Customer Reviews for Route 66 Oil Change
(U-Haul Neighborhood Dealer)

394 reviews

4645 S M 66   East Jordan, MI 49727
(N of Rogers Rd)

(231) 536-7625

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(231) 536-7625

4645 S M 66
East Jordan, MI 49727
(N of Rogers Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
3.0

Customer did not leave a comment.

Kandi W. 
Rating:
5.0

Great people to do business with... highly recommended.. A+A+A+

mark W. 
Rating:
5.0

Employee took time to explain check in procedures..

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn M. 
Rating:
4.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

They were very helpful. Thank you

GUY JOSEPH JR B. 
Rating:
5.0

Friendly and excellent service

russell W. 
Rating:
3.0

Customer did not leave a comment.

Gordon G. 
Rating:
5.0

Alex Guevara was extremely helpful. Thank you

Rhoads R. 
Rating:
3.0

Customer did not leave a comment.

Chuck M. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
3.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Quickly handled my return of the trailer.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Craig S. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

ted S. 
Rating:
2.0

It's no their fault but the staff got sick and had to close the store early. as a result, I had to use the key drop and then Uhaul charged me an extra $20 for a late fee because no one was there to receive my truck. I'm sorry to blame the Route 66 crew, but I'm the one stuck with an extra fee.

Matt K. 
Rating:
5.0

Staff was very friendly and helpful.

Ken W. 
Rating:
2.0

Customer did not leave a comment.

Laurie A. 
Rating:
3.0

Customer did not leave a comment.

LAURA CATHERINE F. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER MATT S. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE RENAE C. 
Rating:
5.0

Customer did not leave a comment.

Samy C. 
Rating:
5.0

Nothing. It was incredibly easy to adjust our dates and extend our rental.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

RAQUEL CHRISTINA T. 
Rating:
5.0

Unit worked out perfectly No issues

Robert L. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE MARIE M. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Fred F. 
Rating:
5.0

Customer did not leave a comment.

Susan G. 
Rating:
5.0

Create a self check out process workflow.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Staff was very helpful.

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Ellen S. 
Rating:
5.0

Everything was good

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
3.0

1 7/8” ball WILL NOT WORK on your trailer. I was s advised it would by your dealer. The trailer came off the ball less than a mile from pickup.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Candace S. 
Rating:
5.0

Brandon and Libby took time out of their busy schedule to accommodate my needs. Much appreciated.

ROBERT CARL T. 
Rating:
5.0

Customer did not leave a comment.

DONALD HENRY B. 
Rating:
5.0

The drop off location people in East Jordam, Michigan were very helpful,kind and professional

STEVEN O. 
Rating:
5.0

Very friendly and helpful they explained what we needed to know to use and return the vehicle.

James R. 
Rating:
3.0

I was delayed in receiving my vehicle by nearly 2 and 1/2 hours. The delay was caused by no fault of my own as made clear by the regional traffic office rep in Detroit (Max) and the local area rep (Keith). I was informed that the u-haul reservation system was overwhelmed due to end of month and it' summer, which prevented my mobile check in from working correctly. I'm disappointed to have experienced a degradation in services to know fault of my own, yet I was charged as if I received the full quality of the service. I have used u-haul in the past but was not pleased with this reservation as it set back my plan quite a bit. Anthony

ANTHONY JOSEPH F. 
Rating:
5.0

Customer did not leave a comment.

Sharon ann B. 
Rating:
5.0

Libby made the return process simple & easy.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

SHEILA R. 
Rating:
5.0

The service and availability were great.

Pamela R. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
3.0

Very out of the way location. Did not check my equipment in on the day it was returned which caused a billing issue.

JOSEPH H. 
Rating:
3.0

Everyone at the neighborhood uhaul locations were very helpful. However, it is frustrating that the main uhaul number doesn't work. I called several times, received an automated message that the wait time would be 15 minutes, and after 15 minutes the line goes dead. I had several issues with my order changing locations and trucks size without notification. The larger uhaul company is doing a poor job in managing their customer service with a surge in business. The only reason I would use uhaul again is because of the neighborhood dealers from wahalla SC and tiger paw storage in Pendleton SC helping me navigate through the process.

Tyler H. 
Rating:
3.0

Customer did not leave a comment.

Bruceanthony M. 
Rating:
2.0

Needs to be open (even if by call ahead appt) on Saturday. Hours far to restrictive

STEPHEN MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Dana C. 
Rating:
3.0

I think the drop off location was fine and the people working there were very helpful both times I dropped there. But you can tell its not their main business. Would still go back!

Thomas M. 
Rating:
3.0

No one even approached me when I arrived. I had to ask where to drop the trailer. Then I had to back it up without assistance and also had to unhook without assistance.

Jeffrey N. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Online return since dropped off on weekend. System very difficult. Had to call up (and wait t> 1/2 hour) and find out your system had bad information that the trailer had been returned the day before in Texas. We returned in Michigan.

William B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
3.0

had a lot of trouble with check in and getting keys on a Saturday

Devon A. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

TOMMIE D. 
Rating:
5.0

Nothing.

John K. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Very good experience...staff was very helpful and friendly

MICHAEL DAVID S. 
Rating:
3.0

Customer did not leave a comment.

Stuart L. 
Rating:
5.0

No problems whatsoever. Very helpful and friendly people to deal with. Two thumbs up! Positive experience!

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTGERARD O. 
Rating:
3.0

Grease and maintain equipment properly.

Joshua G. 
Rating:
5.0

Customer did not leave a comment.

Russelldavid W. 
Rating:
5.0

Staff was impressive. I have already made a recommendation to friends.

Wanda E. 
Rating:
5.0

Excellent prompt service!

Robert C. 
Rating:
5.0

They were extremely helpful and knowledgeable.

David R. 
Rating:
3.0

Customer did not leave a comment.

Manuel C. 
Rating:
5.0

Customer did not leave a comment.

ANNE RUTH-MARIE P. 
Rating:
4.0

Customer did not leave a comment.

Brenni P. 
Rating:
5.0

Have someone that knows what there doing when having a person rent a truck

EMILY LOU M. 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
4.0

Customer did not leave a comment.

CHRIS DAVID K. 
Rating:
4.0

Customer did not leave a comment.

jill C. 
Rating:
3.0

The app was difficult to use. Took an hour to the the truck. I thought someone would have been at the location

Ranae U. 
Rating:
3.0

Customer did not leave a comment.

Starre S. 
Rating:
5.0

Customer did not leave a comment.

Rodney T. 
Rating:
5.0

Customer did not leave a comment.

Joshuaalan W. 
Rating:
5.0

The East Jordan location is the best place to get a Uhaul :)

Jessica P. 
Rating:
3.0

good job

Bill V. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
4.0

The U-Haul login to rent and drop off applications sucks! Need to step it up.

Bryanjoseph Z. 
Rating:
5.0

Super clean tech hooked up the trailer and showed me how to do it he also walked me through loading and securing for the car I was hauling

DAVID THOMAS O. 
No reviews have been submitted for this location.

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