Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Christine was rude told me how it was going to be didn't listen to my wants and needs.Truck looked like it hadn't be washed in weeks.I will drag drag my things to the lawn and burn them if Uhaul is my only choice.
Reservation was entered incorrectly. I had to drive an extra two hours.
I reserved the trailer through the U-Haul main office and was told to have a 2 inch ball to accomodate the trailer hitch so I brought a receiver that size. It was too large for the hitch. Fortunately I had brought along a smaller one as well so I did not have to return home to get the proper size.
The person checking me in was helpful and kind. Had a stressful move and she made it much better. Thanks
The U-Haul rep, Donna, at this location went out of her way to make sure we had a successful experience. I had been worried about how the weekend would work out, and because of her guidance, it went great. Even though I called multiple times with questions she was always polite and helpful. Thank You!
Nothing wrong. Went from Wisconsin to California. Absolutely fantastic drive and equipment. Used Uhaul for over a decade and will continue, in the future.
They need better customer service they were rude
Very friendly, professional service. Will go back.
Very helpful staff.
I rented a Uhaul from this location on a Friday afternoon for a 4-hour period. I was aware that the business would be closed by the end of my rental period, which is why I chose to use mobile pick up and return. I was NOT made aware that the gate to the parking lot would be locked for the weekend. I could not return the Uhaul inside the lot, and my car was locked inside! All phone numbers provided went to the plumbers' emergency line, who rudely told me to wait until their business hours Monday morning. TLDR, I rented a Uhaul and now I don't have a car for the weekend and can't get to work.
My go to for all moving needs
The "no" reply is ONLY in reference to the tow dolly. The ratchets were really rusted. The men -- at both ends -- that helped me load and unload my car had a horrible time with them.
Very helpful and friendly service, not much more to improve! Thank You very much! Theresa F.
Excellent customer service, by far the best Uhaul rental location/service/availability in Humboldt County.
Easy drop-off...
Very good
They asked me if I wanted help putting the trailer on and they didn't screw the coupler onto my hitch so when I hit a bump on the freeway it came off and just the chains were holding it up and I ended up crashing my expensive truck
The first truck had a faulty electrical connection for trailer but staff quickly got another truck for me. They did great
F-A-B-U-L-O-U-S
Clean truck and 5 star customer service. Thank you
Friendly staff. Cheryll was so happy to help us out. This is how customer service should be everywhere. Truck was freshly clean, inside and out. Best Uhaul experience yet.
Super friendly and helpful staff! Thank you!
Delightful. I am confused on the whole payment situation
The office staff is awesome !! The people here are pleasant and really made it a pleasure to do business with U-Haul.
Excellent customer service! Best experience at a Uhaul!
My reservation was to pickup at 4 pm in Eureka. I had to call to confirm and was told they didn't have a 26' but Arcata store did. Luckily I called to confirm because that store closes at 4pm. Very inconvenient.
I had to drop this uhual off while they were closed & nobody told me I had to take a picture & call when they were open to confirm that I dropped it off. It was just very confusing.
Welcoming and quick!
Please ensure that customers have set up the trailer before leaving the premises for lunch. The trailer was filthy and still had stuff inside. I wish your employees would realize their job is customer service based.
Employee was unfriendly and condescending.
Slightly larger area so easy drop off. No hiccups
The $20 for help seems counterproductive to your service. It behooves you to have all in top-notch shape before it hits the road. This is for your protection and safety as well as your customer. As it turned out I did hook up myself yet it was not quite right. The service personnel did help.
The only problem with the truck was the windshield wiper blades were shot and I had to replace them
Do nothing, it's fine don't fix it because it's not broken!
Everything went will.
nothing everything was great
Thankyou
The drop off location was top notch. Everything was dealt with the highest standards. As for the vehicle. It could use some maintenance. The breaks squeak, the wipers don't work very well unless you had rain-ex. The truck pulls slightly to the right. Also, I have never placed a vehicle on a trailer. The person at pick up location said they couldn't give me any advice on how to put my truck on the trailer or how to fasten the vehicle to the trailer. I suggest giving someone a dvd to watch to be fully aware how to operate all machinery.
Donna did a great job; even helped me unhitch the trailer from my truck!
We were required to purchase a hitch. I was hoping they would be available for rent with the trailer.
Flexible and accommodating, no improvements necessary.
Great customer service. Nice people. Fair.
very good customer service.Thank you!
Everything was just fine, thanks.
Just keep doing exactly what you are doing. I especially liked how helpful, courteous and friendly the agent was at the U-Haul location where I rented a truck at Mad River Plumbing on G Street in Arcata, CA. Thank you very much for ensuring my moving experience today was easy, painless and very smooth. Christine Pugh
