Customer Reviews for Rooney Motors
(U-Haul Neighborhood Dealer)

281 reviews

301 Rte 22   Pawling, NY 12564
(Sorry but there is no on site parking at this location)

(845) 593-1160

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(845) 593-1160

301 Rte 22
Pawling, NY 12564
(Sorry but there is no on site parking at this location)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5:30 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Cameron K. 
Rating:
5.0

Tim is a very nice person. I have rented there many times and I am always happy with everything 🙏👏👏

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

I was very satisfied,no complaints.

WESLEYD J. 
Rating:
1.0

First the Van was NOT clean, it had dirt in the cargo area and broken glass all over the floor. Second the van had a Tire Service Light Warning on the entire time I had it. Third, I asked for furniture pads, and was charged for them, but THEY WERE NOT INCLUDED. Forth you charge me $0.99/mile when the 2 vans I rented at another location were $0.59 /mile, and were the MUCH better Ford Vans not these GMC pieces of crap. I'd like a credit for the equipment I didn't get but was charged for!

CHARLES C. 
Rating:
5.0

The location was outstanding! Uhaul customer service via the phone was absolutely terrible. Between long wait times and not accommodating the fact that I had to drive to a location further away then my original booking with no credit for the extra miles I would incur the experience was horrible. The only saving grace for UHAUL was Mr. Rooney at the location, he listened to my complaints and did everything within his power to accommodate a customer who was clearly not pleased. I could not say the same for the customer service via the phone it was unhelpful and I wasted 1 1/2 hours before I finally was in the truck. I will not recommend UHAUL to anyone moving forward as they made a stressful moving day even more stressful.

James M. 
Rating:
5.0

Customer did not leave a comment.

joe R. 
Rating:
5.0

Customer did not leave a comment.

Janet H. 
Rating:
5.0

Customer did not leave a comment.

Kristin F. 
Rating:
3.0

Customer did not leave a comment.

Percy G. 
Rating:
3.0

I waited for 2 hours in front of this place. I was not able to do the 24/7 rental that I ordered. The website was not giving me the option to pick up the rental. I logged in several times. There was no "dashboard " on the website when I logged in. So I was not able to get the keys to the van I reserved. I then called the uhaul customer service, which . I WAS ON HOLD FOR WELL OVER A HALF HOUR. I was as told to log off and then log back in. Then it finally worked. I was then told that it needed to be refreshed on her end. The delay caused me emmbassment, aswell as money. I choose24/7 rental service because I needed topick up items for a certain time and so was stupid.

Barry L. 
Rating:
5.0

Educate the consumer if using Parkways about restrictions

theresa B. 
Rating:
5.0

Customer did not leave a comment.

Ivan P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYJ P. 
Rating:
5.0

As usual for this location - prompt service, courteous, and equiptment is always well maintained. The only part of a day that I have to carry a lot of stuff that is pleasant!

deny B. 
Rating:
3.0

Improve customer service

CYNTHIAALTAGRACI P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERLLOYD M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYPATRICK Q. 
Rating:
3.0

Location opened late. Equipment tires were low on air pressure.

CHRISTOPHERCHARL W. 
Rating:
5.0

Everything was excellent

CATHLEEN S. 
Rating:
1.0

The owner attempted to shake me down for $20 to be able to park on “my property”, regardless of the fact I'm am doing business at his establishment and clearly doesn't appreciate his customers business.

FRANKJ P. 
Rating:
5.0

Customer did not leave a comment.

John H M. 
Rating:
4.0

Where is the survey for U-Haul ***IN GENERAL***. That is the survey I REALLY want to fill out. Rooney Motors is fine, it's ***U-Haul*** that isn't very good. But you know *THEY* aren't going to listen to anything customers have to say

JAMESE L. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

michelle M. 
Rating:
5.0

Customer did not leave a comment.

LORETTAANN P. 
Rating:
5.0

Excellent, friendly service.

JOANN M. 
Rating:
5.0

Make sure tires are filled up also if possible the charger port or outlet to charge phone doesnt work.

Alison S. 
Rating:
3.0

Improve the return process. System does not function well and lock up on “sharing”. I was forced to wait over 19 minutes to get a U Haul operator to assist me. Terrible return process!

ROBERTANTHONY C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAM R. 
Rating:
5.0

Customer did not leave a comment.

MARKJOHN II K. 
Rating:
5.0

Everything went smooth, Mr Rooney was excellent.

WILLIAMM R. 
Rating:
3.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Everything was perfect and the rental process was very easy and timely.

THERESAM P. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER O. 
Rating:
3.0

As a business owner..Customer service was below par..difficult person to communicate with..condescending and not a problem solver..would suggest re orienting on how to manage and communicate appropriately with clients

JADENGLENN H. 
Rating:
1.0

I got charged for three days. I was unable to return the trailer to where I was told to return it because someone had left another trailer in the way. I am furious over this extra charge.

EDWARDSLADE M. 
Rating:
5.0

The person that I dealt with behind the counter was excellent. He was friendly and accommodating and made the whole experience easy. I would definitely come back to this location even though it's 30 minutes from my home.

Mario D. 
Rating:
4.0

Customer did not leave a comment.

ANUSURESH M. 
Rating:
1.0

after hours pick up nearly impossible - no cell service.

blake M. 
Rating:
2.0

The was limited to no internet access so it was difficult using the mobile app. The key was not in the correct lock box and I had to work with the mobile app which didn't work. I had to call a local number but there was almost no cell service. The site should invest in a router to provide wifi access if there is no cell service.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Amazing management very helpful!! Wish others were as good as Tim

BENJAMINK C. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Tim Rooney was a pleasure to work with. First-rate in every regard.

Keith S. 
Rating:
3.0

Very difficult to manage pick up due to phone and WiFi connection issues.

Jackie M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

No improvement needed. Professional, fast and efficient. Excellent customer service. Thank you

ENRIQUE R. 
Rating:
4.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Nothing it was a great deal got done what we had to do and Mr Rooney new exactly what he had to do to make pick-up easy and drop off easy also .thank you glenn

GLENNR G. 
Rating:
5.0

Customer did not leave a comment.

Heidi J. 
Rating:
5.0

Mr. Rooney went above and beyond. Was very friendly. I would absolutely use them again. My experience was an absolute pleasure.

VIncent A. 
Rating:
5.0

Customer did not leave a comment.

elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

This was my second rental from this location. Both equally pleasant experiences. Vehicles clean, ready when I arrived, and service rep was extremely helpful. I am not very app savvy and the gentleman in the office just walked me through it.

DENY B. 
Rating:
3.0

Owner was rude and not customer friendly.

MICHELLEANNE R. 
Rating:
5.0

Hello It was really nice doing business with you The staff at Rooney motors are very nice people Understand over the phone with very nice also I will do all my business though your company thank U

BYRONE R. 
Rating:
5.0

Customer did not leave a comment.

Lisbeth U. 
Rating:
5.0

Fantastic service!

LISBETH W U. 
Rating:
5.0

he's a talker

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Katia D. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Mr. Rooney runs an excellent operation - the van was clean and new and ran perfectly. This is my second time renting from this place - it is very easy.

Colleen W. 
Rating:
5.0

The owner was very helpful and gave me good advice

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
1.0

The pick-up location was closed when we arrived. No one told us we would be using a lock-box not who we should contact for access. Inside of truck hadn't been cleaned in months....very poor service. U-Haul should get rid of these satellite pick-up's / drop-off's as they are deteriorating the brand.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

RONAN C. 
Rating:
5.0

Customer did not leave a comment.

raymond L. 
Rating:
1.0

The owner of the establishment was very rude upon my return and not following Covid guidelines. He was not wearing a mask as he was talking to me. I was trying to complete the drop off via the mobile app and also sanitize the cabin and he begin to argue with me as I'm trying to upload the photos that are required and drove off in the U-Haul before I could finish the drop off because I was late and he had another client waiting for the U-Haul. He is very condescending and does not let the customer speak. He only speaks over the customer. Also, I reserved an appliance dolly and paid for it but my rental did not come with one. I will not be using this location again. The pickup was easy, I assume because I didn't have to interact with him but the return was very u professional.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
1.0

The owner was very rude, profanity saying things were not his problem etc, ive rental uhauls at least 25 times and never had dealt with this situation

Thomas W. 
Rating:
5.0

Rooney Motors in Pawling NY is an excellent place to rent a Uhaul van or truck. The van I rented was brand new, was dream to drive (the brakes were amazing!) and Tim, the owner, is a really wonderful person and so helpful. This is now my go to place for Uhaul rentals - the best experience I have ever had! Tim, thanks so much!

Colleen W. 
Rating:
2.0

The owner didn't wear a mask and he was rude and uncooperative when I asked him a question.

ALCIDESRAUL S. 
Rating:
5.0

Customer did not leave a comment.

giacomelli A. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Very friendly and very professional. Returned the trailer on Friday morning the 11th.

Stephen R. 
Rating:
4.0

The cell service is very poor at this location so it made doing the mobile pick-up/drop off difficult. Other than that, I have no complaints on the location. The back of the truck could have been cleaner. There was wood chips/bark and dirt in it. We cleaned it out in order to load our furniture in it.

Elaine C. 
Rating:
4.0

Location only has very limited uhaul equipment selection from what I could see. This being said, and I still rate it high because of great personnel and very very helpful. Helped me when I was not able to get a hold of uhaul main line - which is a joke btw (you should send me a feedback request for that...)

GABOR K. 
Rating:
5.0

When I rented truck I requested Saturday A after I saw the location and asked for a close place. Which was fine My issue when it was changed my reservation was changed to Friday afternoon pick up and drop off Friday night I specifically stated on the phone to the Newburgh office and I believe her name was Kelly that the truck was for Saturday and that I wanted to pick it up Friday night and need all day Saturday That did not happen!!! I had to move in the night to get the truck back in time which I did on my end It was disappointing that my reservation was messed up

Attilio C. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
4.0

Redirected here from requested pickup spot which added 20+ miles- very frustrating. Otherwise location was fine, owner was adequately helpful.

Jennifer B. 
Rating:
1.0

The app experience was awful. Overly complicated. Had to upload a license multiple times. Was rudely dealt w/ by customer service. It was the worst rental experience I've had. Horrible customer service, humanless experience. Apps? Not the way of the future because I will never return to Uhaul again. I will deal with a location that has an individual, not an app. The gentleman that helped me at drop off was excellent-- this critique has nothing to do w/ Rooney Motors itself. The location was fine. Renting the vehicle / picking it up using an app and being treated poorly by telephone UHaul reps made the experience pitiful.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIELOUISE L. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
2.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Vedran S. 
Rating:
3.0

Customer did not leave a comment.

Madison C. 
Rating:
3.0

I was very disappointed regarding my pick up location. I originally reserved a truck 5 minutes from my home and the day before was told I had to pick it up at a different location 30 minutes (20 miles) from my home which wasted an hour of my planned day.

Mario C. 
Rating:
1.0

Owner is rude and not helpful

Tracy V. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
2.0

Our original reservation was canceled because the truck we requested wasn't available and we were sent to another location. Your customer service promised us a $ 50 discount which we never received. Then they sent us back to the original location. Once again the original truck we requested was not available and we were given a much larger truck which we didn't need. Where is my $50 credit that I never received???

Taylor V. 
Rating:
1.0

There is no cell reception in this area so the mobile app is useless. After an hour of trying to drive around for reception we found the WiFi password inside the locked building. It's not easily visible. Someone who isn't great with technology would have a bigger problem than I did.

Heather F. 
Rating:
5.0

Mr Rooney was pleasant and courteous!

GREG M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Justin N. 
No reviews have been submitted for this location.

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