Customer Reviews for Roses Mailroom
(U-Haul Neighborhood Dealer)

Rating:

5.0

Best business ever!!! Very nice! Always professional and swift. Thank you guys so much!

Rating:

3.0

Have the keys ready

Rating:

5.0

Have more furniture hand trucks and the man who helped us was really slow. We were in there 45 minutes when we did the reservation on the phone app.

Rating:

5.0

Mail Rose Room should continue to improve on their customer service and always have u haul for their customers.

Rating:

3.0

N/A

Rating:

5.0

Stay as you are, kind, courtesy, caring and great awesome personality. Thank you for your time to make sure that I received everything needed for my move. With this type of great service's, I'm definitely referring you and if by chance, I move again, I will return to your establishment.

Rating:

1.0

We arrived for check-in and the attendant who is the owners husband had no idea how to help us. We completed the check-in online and asked what time they closed and he said 6, just drop the keys in the lockbox. My husband then received a call from the owner stating we had to have the truck back by 1pm because someone else had rented it. We picked up at 10AM. This rental was to be for an entire day. we were told we would be charged for an extra day if it wasn't returned by 1pm, the owner may need to find an attendant who is knowledgable of the rules and regulations. He wasn't helpful at all!

Rating:

4.0

Personnel was helpful in explaining to me the extra charges I received and explain what the Gainesville office did that caused me to be overcharged.

Rating:

1.0

The Truck was empty on Gas and was charged too much for a 20 min drive which at the end of the day I ended up paying 30$ in gas to do it and truck had already had damages and they tried blaming me

Rating:

5.0

The girl it’s really nice and i feel really satisfied with the services

Rating:

1.0

The sales person was not knowledgeable, and had to call her " mom" for assistance. She also had a " friend" behind the counter with her and the both were on their personal phones while checking me out. The Uhaul did not have a utility dolly, nor was there an gas in the vehicle. This was the worst experience that I have had with Uhaul in over 30 years.

Rating:

5.0

I very satisfied with my rental experience from this location. The rental associate was very knowledgeable and helpful and I appreciate it very much thank you.

Rating:

2.0

They for got my boxes

Rating:

2.0

Had a terrible experience at this site

Rating:

2.0

Vehicle is in terrible shape. In desperate need of exhaust work. Borderline unsafe to operate due to the noise and exhaust fumes. Seal on roll up door needs replacement as well.

Rating:

1.0

I had the bad experience in the world the truck was so bad it was loud as I was so unhappy I will never go there or tell nobody to go there I think I should get my money back

Rating:

5.0

Exelente service good attention

Rating:

1.0

This was the worst service - Extra Fees Added after all of the issues with the Rental ~ Ended Up Costing Me More DO Not Rent From U HAUL

Rating:

1.0

Even though the horrible condition of the truck was brought to the attention of the representative before leaving the site they still tried to charge me a cleaning fee. They also tried to charge a fuel fee when the amount of gas they said was in the vehicle was not. Please take pictures of everything before you leave and upon return. Pictures are the only thing that saved me from the almost $100 of additional fees they tried to charge me!

Rating:

5.0

Nothing everything was fine

Rating:

5.0

Open on time. Be there for the pick-up time YOU SCHEDULED FOR ME

Rating:

5.0

Easy pick up and drop off.

Rating:

5.0

The lady at the counter was very friendly and professional, made the process very easy and smooth . Great customer service!!!

Rating:

5.0

Truck was extremely loud. Someone called me and left a message saying that I didn't return the truck when I actually returned it.

Rating:

3.0

Clean the truck, make sure what I reserved and got confirmation of is actually available, don’t confirm reservations if the equipment isn’t available due to over-booking. Worst experience ever

Rating:

4.0

The lady at the counter was very nice. She welcomed me back and wished me luck moving to Jacksonville. She is definitely someone I’d go see again. Thanks Uhaul

Rating:

5.0

Very

Rating:

5.0

Very good location. Representative was very friendly and professional. I would highly recommend this location.

Rating:

4.0

This Truck needs to be taken out of service. It vibrated and shook sometimes a violent shake. Had I hard time climbing even the smallest incline let alone mountains. Cargo area leaked and some boxes got wet. Time given to return truck was too small. I usually rent with UHaul but gonna have to rethink about it the next. And there will be a next time

Rating:

2.0

After having made a reservation at the store where I should pick up the truck, there was no one, they sent me to one that is far from my address and I lost a lot of time

Rating:

3.0

Truck needs tires

Rating:

5.0

Ms Karen was extremely helpful! Went above and beyond with helping me get my rental snd I will forever be grateful for that. I went to 4 locations prior to the one on fort Caroline and was about to just give up. I originally wanted a van but wasn’t available so I got the next smallest thing and it was the perfect size. Thank you.

Rating:

5.0

All was perfect.

Rating:

5.0

Rises was a wonderful place and customer service was great.

Rating:

5.0

Great service and friends folks.

Rating:

5.0

Make sure your system is up to date. I rented a cargo van, but theirs was not working and she didn't know why I was able to reserve it using the online system. The lady was able to get a truck for me, but it was huge and not suited very well for the purpose. I was able to get my furniture moved but it slid around inside because the truck was so large. It wasn't the location's fault, but the system which apparently wasn't updated in a timely way.

Rating:

5.0

Everyone I spoke to was very polite and helpful at this location. It was an easy transaction and I would definitely rent from this location again!!!

Rating:

5.0

Friendly fast service! Can tell the owner is heavily involved in community youth support which is wonderful!

Rating:

2.0

This place is very unprofessional. Lady at the front counter put the wrong miles that I asked for to use the rental on my paper. After using the truck and returning it on time with the amount of gas that was suppose to be added back to the truck my card was charged $63 and then again 2 weeks later for $68. Reached out to billing department for UHAUL and representative stated that the first payment was never taken out of my account. Reached out to my bank and pulled bank records and $63 came out the very next day when rental was returned. Representative stated she will get with her manager and see what they could do about refunding my money back for the $68. I get a call from the manager of UAHAL and she was very rude and very unprofessional. she informed me that the total cost for my UHAUL was $100. I’m very upset because that was not discussed when picking up the truck and the paper work I signed with my miles added was $63.00. The manager basically told me I wasn’t getting my money back and was talking over me while I speaking the whole time. I am highly disappointed and very upset about this experience I will never rent from them again!

Rating:

5.0

Everything was just fine.

Rating:

1.0

When I arrived the truck was on empty. The inside had blast ash all over the driver seat. There was dirt- sand on the steps on the entrance to the truck. She did not take a sheet to show any damages already on the truck I actually asked for the inspection. She gave me only a 35.00 credit for the empty tank but it took 62.00 to fill it up , lol . The truck once running sounded rough and I did not feel completely at ease it would make the trip to Florida .

Rating:

1.0

i will not rent from uhall ever very poor got to store no one there pick time 8 am arrive store lady 9.20 she could not hook up trailer call man to hook up pay him never again

Rating:

3.0

Attendant should walk customers to their equipment and verify it instead of having the customer select it themselves

Rating:

5.0

Lady that works there was very patient , kind, helpful and very very curtious if ever need a rental definately would go to this location and definately would recomend this location for hassle free best customer service thank you

Rating:

2.0

The clerk working at this site should not be taking personal calls while at work first of all, second she needs to learn how to hang a phone up when she's done, I had a problem with the truck so I tried calling her but to my dismay the phone continued to stay busy, so I had to waste time and miles and drive all the way back to the location I got the truck and find that she didn't hang the phone up all the way, I had an issue with the pad lock on the rear of the truck and couldn't get it open, that's why I eventually had to drive back with the phone constantly busy so she could figure out how to get the lock open, she also made it sound like it was my fault and in the conversation she had over the phone with the area manager she said this was the second time it has happened so she should have said something before I took the truck. She almost refused to walk outside because it was raining and said "I'm not going out in the pouring rain", I told her I am to use the truck and I'd like for you try fix this so I don't get charged for extra miles since you didn't hand there phone up correctly also I told her I have an umbrella so she went out. All in all I didn't like her unprofessional attitude and her lack of willing to go the extra mile. She has a bad attitude. I will never use this location again.

Rating:

5.0

Couldn’t have asked for anything to go better!

Rating:

2.0

No one was there. They didn't properly check the vehicle in. I was notified from uhaul recovery team about turning in the vehicle. It was a complete fiasco

Rating:

2.0

U-Haul truck was on empty I had to immediately go get it filled up, it was dirty had a bunch of trash in the back, and the store was a mess.

Rating:

2.0

Uhaul was rickety it took up a ton of gas it wasn't fuel efficient at all the pricing is extremely high in the first Uhaul I had was infested with ants and dirty there are no pieces in the U-Haul for you to strap a bungee cord to secure anything down and it's just leaves much to be desired I'm hoping that I don't have to use Uhaul again. But other than that the customer service people are very nice and they do what they can.

Rating:

3.0

The smell like gas the whole time

Rating:

3.0

Mention the app to people

Rating:

5.0

I used the drop off key box and the area was well lit for night drop offs.