuelo M. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
4.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

U-Haul isn't sexy, but it sure is reliable!! They were accommodating of my last minute needs and a pleasure to work with. They got me what I needed, I did what I had to do, and then got back to my life...no hassle, no problems - thanks!

Regina T. 
Rating:
3.0

Customer did not leave a comment.

Caitlyn M. 
Rating:
5.0

Customer did not leave a comment.

JULIE Y. 
Rating:
5.0

Customer did not leave a comment.

Julie Y. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

ALLA S. 
Rating:
5.0

Everything was to my expected standard and exceeded it. Thank you for the help.

ANTHONY G. 
Rating:
5.0

This is my second time renting from this place Ron's Towing (U-HAUL) They are "AWSOME" Very friendly and helpful. Thank You! Jovi.

Jovita M. 
Rating:
5.0

Customer did not leave a comment.

Lucas S. 
Rating:
4.0

It would be nice if more people were employed in the office to make the pick up process a bit quicker. However, the gal working was absolutely wonderful; friendly, efficient, and did a great job of explaining things. I will be back.

Maura C. 
Rating:
5.0

Customer did not leave a comment.

DARCY T. 
Rating:
2.0

added on an $8.00 charge. Also had to wait for 30 mins because the wiring was not setup on the uhaul. Took forever. I have rented from Uhaul in the past and it was a breeze this location was terrible.

BRANDON R. 
Rating:
1.0

No one was at the return center. No one answered the phone at the return center. The mobile app didn't work and I spent 15 minutes on hold with the main Uhaul number before someone answered and then hung up on me trying to transfer the call. The only way I WOULD EVER use uhaul again is if I had NO OTHER OPTION and couldn't carry my belongings on my back

richard S. 
Rating:
2.0

The man running the show isn't knowledgeable enough to be in.charge of a uhaul contract, he only gave me incorrect information and had me driving all over Denver the day of my scheduled pick up. I ended up right back there at the grape street location to pick up my truck.

Kenneth W. 
Rating:
5.0

This has nothing to do with the location I rented from. But I made my reservation at the Uhaul in HIghlands Ranch CO near my house. I was called by an employee the day prior verifying my pickup. When I went to pickup the trailer, I was told I needed to go to another location that was not convenient. Nor was I ever called, emailed, or texted about this change of location. I wasted a lot of time due to this. Again, the staff at Ron's towing was awesome, but I am just not happy with how this played out.

Stefan L. 
Rating:
2.0

Too many extra fees and charges, The box truck we rented was advertised at 19.95 and after all the fees and gas i paid almost 100 extra. and i only used the truck for 3 hours, so kind of a rip off. nothing wrong with Ron he was kind, but if you're renting for a small move or just moving appliances dont waste your money,

RAYMUNDO V. 
Rating:
4.0

The lady who helped us was very nice!

Taylor G. 
Rating:
5.0

Very smooth pickup and drop off.

HALI J. 
Rating:
5.0

Provide Location Security Where Vehicles Are Being Vandalized Or Stolen.

Joel D. 
Rating:
5.0

Street was blocked off and employee was very helpful. ty

CAROL R. 
Rating:
2.0

Was charged twice for my rental And can't get any help.

LORNA D. 
Rating:
5.0

The managing lady was awesome and EXTREMELY helpful. Thanks.

Hector B. 
Rating:
3.0

It is a busy location and needs additional staff especially end of month. Did not have one of the dolly's I reserved at beginning of month.

Paula H. 
Rating:
5.0

Customer did not leave a comment.

Kaleigh M. 
Rating:
5.0

Customer did not leave a comment.

Toiy F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Everything was as promised. No problem upgrading my rental. Very easy to work with.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

ALANA A. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

The people working here are very friendly and helpful, really great for an in town move.

Jose R. 
Rating:
5.0

Customer did not leave a comment.

morgan J. 
Rating:
4.0

Customer did not leave a comment.

Rapheal S. 
Rating:
5.0

Very quick review of paperwork and attaching trailer to my truck and verifying that lights/brakes worked.

John E. 
Rating:
5.0

we had a great experience!

Leonardo B. 
Rating:
5.0

Lady was great, fast and really good attitude.

Joel A. 
Rating:
5.0

NOTHING

EARNEST F. 
Rating:
4.0

Gal who waited on me was great!!

Bradley W. 
Rating:
3.0

I was confused by the initial instructions of finding the truck. I thought I had to look for the truck ID on the lock box because that was how the instructions were sequenced. I think a numbered list of instructions would be helpful. E.g., 1. go to the truck, locate ID. 2. go to lock box. something like that...

Rachel L. 
Rating:
2.0

I showed up at 10:30am and my reservation had already been cancelled for some reason. I had to go through the whole process again and nothing I had done before to check in counted. Then I was given the wrong Uhaul which had to be changed. The whole experience was quite honestly a mess.

CALY H. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Zoop zap beep bop

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Everything was great and the guy who helped us was very knowledgeable

Michel P. 
Rating:
5.0

Customer did not leave a comment.

camille C. 
Rating:
5.0

Belinda @ Ron's Towing was amazing! Extremely helpful!! Great Experience!!!

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
2.0

This was not the location where I was initially scheduled to drop off the truck. The drop off location was changed AFTER I had already left my personal vehicle at the original drop off location so I could drive home! I had to have someone take me to my vehicle. Also, there was nowhere to park the truck when I dropped off (it was left in a non-parking area, but the only place large enough to park a 20 foot truck!) Again, 24/7 option was not functioning to complete drop off.

BRENDA R. 
Rating:
5.0

Great! We were helped immediately and they had the rental vehicle and equipment ready to go when we showed up. When returning the vehicle, they were very busy so we returned the keys and received the final bill about an hour later that day with no issues.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

AIDAN B. 
Rating:
5.0

Great lady who took the truck back. Good customer Servive

PAVAN P. 
Rating:
5.0

Customer did not leave a comment.

Kristopher H. 
Rating:
5.0

Customer did not leave a comment.

MITCHEL S. 
Rating:
4.0

Customer did not leave a comment.

Goran S. 
Rating:
5.0

Improve truck share 24:7 interface. I had an issue where it let me rent truck and not document mileage, gas, and damage report before leaving and took me 30-45 mins to get ahold of customer support just to get it documented so I could use the truck. Putting me that much behind after spending 75$ with the company. Just expected smoother process. However location is great plenty of parking and very clean vehicles.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

There was no problem at all with renting the appliance dolly, everyone was very nice and helpful. I will definitely go back when I need a rental!

Cathy D. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W. 
Rating:
5.0

The people involved went out of their way to accommodate my needs on short notice. I've used this location before and will use it again in the future.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Haley L. 
Rating:
5.0

Very nice person who quickly attached our rental

CHARLES P. 
Rating:
5.0

So easy and efficient. Great customer service.

Joan K. 
Rating:
4.0

Customer did not leave a comment.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

ANDRE M. 
Rating:
5.0

Customer did not leave a comment.

Erika P. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

THOMASCALL T. 
Rating:
5.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
1.0

U-haul took several hundred dollars out off my checking account very dishonest

Angela S. 
Rating:
5.0

Customer did not leave a comment.

TREAVOR T. 
Rating:
3.0

I explicitly denied any form of insurance or coverage for my rental, but when I finished my move, I found that I had been charged $14 for Safe Move coverage. The manager, Belinda, told me there is nothing she can do for me, so I'm waiting to hear back from corporate. I wish I could have just had the good experience I had and not still be trying to get my money back. This review would have been a lot better if I didn't feel like I was being pick-pocketed.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Alia F. 
Rating:
5.0

World wide

Treavor T. 
Rating:
4.0

Your web site in terrible. The original quote from your agent almost doubled when I made a slight change to my reservation.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA B. 
Rating:
3.0

Make sure your employees know how the system works... the guy running the place was stuck on my account for a while because he didn't know that uhaul looks for the best price for the customer, so when I estimated my mileage as over 100 miles, it changed the daily rate, and he didn't understand what was happening...

Rachel H. 
No reviews have been submitted for this location.

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