Customer Reviews for Route 66 Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Route 66 Auto Repair

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LORIE A. on

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MICHAEL R. on

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EDDIE C. on

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Daniel C. on

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Shop smelled of cigarette smoke, gas was below 1/2 a tank. But, they marked it at 1/2. I prefer the guick online check in with photos of gas and mileage - can't go wrong with that process.

George W. on

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Tried the automated system for drop off but could not get the system to recognize the location. Even had a computer professional try and fail. Note, the next day the person at drop off was very helpful and friendly.

Marcelino B. on

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the appliance dolly that I rented was not working properly

JOSEPH C. on

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Jay P. on

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Bruce K. on

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Leonard M. on

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Lei W. on

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Vicki W. on

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Outstanding service!

LANA B. on

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KIM P. on

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When asked if I wanted the additional insurance I declined. There was a problem with the first set of paperwork and was redone but the insurance was added without my permission. It was later during my trip I discovered the added $56. I didn't complain as I figured there wasn't anything could be done after the fact. I just think it important to let your company know about this dilemma. Thanks for your consideration!

Bruce J. on

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First class operation, nice people

MICHELLE M. on

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DALE P. on

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Linda S. on

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Hugh M. on

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There was an appliance cart in the truck we were renting and it was not known to personnel handling our paperwork until the truck doors was opened after being told such a cart was not available at the site. Went through a number of communications with alternative sites before the doors were opened. This was not necessary. Most of my concerns were about the location for pickup, This changed twice in two days. I believe this was out of the control of the location personnel?

ROBERT J G. on

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Preston was great very helpful and informative. Great service and will definitely refer others to him.

Jennifer S. on

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I think the location just needs to keep up the good work.

emerson m. on

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CLARA J. on

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david i. on

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The biggest issue was your failure to provide the right equipment and to have equipment in working order.

Brian N. on

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Sylvia M. on

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jackie r. on

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linda l. on

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All went smooth and professionally - thank you!

JANINE h. on

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jack C. on

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From the voice on the phone, the web site, the counter people to the man who put me in the driver's seat, the staff were kind, respectful and helpful. The prices were fair and the equipment well maintained. Even liked the parking place I got.

Shalimar L. on

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Seat is to well used, needs replacing.

Jay C. on

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dwight e. on

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Great customer skills

Luis M. on

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This is the third time I rent from this location, last year to move some things from a storage unit and twice this month, actually, for our final move. yiu can't go wrong with these guys. They're always very friendly, helpful and courteous. Thank you guys!! Will definitely recommend anyone moving in this area to this location ??

James J. on

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Fantastic thanks!

BRIAN G. on

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Don't close uhaul stores before there actual closing time . Went to uhaul on vineyard / 10fwy had my trailer reserved, show up and t was close . It was 5:30 and store hours was till 6:00. Called uhaul lady on phone was so helpful found my another trailer couple miles away

John P. on

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very friendly and helpful staff. Was a pleasure dealing with them.

ANA D. on

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Richard K. on

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Jack S. on

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Everyone was friendly and very professional.

Kun L. on

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CHARLES N. on

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Everything was great saved me a lot of money!

Earl L. on

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thomas k. on

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Gary H. on

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NANCY BELINDA N. on

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I rented at Route 66 in Upland, horrible customer service. The owner was not helpful and everyone passed the buck. I was quote one rate and was overcharged! I have an invoice for $166.00 and another for 78.00 then checked my account was charged 99.00 one day 95.00 another and just yesterday charged 2 times at a rate of 35.00 and some change! I am not happy and have filed a claim. I need the regional manager to call me, Frank was very rude!

MONIQUE S. on

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Staff was courteous and helpful??

marty k. on

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MARCEL G. on

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You guys are cool, but your whole system sucks! It's worth noting that it would piss off anyone if they were to receive a text message and 9:30 in the morning saying that their location had been changed and that the time of pickup had been changed from 10am to noon. That being said, I'm super happy you guys had what I needed and I was able to come and get it. Again as had nothing to do with you, but with U-Haul generally as a company. Peace

Christine K. on

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Mike Z. on

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The brake seemed to be a bit lax and the truck run long before coming to stop.

Nick C. on

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Michael C. on

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No issues, great service. That's why I stay with U-Haul for my rental needs.

marty k. on

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Jhan H. on

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CARLOS M. on

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CARLOS M. on

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Richard took care of what needed to be done.. He went up and above customer service 150% Service.. Thanks Richard....

John H. on

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Martha D. on

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The van's cabin smell to cigarrete was disgusting. The cabin was dirty, sticky and dusty. No big trash.

Maritza c. on

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CARLOS M. on

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Richard has great customer service..

MYESHA G. on

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IFTEKHAR A. on

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Great customer service.

Veronica P. on

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Clean and easy pick up and return.

SARA F. on

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BLANCA r. on

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CARLOS M. on

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Priston is awsome!

MOTHILAL R. on

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After I return my Truck - they charged me $95 towards Gas. when I rent this Truck Gas was almost empty - I pore more gas - but still they charged $95 on Gas. I request for my refund.

Irving B. on

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CARLOS M. on

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Preston P.is a great !! He always goes up and beyond to take of my requests. Thanks .. Preston...!

GORDON T. on

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Thank You for you good service.

Adrian C. on

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tricia a. on

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GEOFFREY C. on

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ray r. on

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CARLOS M. on

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Richard was great in getting me checked out asap. Thanks. Richard..

CARLOS M. on

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Preston is great...

Tony P. on

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Bridgett J. on

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I do not have any recommendations as this was a simple rental and all contact I had with everyone there was super helpful and sincerely friendly. Thank you!

Michael H. on

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ANDREW M. on

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RICK G. on

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Dan W. on

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Fantastic friendly service!

Greg B. on

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The truck was dirty. The cab smelled of cigarette smoke and ashes were on the floor and dash. Inside truck was also not swept out. I ordered 12 furniture pads and got 6. I was billed for 12 and when I turned it in I had to say that I only received 6.

tricia a. on

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Very helpful!

kassandra w. on

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Erik B. on

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Jonathan S. on

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LINDA G. on

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Have more 20 foot trucks available in that area.

Dennis C. on

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whitney l. on

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SHAWN B. on

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John S. on

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ROBERT B. on

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Stephen P. on

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David C. on

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STEPHEN P. on

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priscilla e. on

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Timothy M. on

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Accidentally left a chair in a truck returned after hours. They said they didn't find a chair. Someone took my chair and lied about it. Incredible.

Mike D. on

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