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James A.
Customer Reviews for Rotts Tire Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rott's has the best service representatives to work withâ¤ï¸â¤ï¸â¤ï¸â¤ï¸
RICK R.My containers arrived early, outside my window. I had to call to get my window then call back to say it is too early I need them to wait 30 minutes, i raced ro meet the containers and they were dropped with no one in sight. We could barely get them open because they were screwed with brackets shut that no one told us about. When they were picked up, again I never received a time window but the person didn't arrive for almost 2 hours after I received the text that they were on the way. Communication was extremely poor on this end.
Nicole F.Our reservation for this truck was changed to another location without notifying us! If we had not checked on it the day before our trip would have been delayed by several hours! Thankfully, the lady at the original site, Murrells Inlet (Rotts Tire Auto Service, helped us and got us back on track. She was wonderful! We are very thankful to her.
Lee Anna S.It was great. Great people, equipment in great condition.
CARL B.Not much.
CARL B.I would like to comment on how fast, easy and friendly the return process took. Kudos to the representative at this location. She performed the return check in minutes and had us out the door in 5 minutes. Highly recommended - A+++
Paula B.Excellent service from great associates .
Edward G.Great customer service. Everything went exactly as described.
George S.Everything was good. Very helpful, quick process. Owner was very nice.
Mindi W.Was expecting someone to be ready to load our vehicle on the Transport, but was initially referred to the web site to watch some videos. However, they eventually loaded it for me and charged $20 which was reasonable.
Wade C.Nothing everything was great
VICTOR O.The trailer was ready and waiting for me when I arrived. Submitted paper work electronically via my phone which took just a few minutes. He connected the trailer, checked lights and I was gone in less that 10 minutes. Drop off was just as easy. He was with another customer so I backed the trailer in where I picked it up from, & unhooked it. He said he would email the paper work. Simple, fast, and hassle free.
John B.He was very friendly and explained everything in detail's.
ANDREAS B.Very friendly really nice people! All good do not change anything.
NICHOLAS V.Fast easy process made this a great experience.
Christopher T.Can't really think of anything it's pretty straightforward process and that size truck was a big help for me. And the lady that I dealt with was extremely nice and helpful.
Bob P.Everything was perfect. The app I was suppose to use to take pictures of truck returned, did not work properly though
THOMAS W.Everything was great! One of the few times I was able to reserve at the rental site. Corporate 800 numbers always gives people the runaround and they don't understand the local uhaul dealership inventory management
John D.Personnel were very helpful. Wayne dropped what he was doing and helped us back in, park in the correct place and unhooked the trailer for us. The car had shifted on the trailer so that one safety chain was very tight and Wayne crawled under and freed the chain for us. The auto transport trailer is well designed. It pulled smoothly and did not sway. Thank you Wayne.
Donald M.On point very easy drop off. Friendly staff.
BILL M.Very polite, very quick and easy return.
Randolph J.Rent a couple of spots so people with out rides can leave there car at dealership.
William M.The owner was super helpful and made the move so easy and less stressful. Rent from this location! It was such a good experience it makes me want to move again! (Well, maybe not, but I'm definitely referring everyone to this location!!) John B
John B.Julie was very kind & helpful!
David M.The owners of this business are so friendly and helpful. I use them every time I need a truck! Thank you for all your help!!
Susan H.A great experience !!!!
Alexander M.Lady at counter was very polite. And entire process was quick and easy.
Darla E.Professional, helpful, and quick.
Jim B.Everyone that works there is friendly and very helpful!!
DAVID W.All was great
Russell L.Return took forever because of all the pictures need and the time it took to upload them
DONALD N.My drop off experience was perfect! The owner was very accommodating.
karl P.Nothing to do with this particular location, but U-Haul itself. I reserved a 15' truck to pick up at 9am on Saturday August 11th. I was running late and contacted the location to inform them at which time I was told that truck wasn't due back until 11:15am. The location owner was fantastic and accommodated me with a 26' truck for the same price, but U-Haul should not have allowed me to book a truck for pickup at 9am that was not due back until over 2 hours later.
Emily G.Great service! Very good explanation of using the equipment. Very helpful staff.
Raymond P R.No place to park truck when returning. Showed woman the bald tires and she said the minimum tread was acceptable by uhaul standards. She came out to inspect truck, bit I told her not to bother as inspection never done at pickup. This was a horrible rental experience. You got your truck back much cleaner than I received it. Very sad.
Kimberly V.Everyone was courteous and helpful. I will definitely use them again.
JAMES S.Explain additional costs in renting a UHaul. I rented 10ft.truck for $19.95. Returned it in about 5 hours. Total billed was $44.85. I see what I was charged for and I did say yes to insurance, but total was a surprise! Suggest more of explanation of costs when renting. Add'l comments....truck and service at Rotts were very good.
janet S.Drop off the truck during off hours. I like this location since it was very close to home.
Orlando A.Very friendly, yet professional. Julie was very helpful. I'd highly recommend this location for your UHaul rental needs.
SCOTT B.What a great pair of people to wait on you. Both were friendly and knowledgeable. They made my whole experience GREAT.
Steven C.The woman was very helpful and handled everything quickly and efficiently. Very friendly.
Stanley S.Unbelievably friendly, helpful and professional. They have a new customer for life!
Nicholas P.Excellent customer service
James A.Excellent customer service!!! I was able to explain my situation and Julie was quick to accommodate and make my experience easier! 5 plus stars 🌟
Valeria W.